Marshalls

I had gone to Marshalls on Daniel Webster Highway in Nashua, NH on 1/30/2019 and purchase 2 sweaters. I did not try them on as I was in a hurry but I did help the cashier by taking one of the sweaters off the hanger. When I did that the price tag came off and the cashier just used that to ring in the sweater and put the tag in my bag. This was at 19:34 pm. I did try the sweater on but did not like it. I returned it to The marshalls on North West BLVD in Nashua, NH on 2/4/19. The cashier matched up the tag to the sweater by using an electronic device. Another older girl dark hair, glasses and in her 20s stated you need to match that up then proceeded to call Barbara the MOD up to the counter and started to talk very loudly saying does it look like she wore that-that the tag was not attached and this dark hair girl kept staring at me. She was talking so loud that the customers at the other registers were looking at me also. The cashier did not know what to do and stood there wondering should she cash me out and I finally asked the dark hair girl can I be rung out and rudely she replied yes. It was very awkward and uncomfortable as the cashier and I just stood there with our mouths open at this girls rudeness. At this point I was embarrassed and felt like I was treated like a criminal. Customers were staring at me and I was going to look at merchandise but decided to leave. I did address the dark haired girl and asked is there a problem with my return and she stated again rudely NO. No one should be made to feel like you are a criminal and embarrassed when you did nothing wrong. I did pull over and call the store and spoke to Barbara who did admit the whole incident could have been handled more professionally. I will never shop at that store again and obviously I like Marshalls, TJ Max (you could see by my credit card balance unfortunately). I manage a Doctors office and I would never treat a patient the way I was treated. This dark haired girl definitely needs more customer service training as I do not want this to happen to anyone else.

Thank you
Shari Smith
65 Shirley Street
Pepperell, MA 01463
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