YMCA reviews and complaints 1
View all 351 complaintsYMCA - medical information
Stopped by the YMCA after school program on a Friday to see my son and he was having a seizure. Told them to call 911 and by the time the ambulance arrived the seizure was over. YMCA categorized it as bad behavior in an incident report and refused to give me a copy of the report. The counselor that witnessed the seizure stated to me that he was pouts allot and usually snaps out of it in a few minutes. I called the YMCA office to find out how many incidents like this had occurred to let my son's doctor know and was told by the Finance Department Director that no seizure had occurred and that their was no witnesses. When asked who was above her in the YMCA she said no one. She then referred me to their legal department "Red Woods Group" who again refused any information. The two YMCA after school counselors were dismissed for not following protocol. They are clearly trying to cover up and they should be investigated. Absolutely ridiculous and any parent in the Wilmington area should be informed of the YMCA's handling of this situation and not put their kid's in the care of the YMCA's after school program. They obviously are more concerned about money more then our kid's safety.
The complaint has been investigated and resolved to the customer’s satisfaction.
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