Tristar Products
Reviews and Complaints

We owned our Power XL Air Fryer pro plus less than a month when it simply stopped working. I plugged the fryer into different electric outlets, and it still wouldn't turn on. Bought the fryer at Walmart. I ask for help from Tristar, but they didn't seem to care. No call back. Trash day for our community is this coming Wednesday and that is where this Vortex Air fryer Power XL will be going.

I received my Power XL AF as a 2022 Christmas gift. I didn't open the box to use until April of 2023. I used it to reheat some pizza & it worked great. I tried to cook some chicken tenders a week later. When I opened the door to rotate the shelves, the unit would not start up again. I let it cool for several minutes, still would not start cooking. I tried to turn the unit off to restart it. The on/off power button would not shut the unit off. I unplugged it let set for several seconds, and plugged it back in. The screen displayed the same setting as prior to unplugging but still would not start. I did this a few more times, because I still needed to finish cooking my chicken. Finally, it started again. When using the Airfryer several days later. The same thing happened.

I have to unplug the device to get it to shut off after using it. In the Owner's manual it states " Press the power button once" to shut off the device at any time.

Your customer service is abominable. I have been working on this resolution since April. I've called, left messages and emails and nothing. My airfryer now has a BURN hole in the top and is now unusable. I've sent pictures and proof of purchase to Empower customer service who then sent the information to Tristar to [protected]@tristarproductsinc.com with the ticket number of my case and nothing.. I spent $255.14 for this product and thus should not have happened. I WILL NEVER BY ANOTHER PRODUCT BY TRISTAR BECAUSE THEIR PRODUCT IS INFERIOR AND THEIR CUSTOMER SERVICE IS ABOMINABLE.

I bought an overpriced Tristar MG-2 vacuum. I'll admit I got scammed for the price by the door-to-door salesman with the pressure pitch. Vacuum is a total piece of junk that keeps sucking money out of my pocket. I've had to replace all the accessories including the powerhead twice in 14 years, several powerhead belts for the brush, replaced 2 brushes that were worn out, wands failing to stay attached or lock together, hose assembly that won't lock to wands, wheels on vacuum falling off, not to mention the constant supply of bags and filters that have to be replaced. Do yourself a favor and buy any alternative.

Hace mas de UN ano la Compre y en estoy dias comenze a poner UN pollo y comenze a oler como a quemado y SE quemo El pollo y los trays no habia pasado ni Cinco minutes ..esta toda quemado y fui donde la Compre y he llamado y me pasan y pasan de UN telefono a otro y yo pague como 120 cash in Minnesota para que no sirva...Gracias si me podrian ayudar.

Just spoke with someone from your web site about failed Emeril Pressure Air Fryer that has failed after a few months of use.

I have returned failed unit Tracking #[protected] that has been delivered.

I paid 117.08 to Fed X for shipping and now have been informed that your company will no longer carry 8 qt Emeril pressure air fryer.

I wish they would have informed me I would have just dumped in trash. Now I am waiting for a response.

Will I get refund for shipping also.

I so loved that pressure cooker

Smoke was bellowing out of the top of the appliance and the element continued to be on even after it was turned off so it had to be unplugged. Tried to send email to Tristar but it was demon returned so their email is fake.

So unhappy with these people but what do you expect. The product is made in china.

I called a phone number the lady took all information and also give a reference # [protected] . I emailed it but it was returned. It said the email didn't exist so what to do ?

This product was a gift to me. The person purchased it at Walmart in Hazlehurst, ms. on November 26th 2021 this is all the information I can give on it.

I purchased your Power XL Microwave Air Fryer, Model # BDK03 last year at Sam's Club IN Baton Rouge LA. and the glass tray is broken, how do I get another one?

Food smells and tastes and oven stinks like burning or melting wire. We became ill after eating the french fries we made in this oven. Put in box on shelf after store Bed Bath and Beyond said they could not help us. This was purchased as a gift to us and the receipt was lost Due to the issues the machine has been in the box as we try to find help to have it repaired. or exchanged. What can you do to help us? Please reply

1:06 4

< Sent

Defective Power XL...

A

I recently purchased a Power XL Air Fryer

Grill Plus at a Walmart Supercenter in NJ.

Model: B-AFO-002G-1

I purchased it 2 or 3 months ago. It worked

when I purchased it as I have air fryed

chicken on 1 occasion and have since used

it only to bake or broil since.

Recently, it seems to have lost the heating

power as I am no longer able to bake or

broil due to no heat. I see and hear the unit

turn on, but nothing is hot. I've recently

tried the air fryer setting to check that and

again...cool air.

I called your Customer Service number

not once, but twice to tell them of my

concern to which I have been told that

TRIstar would replace the unit but only

with the receipt.

I do not have the receipt being that the unit

was purchased a few months back and the

product originally WORKED. Who keeps

receipts for that long after using the

product and then it fails? I tried to explain

this to both Customer Service ?

representatives and the only resolution

they came to was "no receipt, no

replacement.

Obviously. TRIstar not only does not stand

by their product, but their Customer

Service team has been taught to not

satisfy the Consumer but only to recite the

words of Tristar..."too bad our Product

failed but if you didn't save your receipt

that's your problem and not ours.

Thank you for all of your help in trying to

resolve and replace my $120.00 purchase.

We are a Walmart family and will be sure to

follow up with who they are purchasing

from and how Tristars Customer

Satisfaction holds up

Purchased the Power XL Air Fryer Model CM-005 spring of 2021and late February 2022, the air fryer stopped heating/cooking. I called about getting a replacement part for the heating element, but I was told to provide the purchase receipt and if it is approved, they would mail me another one. Although the customer service rep said that it would only cost about $20 to ship it back, I know better than that. It will cost between $55-$60 to ship this product. Sadly, after spending so much money on this air fryer, I will have to take this purchase as a loss. The reviews are horrible and I'll probably receive another one that wouldn't last long. Needless to say, I will not knowingly purchase another Tristar product.

The door kept falling off even during cooking. Rep told me I needed to really push it hard. It set off my smoke alarms on my first try at cooking chicken. There was no oil residue in the pan. I wanted to send it back. They told me to gift it to someone. I finally got authorization to return it. When I went to mail it back, the mailperson told me he had sent 3 back in the last 2 days. The others had postage paid. I had to pay $55.

Transaction Date: January 20, 2022, Invoice ID: 2150T51126107121

On 12/21/21 spoke to Chelsea and she said I would have a check in the mail for the full amount. I am still waiting. I bought the extended warranty. with Allstate Protection Plan. when I bought the grill, but still no check. They stated If you have any questions about our services, please send us an email. I am still waiting.
Model # 12872. Company # [protected]. My # [protected]

I have tried over and over again to get a PIN number so I can receive the $100 in discount shopping dollar reward that I'm entitled to. I called and spoke with customer service and he said there was nothing he could do. I feel this is false advertising! My order #2150T-[protected]. My e-mail is [protected]@gmail.com. Just as it is on my invoice. Your response would be appreciated. Jodi Sorensen

I purchased a 8" Chef Knife with 100% Lifetime Guarantee. It got rusted only after 2 months. I contacted them several times by emails and I asked them for the replacement and I got the run around. They did not honor their 100% Lifetime guarantee and they did not replace the rusted knife. I am extremely disappointed and dissatisfied with their product and how they handle their customer complain.

Purchased your product for 179.00 from you as supposedly you had a good reputation for standing behind your products. Kohls is selling the same unit for 139.99 minus any Kohls cash you could even pay as low as 99.00. But I bought the unit from you as I am home bound and elderly and have difficulty getting to the store. im on a fixed budget. My problem is that the unit does not toast bread nor cook french fries in a reasonable amount of time. It takes 35 to 45 minutes which is too long. I called customer service and they said sent it back so Ihad someone take it to the UPS store and they were told it would cost 58.50 for shipping, packaging and insurance. I can not afford paying this much. Is there anyway you can help me maybe by picking up unit or sending a prepaid label. I have read reviews where you sent a new unit to people no question asked and have made them very happy. Will you please help me out. Thank YOU

When we first got the fryer and put it on it wouldn't start them it did for 2 months now it's not working at all when plugged in it beeps the screen go's blank and the inside light gos on and stays on and won't reset or go to the cooking mode its only been used about 10 times. From my knolage. I would figure its the control board failing without confer