LensCrafters

This was my first experience at Lenscrafters and will never ever go back again! I brought a prescription into Lenscrafters from my eye doctor, hoping to pick out a frame and have some glasses made. I picked out a nice pair of frames and when it was time to pick up my glasses, I put them on and could not see. I tried to explain this to the associate however she ignored me and insisted I go wear them for a few weeks and give my eyes a chance to adjust. I refused to leave and again told her I couldn't see. She then compared the new glasses to my old glasses and found out the prescriptions were different. They remade the glasses and when I went back to pick them up a second time, again I could not see. I was then told I had to pay for another Eye exam with one of their providers. $80 out of my pocket but I agreed to an exam because I just wanted to get a pair of glasses and get out of there. During the exam the doctor told me my right eye had significantly improved since my last I exam. I thought this was a good thing but he informed me it was not a good thing. Jokingly I asked does this mean I have a brain tumor? To which the provider replied, "no, eye cancer". EYE CANCER!? Was he for real? I'm a single mother of two daughters and all I could think of was what are my children going to do without a mom. I became so dizzy and sweaty I almost passed out. Long story short I paid for another exam with an ophthalmologist, was told my eyes were perfectly fine and LensCrafters made my glasses two more times. They changed the material and the curvature of the lens but the prescription was never quite right and continued to trigger migraines. I followed all the instructions of the doctor and the store manager. I was in that store numerous times trying to find a solution. I even had my previous eye doctor fax them all my old eye exams going back 10 years. Each time Lenscrafters told me to go home and try wearing them longer.

It has been ONE YEAR and the glasses are still not quite right. With this last pair they made they forgot to put the reflective coating on them and said that they would have to remake them AGAIN to put the coating on. Of course I would have to pay for this even though they failed to put it on. Now the staff and manager have become very rude. Even though the original order had the reflective coating listed on the receipt the manager told me I did not ask for it to be put on when they remade them this most recent time so it's my fault and they won't fix it.

At this point I asked for just some sort of refund and to let me please be on my way. The store manager Sharon then tells me that it's been over 30 days and she cannot approve a refund and has no documentation of me being in the store other than the times I paid for a service. Every single time I went in I asked if the staff was documenting the problems in my chart and each time they told me they were. The store manager Sharon went so far as to even say she didn't even remember who I was or ever having any conversations with me. At this point she told me she could not talk to me, could not help me and all she could do was give me a phone number to corporate. Of course since nothing has been documented in my chart, when corporate goes to review my complaint they will see nothing but documentation of each time I was charged for a service. How could this manager not remember me ? I asked her if we could speak to the sales associate who was there when I came out of the exam room crying after being told I had eye cancer and she refused to let me speak to him over the phone. Again she pushed me off to contact corporate. I have opened a complaint with corporate but so far it does not look promising. If only the store manager could have tried to speak to corporate on my behalf, maybe some sort of compromise could have been met.