Shaw's

Let me preempt this by saying, in 52 years I have never once contacted a customer service department to complain.

I am a loyal ($200.00 plus a week) shopper at the Shaw's store# 3510. it is out of convenience only as I could easily walk to it if needed. I could still be a any local/regional chain within about 10 minutes, yet I still go to the Shaw's on DW Highway in Nashua NH.

Typically I go in and come out with no complaints.

the past two visits have not been so, causing me to have to say something to the cashier as well as manager, and another customer whom I was actually surprised with the amount of restraint I had.

on 11/20 I watched the Cashier ring up about $300.00 worth of foodstuff. it was a little higher than my normal bill since I was picking up some items for Thanksgiving with my family. now this day I purchased two items I typically don't purchase, two 12 packs of soda and 12 dozen eggs... I typically get eggs from a friend of mine that has chickens but because my mother was making this special cake for my sister and brother in-law she needed the the two dozen and my friend just didn't have enough. I mention the eggs because both the eggs and the soda were dropped by the cashier from about a foot off the conveyor. At this time I actually asked if he would be a little more careful, to which he just rolled his eyes in assonance. (the best part of the mask wearing is the focus you put on peoples eyes instead of the rest of their features, it makes it very easy to tell in the thank you you just received was genuine or really meant go pound sand)

As you can imagine the eye roll annoyed me ever more than throwing my groceries all over the place. I didnt spend 20 years in the Army to have some kid act like this. (I blame the parents)

I paid my bill and was about to leave when, I heard a snide "You shouldn't be drinking soda anyway" my reply "was your lucky I don't talk to the manager and make you go get replacements".

Now in steps the customer behind me and as not to cause a spectacle I departed said my peace to the manager and left.

long story short I needed new eggs (half were broken) and my 86 y/o father got a diet sprite shower Thanksgiving day.

I chalk it up bad day shopping everyone has one.

before I go on I have mentioned to the Manager on duty several time about staffing. Now I am this first to admit I do not manage a Shaw's nor any other grocery chain, I have walked into other stores and don't see what I see at store 3510. in fact when I had to replace the eggs for my mother I walked into a Market Basket and saw eight standard lanes open along with two express lanes with one person ringing and one bagging at each lane. Not five standard lanes and five self checkout lanes with one or two people (usually the one is either the manager or head cashier)

which brings me to todays complaint. Once again I was ringing up my $200.00 worth of foodstuff and sundries as normal at store 3510 there were a half a dozen cashiers a one or two people running back and forth "Bagging" Nestor my cashier whom I am 99% sure was the same kid from the week before Says, "what are you too good to bag your groceries"

well if you have ever seen a dog chase its own tail that's what my head was doing, Now normally I help... albeit it is a pet peeve of mine, but when Nestor said that I almost lost it. I mean the women in front of me got her groceries bagged why can't mine? Where is the self bagging discount of my bill? And most importantly why is a 20 something y/o cashier speaking to me like this? I mean technically these items aren't even mine yet as I haven't paid for them.

I had half a mind to just walk out, and let Nestor and the Manager on Duty take care of putting everything back. the only reason didn't is

A. I would 50 plus hours a week and didn't know when I could get back to the store.
B. My daughters were expecting Homemade Mac and Cheese
C. Chances are Nestor wouldn't have put the groceries back, they would have used one on the people bagging which would have interrupted other customers.
Plus I wasn't sure what protocols would needed to be followed with COVID, I mean please tell me that if I did just leave you can't just put the food back.

on a foot note I do have some retail experience and actually run a service department for a high tech company so I know how people can be, but if one of my employees ever spoke to a customer that way they would get one written warning, the second time they would be gone. I say this know how hard it is to find people to work these days.

I do apologize for the long windedness of this rant, but this was the last straw for me with store 3510. If Nestor was even slightly polite or professional you wouldn't be receiving this email.

I do expect I reply on these regard within 48 hours