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Online purchase of a dual oven air fryer on 06/05/24. It was delivered in good order and works for the most part with occasional "glitches" for warming. Complaint concerns my attempts to pay the account. Understood it was all paid initially then get a bill months later in November. Card was replaced due to hackers and they tried to charge old account. My wife and I now have made 6 phone calls to clear up the matter. 3 calls to a third party and 3 calls to Tri-Star. I was told by each rep that account was closed and each refused payment. I stand ready to pay but no one will accept payment because each rep says I have to talk to the other one. Poorest customer service in my recent experience and their computer systems do not talk to each other.
Claimed loss: $101.08
Desired outcome: Clean up the account so zero balance, I will pay the legitimate balance.
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The disorganized system and the unwillingness to receive payment by Tristar Products is laughable. Start by documenting every telephone conversation including any time you tried to make a payment. Write a letter to Tristar’s customer service (so it can be an email too) addressing that you are willing to pay but explaining how long and how many times you have been run around the bush.
Then if they still claim to have received no fee and start charging late fees or start filing you, send a negative report to your credit bureau together with a complaint against the and the particular agency In the state that has worked with you. In other words don’t let their incompetence convert to your issue.