Tristar Products

I purchased the Power XL 10 Qt dual basket air fryer (model # DUAF - 10) in October. I did not open the box until a couple months later. Upon opening I found the fry trays, rubber bumpers, basket dividers, and U channel connector was missing from the box. I contacted the company and they advised I would need to purchase these parts, in the amount of $50.50 including shipping. I paid 147.00 for the item and now have to pay for these additional parts so I can use it! THIS IS NOT RIGHT! What if I had given this item as a gift? The participant would have to buy the additional parts for $50.00.

I bought this Juicer a few days ago and it did not come with the spout (vitally important) or the cleaning brush. I called and they say to send an email to the company with accompanying pictures and receipts. Then then in turn sent a reply saying that buying from a retailer doesn't include these. A spout you need and all info from websites say it should have come with the brush and two additional rings an a replacement blade. I would like this matter resolved.

Sept 7, 2020
Have reciept from Trister Products showing I paid, plus the payments were coming out of Paypal. But after I got it, 3 weeks later I called Tristar and said I wasn't really using it very much so mant to return it for a refund as it had a 90 day refund. The man from Tristar says well you have paid65.49 (1st payment and we took 1 payment out of Paypal for 49.99, you have 2 payments left, I will gave you a free payment and you pay the last payment and its yours. So total I paid from reciept from them was 215.46. Then 98 months later I start recieving a bill in the mail from a debt collector, I didn't have any bills outstanding so I thought it was a scam and threw it away. @nd letter came and I called to see who it was. It was a debt collector Tristar turned me in saying I still owed 99.98. I have the reciept and I'm Paypal payments. I think the man I talked to did not write it down the he was giving me 1 free payment. Anhow I do have prove. And then they wanted 165.00 to ship it back. I'm on SS disability for life. My wife and myself are over 65 yrs old and on a fixed income. Someone at Tristar screwed up and didn't put in my records it was completelty paid for. Now I see 76 bad reviews at Tristar complaining mosttly about the same problem. I called them and it took 3 phone numbers to talk to someonr and she was very rude. I can faxed over your reciept for it and get paypal records. Chris Rottner [protected]@outlook.com my email back when I bought it was [protected]@sbcglobal.net it is no good anymore. 92123