Menu
For Business Write a review File a complaint
CB Beauty and Well-being Ulta Beauty 2116 Village Market Place, Morrisville, NC, 27560, US
Ulta Beauty company logo
Ulta Beauty
reviews & complaints
Ulta Beauty company logo

Ulta Beauty

2116 Village Market Place, Morrisville, NC, 27560, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Working hours
Mon
10:00 am - 7:00 pm
Tue
10:00 am - 7:00 pm
Wed
10:00 am - 7:00 pm
Thu
10:00 am - 7:00 pm
Fri
10:00 am - 7:00 pm
Sat
10:00 am - 7:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
R
1:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ulta Beauty - Customer service

I just visited in ulta store to return a product. There has to be only two other people in the entire store. When I walk to the counter I have a smile on my face i'm chipper i'm feeling great and the lady takes a big half and puff. Literally as i'm standing there she takes an exasperated huff and puff like she's angry that i'm about to return a product. I tell her I do not have the debit card that I originally purchased the product with. She then changes her tune after I said I was ok with the the gift card. It appears as though she was angry because I was going to return a product that I didn't like and literally barely opened. I don't know this lady from adam i've never seen her she's new just like every time I go into the store they have new employees. And she's angry that i'm returning a product. I'm in my mid-30s i'm getting really tired of going into altars and dealing with all these girls in there that have attitudes for literally no reason. Not sure if they're being judgmental about the amount of money they think I have or they're just jealous because I look young not really sure. Either way it's ridiculous and it has to stop. I same ole cheap arse glitter pen 10 times over. I did not want the item - it did not suit me. I try and give them the benefit of the doubt but it's always some shiaht customer service in there. Located in cary, nc.

Desired outcome: Retrain your employees- stop the rude behavior

Read full review of Ulta Beauty
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.