Ashley HomeStore reviews and complaints 1
View all 787 complaintsAshley HomeStore - delivery fee/distance to pick up order
On 8/10 my Husband I were in the Raleigh area shopping for furniture for our new home (we live in Greenville, NC). We spent about 90 minutes selecting our the items we wanted to purchase & finalized the sale & financing order #[protected] & [protected]. ( We financed a portion & paid cash for the other portion). Not until after the financing was approved & everything was finalized were we told the delivery fee would be $500! So we decided we would pick the order up ourselves. After getting home we realized the distribution center where we had to pick up is more than 4 1/2 hours away, which would take us at least 10 hours.
Once realizing this I called to see if I could have the order transferred to our local store here in Greenville, NC & was told no because it was a different Corporation. I then called the local store here in Greenville to see if they had the exact items that we'd ordered & asked how much delivery would be & they said $100 or you can pick it up in Kinston, NC (which is 25 miles from our home). We decided that's what we wanted to go ahead and do, I then called customer service to cancel the order & was informed there would be a 10% restocking fee! This is absolutely ridiculous, the furniture hasn't even been delivered! I was then told if I would of called the day before that there wouldn't be a 10% restocking fee & that the cancellation policy is three days...AGAIN NEVER was ANY of this communicated to us. It makes zero sense for us to spend an entire day plus food & gas to drive to pick up this order OR pay $500 delivery...why weren't we told this upfront?
Can you PLEASE help me get this resolved so that we can get the order from our local Greenville, NC location, we are moving into our home Sept 1st & need our furniture.
Thank you in advance for your help!
Regards,
Haley Lemerise
[protected]
Latest Ashley HomeStore Reviews
Ashley's sells low quality furniture for high prices then doesn't honor their warranty promises Go elsewhere! Never buy from Ashley Furniture - Purchased in Edwardsville, IL Bait and switch scam on furniture Uggg. Old river houses...Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!