Tristar Products
Reviews and Complaints

Bought air fryer to be delivered to my daughter in Illinois. Product delivered to my home in Wisconsin. We don't drive and this was intended for xmas gift. Talked to your people and they indicated it would be up to me for delivery. In further conversation we also order I air fryer for my son who resides in Illinois. They started arguing that they could not get money out of account. This is crock and I on line every morning checking my account as I watch this every since we got hit. There was no payment tried to take out. This account is kept with funds. This person now says that attempt will be tried for the 20th of this month and if do funds the order will be with drawn .I not only felt insulted but this is crock and if I could would be glad to stop dealing with you. I am going go
post face book, amazon and anyone else I can thank of. This is the dumbest people I have ever talked too.

This company sent me an email stating they were sorry but could not full fill my order. I ordered again and this time it was accepted. I received the 2nd order followed by the cancelled first order. Even though it is their mistake they want me to pay the shipping to send it back. The cancelled order was sent to me, charged to my credit car (under dispute) and according to law I could, and might, keep it as it was not ordered. This is a BS company and do not recommend anyone doing business with same.
Order #2150Z-[protected]

Purchased "Copper Chef Induction Cooktop". In their so called Warranty they require you to send them $19.99 with the returned item. With shipping that would amount to a majority of the price paid for the item. I'm not in the habit of paying for an item twice. So I contacted Customer Service to email me a Wiring Diagram and any other Logic flow diagram or such that would be helpful. Customer Service response was: 1. Denied my request for a wiring diagram several times. Claimed they didn't have one. I said the manufacturer has it, get me one. They went back to wasting my time telling me to call their customer service number (so I could sit on hold, wasting my time waiting to get the same answer). 2. Was denied name and contact info of Customer Service Manager several times. 3. Was denied name and contact info for president of company. It is customer non-service. They could get a wiring diagram with a one or two phone calls but refused. I suggest dealing with a company that has an actual (reasonable) warranty and actual (reasonable) customer service.

So I got the veneers.
* Firstly the tooth bit was not flush to the gum bit.
* The pink solid block was not connected to the veneer at all
*the tooth bit came away whilst in my mouth and just about choked me. This is very dangerous as i was not eating or drinking anything. I nearly swallowed the teeth.
*My self esteem has been damaged more by using your product because it made me feel ridiculous and stupid in front off a lot of people
*small pieces of plastic sheets were constantly peeling off the product and getting caught at the back of my throat.
I've got several pictures and video to back up my claim and witnesses.
All in all I appreciate your company for promoting future initiatives, inventions and products like the power air fryer for instance but when a product is or could be dangerous I would expect far more from an organisation like yours and a willingness to resolve my complaint to a satisfactory standard. Please contact me with regards to a full refund thereby closing this complaint as fully resolved. I have proof of purchase that can be supplied. Please contact me as soon as possible or I may have to seek professional opinion with regards to personal compensation in accordance with faulty goods act ...consumer act and rights causing unacceptable mental stress etc. I have read your terms and conditions.
Regards Julie Dyson
Contact itnewtab.[protected]@gmail.com
Tuesday 29th May 2018
Package fully ready for return

I received a package today with teeth that look like they came from a bubble gum machine. The veneers I ordered do not have gums attached. I would like a refund. I ordered for top and bottom. Both packages say for top. I'm very unsatisfied. These are not worth the $19.99 I paid for each piece. A full refund would be greatly appreciated. If I do not get a reply I will turn this over to the better business bureau.

Sincerely

Beth Vaught-Shaw
PO Box 726
Cecilton, Md. 21913

Upon purchasing 3 of these products at the same time, we were told that there was a $100.00 grocery coupon in each unit. When we looked at how to redeem them it said you needed to put in the order number. I contacted Tristar and that told me that because they were all purchased as one order that only one coupon was redeemable. That is false advertisement and on top of that they offered me a $75.00 credit on my credit card for the inconvenience but told me that would make the sale final and that they then would not honor the 60 day money back guarantee which came with there product. Date of incident December 11, 2017. The desired resolution for this situation is to provide what is stated to be valid with each product, or they could credit each unit that we can't us the $100.00 coupon voucher with a 100.00 credit on our account with no stipulation as to the guarantee of a 60 day money back guarantee.

I bought a Tristar Blender for $73.99 with a one year warranty. After two months of owning the product, the blender started smoking when I tried to use it and stopped working. I notified Tristar and they told me the blender had been discontinued. They wanted me to ship them the blender (I was responsible for shipping costs) along with a check for about $15 and they would send me a juicer. I didn't need a juicer, I needed a blender that didn't break after two months. Not only was this a bad product, but the company clearly doesn't stand by their product or warranty. After going back and forth with the company, I finally filed a BBB complaint. I explained the entire situation and they again said I could ship the product back to them along with a check and they would send me a juicer. Unacceptable. I would never purchase a Tristar product again and would discourage anyone else from purchasing one of their products.

I was so humiliated I called about the power air fryer xi i was to sick to make judgement without my son as to me stating to Jon no many times and that we cannot afford the power air fryer xi Jon the rep kept talking as to me telling jon no and to counsel the product air fryer many times he still would not and went and took $39.99 out of my checking account when i told him not to and that I was going to call my bank as to this fraud and file a complaint as to what he did and that he would not counsel the order then he said all right I will counsel the order but he stressed me out so bad made me sick I'm 74 & he made me sick as to his rudeness and I request a refund promptly .

Why is it that you can only buy a Tristan Vacuum from a sales guy? It's to ensure that they are able to take advantage of you. I can't believe my husband and I spent $2300.00 on a vacuum. I know ...stupid. My Tristan is a joke. It's heavy, ridiculously hard to maneuver and I was told that it would suck up more dirt than I could imagine and more than any other vacuum out there. That is not true at all. This is a total scam and a joke. After my power head didn't work anymore on my Tristan, I was told that to replace that part it would be $270.00 and that's with a discount. I said, forget you. I bought a Shark Navigator Lift-Away Professional or $179.00 and I couldn't believe the amount of dirt that came up. I was appalled. My new vacuum is amazing. This company should be out of business for taking advantage of people and misrepresenting the product.

My husband perched a Tristar electric pressure cooking off the shopping channel 18 months ago he never got around to using it until he met me .
I've been using it for the last 8 months, cooking with it this Sunday and found that I was unable to remove the lid.
I went on to the Tristar uk site completed and submitted the email with a response you get back within 1 working day, no reply came so Tuesday submitted Email number 2, then my husband called and spoke to a person called Charlie how said he would need to speak to a technical advisor and we would receive a phone call and gave us a reference number, well it's Thursday no emails and no calls, so my husband called again only to be told there was nothing on the computer relating to this matter, our postal code was taken and name only to to told this item was bought 18 months ago and the warranty had expired and that you sell thousands of them and had not experienced this problem before and goodbye.
I would expect this product to last more then that time scale so now I sit with food festering and no help feel very disappointed and let down by the way Tristar treat there customers and will not buy or recommend one of threre products. I live in Spain
Lynda Nye

I saw online that I could buy a replacement blade for my power juicer. Wanting to make sure it was the correct blade I called Power Juicer that is owned by Tri Star and asked if this was the correct blade. The rep told me that actually it was not but he could send me the correct blade for my model number that I provided. Excited I ordered the blade and waited 2 weeks and it arrived as the wrong size =wrong blade. In case you are thinking of replacing: I own a MT1000 and the blade is 4.5 inches and the blade they send is about 2.5 inches
I then called Power Juicer and they told me they could send a replacement blade but they would have to charge me again until they received the incorrect blade I said okay but then I called back to ask how do I know I won't just receive the same incorrect part. The man on the phone told me he didn't know that there was no way of knowing. So...how did they ever determine the right part in the first place? Now I called TriStar Products and spoke to someone in management and he told me he would look after this and not to worry about sending anything back and he would personally call me if he didn't have the blade available. Well I was charged again and received the same incorrect blade. The problem is this: If you call Power Juicer and tell them there is a problem with your order they put you on hold and never come back. (I want to say I was never rude or anything.) I called back and they either don't answer or say they are transferring you and place you on hold and never return. I tried calling back TriStar and asking for the man I spoke with before but he doesn't return calls. Also the operator is not able to give out emails. When I asked if I have to write the CEO then she said I'll have Pablo call you back after lunch - which is what she said last week. I shared this only because I hope someone else does not have to go through this. This company is a no star company as far as I'm concerned! Hope this saves someone the trouble.

This is not a complaint, In 1991 I bought my tristar vacuum and to today it runs well and is still by far the best I have used for cleaning my house. I have never had to replace any parts. My husband did buy a couple of the less bulky well known brands over the years to save the lugging of the canister up and down and we discovered that this Tristar vacuum is still the best We actually tested it we vacuumed a part of the carpet with the other standing well know brand and then we used the Tristar over the area . There was so much fluff and dirt pulled up after and we have a cat so you can imagine! Bulky or not I paid 1800.00 but it has more than paid for itself

I am 20 years old and I was hired by this company as a salesman. I was told I would earn about 9.00 an hour while in training and 220 dollars if I made a sale. I made a sale and, was told that I was manager material and promoted to have my own team. i was told we would be paid weekly. I received one check from them for 25.00! After working for them for about a month! I was told they dont pay for training and that the sale I made for a 2800.00 vacuum my commission was 25.00! I was never trained as a manager because the head trainers "grandmother was sick" and there was "too much road construction". If you think you got ripped off buying one, I can tell you I got ripped off worse for working for them. all of employees had to call the Salt Lake city police to even get a 25.00 check! i am filing a Lbor commission complaint! This company is a scam all the way around!

I was hired by Golightly Distributing to sell tristar air purifiers, during the interview process the interviewer was very vague. When I got home I did some research (including reading reviews on this website) and decided that it wasn't for me. When I expressed my disinterest in the position I was met with angst and personal attacks. This is a transcript of the interaction: Me:This is Richard. We just spoke about the change in venue for training. I did some research and realized this position is eerily similar to a Kirby job I once had and was never paid for. I would like to politely decline the position offered. Thank you for your time and for following up with me last night, and again this morning. Tristar hiring manager: No problem you're the one without a job not me. Good luck Me: Haha! You sound just like your bad reviews online "if you want to live in filth that's up to you." I'll see you at (the highend restaurant at which I currently work). I recommend the wine country or steak sandwich, and calamari fries. Tristar hiring manager: Definitely I'll be the one spending butt loads of money Me: Just make sure you're not too cheep to tip. Tristar hiring manager: There's haters in every aspect of life. You're just one of them. Could be why you are where you are. Enjoy your serving job Me: My point is, that I already have a job. I was polite, and you were a [censored] just like the reviews depicted you I'm just glad I made this decision before I wasted any more of my time. Thanks for that lesson. Tristar hiring manager : The reviews that somebody wrote in some other state that I've never met? Lol. I'm just having fun with you because you're obviously not that bright.

on thanksgiving eve 2014 two men showed up at my door, the biggest mistake I ever made was letting thease guys in my home. they started off showing me a small box that is supposed to clear air, then one of them left, the other went out and brought a box in which at the time I didn't know at the time contained the tri star. Three and one hours later he left after I let him ----- me. This all started appx 6pm and ended about 9:30pm.Now I don't believe that tristar would not hire people like thease two from Melbourne! if they were as such a great Co. pissed off in Fl.

I in April a guys stopped by to give us a 3 hour pitch telling us my house was a mess and it is not telling me that my current vac. I just bought was not good well it cleaned better than this crappy thing. They said you won a trip anywhere but had to come up with the money that is bull and then found out after the fact I had to put 350 down payment and then found out after the fact it's a 4, 000.00 vac. OMG what a joke I don't have the money and told them I can't pay this and they were mean and threatened me which I reported to the police and also called my lawyer they took my new vac. and I cannot use this crappy thing hall a stupid cansiter around with a 12 ft hose I hate this thing and wouldn't tell anyone to get it. I am stuck witht his crappy thing that half the time don't work and I hate to vac now where before I loved it. I have asked to come get it give me a refund and all they did was tell me I can't and wouldn't even listen I am in a hard ship and can't pay it they just threatened to come take care of this problem and me that night no problem resolved and I am going to have to go buy a vac. that works and not every part you can think if. IF I don't get a refund of 350.00 and also get my name of the contract my lawyer said he will take it further. You guys should not be scamming people telling them it's the best in the state and our house is a mess MY HOUSE IS VERY CLEAN AND NEVER HAD COMPLAINTS . I WANT THIS RETURNED AND MONEY BACK. DO NOT EVER BUY THIS KIND OF UNIT AGAIN. PEOPLE THIS WILL GIVE ME BAD CREDIT WHICH IS NOT FAIR TO ME AND THREATENING ME IS A CAUSE FOR THE LAW TO GET INVLOVED.

I do not understand why I am still seeing this item being sold. I was going to purchase it and had a family member buy it as a gift so I could get my health in order. Montel Endorsing item was a big plus for me and so I said yes instead of jack Lalane juicer.. used a little over a year with issues of having to keep hitting reset to get it going. when I finally went to use it last nothing. just was dead. Tristar was no help. they just kept telling me product was discontinued.. if it says lifetime warranty that does mean lifetime.. not while there is no issues. I am really upset they are not taking care of there customers. This was a gift but I have model number ect. surely you know which items took a dump.. Tristar never asked any info they could not get me off the phone fast enough. same thing item discontinued.. no other response. best to hang up when you are really mad and have only one response to what do I do with my juicer ? now I have to go buy another juicer and my family spent over 200$ just a year ago on this one ? not including shipping. I think it was close to 300$

I bought a groupon online for a company that advertised itself as "Better Air Concepts".
The job was to come in and clean the vents through out my house nothing else I wanted.
This past Monday 5th of January they came into my home two people named Greg and Carl. They came in to see how many vents I had in my house. One of them proceeded to start cleaning the vents upstairs the other one was asking for my permission to swab the coil in the return receiver of the AC then he mixed that with some dust from the grill cover. After 5 minutes he told me that I had mold and that they needed to report the findings to the state. He then proceeded to scare me even more by telling me that I would need to change my whole duct system and that it would cost me around $20, 000.00 Then he told me there was a cheaper solution available called "Platinum Air Purification System" for $3, 000.00 and the owner named Chris had instructed them to give me for free the Tristar vacuum. Then I was showed what the vacuum could do which impress me but all was a sales and scare tactic into inducing the prospective client me into buying it through credit. When they left this morning I went thru the contract and to my amazement what I was really buying was the vacuum for $3, 000.00 I was livid, angry and upset that was taken for a fool. I called the owner of the company named Chris at 12:10 pm today he gave me the run around that his people were very busy and he had no time frame for them to pick up the items. I told him listen I am telling you that I

want that contract canceled and I am not responsible monetarily speaking to you. He said he would call me later in the afternoon. While this was going on I sent an email to Bay News 9 and told what had happened. I have also filed a complaint with the better
business bureau against him and his company. I have also sent him several emails with
the "CANCEL CONTRACT" several times using different emails that I have. I have also contacted groupon and let them know what had happened. I am the mercy of this person since he hasn't given me a set date to pick up his items. The state of Florida gives you three days to cancel on a contract which I did. Also the company financing these $3, 000.00 called Foundation Finance had called me to verify my purchase and I told a lady called Rachel in the credit department that I had called the owner of the company and told him to cancel the contract. I asked the lady if I was liable and she told me not to worry that they were not going forward with the approval of the purchase because I had canceled the contract with the owner. I am hoping that everything I have done will put a stop to all of this. If not I need someone to help me. I just need to let others know not to fall this kind of sales pressure and to tell those people that it isn't right what they are doing. Carmen Lopez

Last week, I was visited by a person who gave me a spiel about him being with an environmentally concerned company located in Palm Bay, FL. His truck had no sign on it and he had no uniform or company name on his shirt. He handed me an American flag as an introductory "gift". At that point, I asked him for a card. After giving me a brief spiel about his company, he started for his vehicle and said something like, "Here, I'll show you...". At that point I told him I wasn't interested in what ever he was selling. He came back to the door and asked for his flag back-saying his boss didn't give him many! I gave it to him because I already had one. Afterwards, I thought-was this legit? Did this person seriously think I would let him into my house? What a way to do business!