Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - Customer service
I just visited in ulta store to return a product. There has to be only two other people in the entire store. When I walk to the counter I have a smile on my face i'm chipper i'm feeling great and the lady takes a big half and puff. Literally as i'm standing there she takes an exasperated huff and puff like she's angry that i'm about to return a product. I tell her I do not have the debit card that I originally purchased the product with. She then changes her tune after I said I was ok with the the gift card. It appears as though she was angry because I was going to return a product that I didn't like and literally barely opened. I don't know this lady from adam i've never seen her she's new just like every time I go into the store they have new employees. And she's angry that i'm returning a product. I'm in my mid-30s i'm getting really tired of going into altars and dealing with all these girls in there that have attitudes for literally no reason. Not sure if they're being judgmental about the amount of money they think I have or they're just jealous because I look young not really sure. Either way it's ridiculous and it has to stop. I same ole cheap arse glitter pen 10 times over. I did not want the item - it did not suit me. I try and give them the benefit of the doubt but it's always some shiaht customer service in there. Located in cary, nc.
Desired outcome: Retrain your employees- stop the rude behavior
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