White Castle

I have been a patron of your establishment since I was a little boy now at 41 years old I still find myself going back for your cheeseburgers and french fries I have been in the hospitality industry for 22 years and have never once had such a bad experience where I actually went through with it and made a complaint I was at your Clifton location on Saturday night around 6 Pm and was literally appalled by the food quality customer service hospitality cleanliness lack of management presence an overall General tone on the shift when I went in to place my order which I ordered a number 9 with cheese like I always do multiple employees we're just slacking around with no sense of urgency for their job and we're more concerned with two employees that were dining at your establishment who kept bothering the actual employees working with ridiculous request Mike can you check the soda level in the back and my fries are hard please make me new ones now pain total disregard to all the other customers that were in your building when I get home and sit down to eat my meal I couldn't believe that the fact the french fries were not season at all the Buns were hard the cheese was not melted thoroughly on the burgers and I am not someone who is making a ridiculous complaint who doesn't know the industry having worked like I said in the casual dining hospitality industry for 22 years as a kitchen manager general manager and many other functions in the building it wasn't like they were busy and did not have enough staff for that I could understand but I counted no less than 10 employees on the line at the time they just were not being directed and you would at least think since it is an open kitchen where your patrons can see and you had on that staff on and they clearly weren't having any regard for their job the kitchen would be clean in the areas that guest could see I actually made a comment to the young lady who was on the register about why don't somebody at least do a line sweep if you were home their eyes and looked at me the guy was crazy I don't want nothing for free and I don't want you to do anything I will take my business elsewhere from now on thank you for listening get a grip guys you've been around too long to be going into busy Saturday nights with such poor unmanaged kitchens at 6 before crunch time thanks for listening a very disgruntled guest Joseph Balough 25 glover Paterson nj 07501 [protected]