Mr. Tire

I went to this Cherry Hill location with a coupon for $19.99 to get an oil change, brake inspection, 4 tire rotation, and free general inspection. The final bill came out to little over ~27 dollars. I was greeted by a front desk person, Gary who was very courteous and helpful. After waiting more than 30 minutes I was brought aside from the store manager, Chris and told about the pending repairs regarding my vehicle. Everything was fine and I was informed about the necessary repairs needed for my vehicle BUT as soon as I expressed that I won't be getting the repairs done at the shop the managers (chris's) attitude changed. All of a sudden I was faced with a manager who was rude and sarcastic. When I requested a printout/copy of the suggestive critical repairs I was told that it would take another 20 minutes [apparently it takes them 20 minutes to give me an paper stating what parts needed to be replaced]. In the end I requested Gary (nice front desk person) to make me a copy of the technicians report and I promise you it took him less than 60 seconds to hit 2 buttons on the printer. As soon as the staff found out about how I will not be getting the repairs done at the shop, they clearly started stalling the work. The car was left on the winch (lift?) for another 10 minutes despite notififying me that the work was done (oil change + tire rotation). Keep in mind I had already waitied in the waiting room for ~30 minutes. Annoyed I started observing what exactly the staff was doing with the car. The mechanics were standing around the car which did not even have the tires put on despite the manager (chris) telling me that the work was done. Apparently they were more interested in an accident that had taken place just across the street. I understand its natural being nosy for a couple of minutes but I timed them for another 5 minutes of just recanting/updating each other on the specifics of the crash outside. Despite me waiting > 30 minutes in the waiting room, I observed the mechanic/technician (Jonathan) put oil in my engine cap in the last 3 minutes of my tenure at the shop. They hadn't even performed the oil change! ... despite lying to me that the work was done. To add insult to injury they don't put oil directly from the tanks as in other shops. They transfer the oil from the large (~250 gallon) tank into a clearly dirty pitcher of sorts and then transfer it into the engine oil cap using a funnel. This is completely unacceptable; there is no guarantee what impurities are also added into the engine using this dirty pitcher. Honestly, I am already vary of mechanics/techniciains working on my car and let alone adding stuff in OPEN! containers into my engine when I don't even know where it is coming from. It is clear that the staff is rude to customers with the exception of the front desk person named Gary, who was respectful and courteous. The mechanics lack professionalism. I observed one of the technicians and the store manager Chris smoking INSIDE the shop with cars + flammable oils around. To be honest, I was shocked to learn that the store manager was the discourteous person named Chris. The store manager is an embarressment to this establishment and needs to learn some basic customer service skills and is directly responsible for losing my business OR anyone else even considering this service center branch. To give this car service facility even 1 star is an undue compliment and I will never advise anyone who values being treated with professionalism and their investments (cars) treated with respect to go here. With the exception of the new employee Gary, everyone that I came across was rude (including the 2 young technicians that I oversaw working on my vehicle).