IHOP reviews and complaints 1
View all 906 complaintsIHOP - unethical behavior, terrible customer service
Last night a couple of friends and I came in to have dinner around 8:40ish and we had a terrible experience. The waiter last night was very rude and unpleasant. We were a little understanding at first as it was close to the closing time although that should be no excuse. When we first walked in we didn't have to wait very long, my friends were wondering if we could sit on the other side of the restaurant and so when the waiter came to the front I simply asked if we could sit on that side and I barely got the whole question out without him saying no its closed in a kind of rude tone. I was understanding that it was late and we let it go. We got sat and he asked if we wanted some drinks so we all say what we want and one of my friends had gone to the bathroom and didn't have time to decide what she wanted so she was like I'm all set right now I don't know what I want so then he goes okay I'll bring you a water and my friend was like no I'm all set I don't want water then he says okay ill bring you a water after we said no. So when he came back with the drinks he sets them all down and my friend was like you know I didn't want the water and he goes yeah I'm just trying to be funny. My other friend had ordered a chocolate milk and it was not mixed at all and when she mixed it up it had white chunks floating on the top. When he came back to take our orders we had a few simply questions as we asked them we could barely finish talking before he just said no and nothing else. He did not allow us to make any of the substitutions we asked for. When he was taking our menus he was kind of aggressive and one of my friends had their phone on the menu and he just ripped the menu by one page. At this point we felt he was being extremely rude. When the food came he set all of our food down, everything was looking okay until he set the stuffing down that looked like a pureed mush so when he came back I asked him if he could take it back because I wasn't going to eat it and we didn't want it sitting on the table while we were trying to enjoy our food. He then goes what you don't like stuffing and I was just like no I don't like the way it looks. So he takes it back and while we were sitting there we could hear him yelling or being rude to who I'm assuming the employees. As we were eating the turkey was broken up pieces and had dark hard chunks and just didn't taste good at all. So when he came back to see how everything taste I just told him that we did not like it and the turkey was just not good at all so if he could take our plates. When I saw him walk by I was trying to get his attention so we could get the check and he didn't stop and continued walking and answered once he was past where I could see him. He then comes over and he goes you didn't like your food so I'm not going to charge you for it and when of my friends still had her food and she was thinking about taking it home and he was like if you take it home I have to charge you for it but if you don't like it then just let me take it back and take it off the bill and you guys can have a good night. With the whole experience that we were already having we just felt that he wanted us to go and wasn't being very nice about it. I'm not sure what you guys do about things like this but we were all very upset and disappointed with the service that was provided to us.
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