Kenstar
Reviews and Complaints

I am, using kenstar tumble top washing machine since more than 12 years, without any repairs or complaints. Since 2/3 year the drain pipe has become brittle n leaking. Local service personnel is telling that the spare is not available n u hv to sell it off. It is almost foolish thing discard whole machine in good condition just for the sake of drain pipe.
Please help me by providing the drain pipe.

serialno: A608147405031-00405
helo this s P.Rajasekaran from gudiyatham, vellore district, tamilnadu -632602
we have a water heater of kenstar company. it is not working from 01.09.2017. i think that there some interior repair in it. the heater does not make any coil smell but it is not giving us the hot water. we have warranty till 23.11.2017. so we need someone to check and service the heater as soon as possible. thank you

Purchase from naresh electrical agencies 199 gusainpura jhansi Invoice No. 06 Tin No. [protected]

KENSTAR KARISHMA ROYAL FOOD PROCESSOR
STOCK PC. DAMAGE. SR. NO. :- E-[protected]
COMPLAINT NO:- [protected],
DATE OF COMPLAINT:- 24/02/2014

WE CALLED YOUR NAGPUR OFFICE BRANCH MANAGER MR. LANKESH AND YOUR SLAES EXE. MR. SHANKAR PAWAR MANY TIMES BUT WE DIDNT RECIEVED ANY SATISFACTORY REPLY

Product serial no [protected]
product name; KMV75W3Pviviodx kenstar
Sir, my grinder chutney jar is not working. I gave complain in customer care and one engineer named sudhir mishra came to me and taken the jar to repair it. After two month over he has not given back the jar. I have given several complains but those were unanswered. however after getting the address of service centre, I have gone to see what is happening. One person from the service centre told me that they will replace the jar and advise me to come on next day. Next day I have gone again but another person of the centre misbehaved me and say that they are not giving any home service.
kindly take some action and resolve it

I have bought a Kenstar Food processor on Dec 1 from ebay (product code [protected]). When received, it was not working. So called the Kenstar support. They checked and said that a small part is broken and they dont have the part at that point. They assured us that they will replace the part very soon and went off. After calling for 20 times in the next 20 days they only said they still dont have the part. On 26 when I demanded to replace the machine, they came and took the invoice photo copy for the same and told us that they will revert. After waiting for 2 more weeks, when we called them they said they still dont have the part and cannot replace it.
I am still waiting to use it for the first time. What should I do? Isn't it pure harassment? Please help me.

Hello,
I have purchased a Mixer/Juicer/Grinder of Kenstar from Next Showroom Samdariya Mall Jabalpur. Within a week's time it has stopped working. Searched the contact no. of Kenstar's service center in Jabalpur. Getting [protected] as a contact no. but operator is saying to check it. Even searched the contact no of Next Showroom Videocon but nobody is bothered to pick up the call @ [protected]. I am fed up of the poor service, connectibility and have lost faith in the product. Now I either want new machine or want my money back. Will try next two days if will not get the response I will approach the consumer forum.
Regards,
Shivanshu Pandey
[protected]/[protected]

i have purchased my washing machine in the year 2001 but due to some circumstances i was unable to use the machine. Being totally a new machine of which the seal was not even opened. and now i want to use this machine but it is not working.It is getting started but not washing the clothes.It drains out water.

I am feeling very bad about it as i am unable to use my new machine and it is lying just like a waste material in my home.

it is requested to u to kindly send the person and see the problem.

thank u.

I brought the kenstar top loading washing machine in 2002. Many problems came during grauntee period but were solved by the service engineer. But in the month of june the machine stopped working and i called the company. A service engineer visted my home and directed me to transport the machine to service center at jammu. After 15 days i enquired about the machine and the manager of the service center Mr.Ashwani told me that the motor of the machine is not working and all other parts of machine are ok. I told him to change the motor but he refused due to non availablity of new motor in the service center.He told me to repair the old one from outside because of the non availability of winding engineer in the service center. Accordingly i got it repaired and tested from the market which costed me Rs 2500. When i handed over the tested motor to Mr.Ashwani after 2 days he informed that the PCB of the machine is not working. From that day the machine is in the service center under repair.I talked to Mr.Sanjay Labru and he told me that he has forwarded my complaints to revalent department of the company and directed service manager Mr.Rajesh Raina and Vakas to do the job. But both the managers are dogging me from last 4 months while saying me that the PCB of the machine has been arranged and is in transit from head office. The machine is still in service center and the PCB which they have arranged is in transit from last 4 months. I request your noble self please intervain in the matter, so that my problem will be solved by repairing the old one or replacing the old one by new one. This will be your greatness towards me as i am suffering from last 4 months without machine.

dear sir
my complaint is that i had purchase microwave 26l with grill serial no 26gk01508 for M/S JAIBHARAT CROCKERY HOUSE RAILWAY ROAD ALIGARH on 10/6/2004 . i had complaint on 6/3/2011 to service center mini electronics court of ward compound railway road aligarh he taken away pcv on 6/3/2011 to change it . till today {10/9/2011} there is no response give .i had complaint to customer care by different agr0603110163, agr1803110330, agr2704110184, agr1009110268 .
i want to know what is the cost of pcv above mention model wether warranty gaurntee give by company or not ? the bill is to be given by company or mini electronic please solve my problem as early as possible .
my email id is [protected]@gmail.com, [protected]@gmail.com

The company Kenstar is not providing proper customer care. My micro oven is out of order for more than 1 week and my complaints to them is not receiving any response. Whenever the company's customer care office
is contacted they do not reply either properly or replies in a highly discourteous manner.
This is the style of Kenstar

I have purchased KENSTAR AIR CONDITIONAR nearly one month back, which was installed only 15 days back. I am facing a problem of compressor not working and big noise like blast observed.

Hello,

I purchased Kenstar food Processor few months back and was under warranty. I got to know the real meaning of warranty today as my machine stopped working, as per their helpline if anything is wrong/fault with the machine then i have to pay the price to replace it. They will only send there men to collect money and get it replaced.

This is the first time i ever heard of this kind of warranty where customer is asked to pay for company fault.
Please avoid kenstar products if you want to save yourself from this Loot.

Neeraj
Gurgaon

VERY POOR AFTER SALES SERVICE.
WITH SHEER DISGUST AND DISAPPOINTMENT WE HAVE TO APPROACH YOU BECAUSE
INSPITE OF REGISTERING THE COMPLAINT ON 10TH OCTOBER 2010, {MUMBAI OFFICE COMPLAINT NO.BHO/[protected]}MY COMPLIANT HAS NOT RESOLVED TILL DATE. IN SPITE OF DAILY REMINDERS, WHICH COSTED US MORE THAN RS 1000 AND OUR PRECIOUS TIME WE ARE NOT HEEDED. THOUGH OUR GEYSER IS IN GUARANTY PERIOD WHICH WILL BE EXPIRING IN DECEMBER 2010. WE HAVE CONTACTED THERE SIGNIFICANT OFFICERS NAMED
MR. NITIN GEETE (REGIONAL MANAGER BHOPAL OFFICE ph no. [protected])
MR. SANTOSH / MR.JAVED/ MR. ABRAHAM{ph no. [protected]/81}
MR JEY SHRIVASTAVA no.[protected]
MR DHAKAD no.[protected]

THEY HAVE STOPPED ANSWERING OUR PHONE CALLS. KINDLY HELP US AT THE EARLIEST, AS WE ARE FACING TROUBLE FOR THE LAST TWO MONTHS. AND THE TERM OF GUARANTY WILL EXPIRE IN DECEMBER.
THANK YOU
ANITA LALA
no.[protected]

I have purchased a top loading fully automatic washing machine-Kenstar on 31/5/2006- model no. LFI 0210, sl no.[protected] from Kallarackal agencies, Pala, Kerala.Two months back the machine became out of order and I have reported the complaint to the agencies.Their service person checked the machine and stated that the board of the machine is out of order and it should be replaced with a new one.But the problem is that the company has stopped the production of this model. So they offered me Rs. 1800/- for my defective machine as exchange for a new machine.
I had paid Rs.11000/ for the machine and after four years Iam compelling to buy a new machine with a lose of Rs.9000/- I had purchased the washing machine from this reputed company with a belief that I purchased a long lasting product, but actually purchased a short life product like a Chinese low quality product.
Plese repair my washing machine at a reasonable rate.

I registered in Kenstar toll free number. This machine is lying without use from last 4 months. One of service guy came and found the leakage problem and promised to replace the part in 15-20 days.

Many times I did call to service center. There is one person Mr.Jha who abused and said not to call again and again, even asked to through out the machine. I tried my best to resolve the issue amicably, if your company is not able to supply components within a week time than I will lodge complain in Consumer court.

Unfortunately the complaint I registered in Call center for Kenstar but I never received any call from Kenstar but received call from Videocon which is quite surprising.

I hope you will look into the matter promptly and acknowledge me of this mail with some solution.

I had purchased a Kenstar washing machine( Fully auto - Top-loading) in November, 2002 at Lucknow itself. Last 5 years, I was in Murshidabad, W.B. and although there was no local service station for a large part of the 5 years, we somehow managed to use it with the help of local technicians since there was no major problem.

On being transferred back to Lucknow in July this year I found the machine giving problems. First, the motor was not moving at all. Then there was problem with either the drier(not working) or the heater - alternately. I have traced the agency which is supposed to be the authorised service station of kenstar. Since the machine was already more than five years old it was categorically told that I was interested in repair only if the cost was reasonable and the repair likely to be long-lasting. I have already spent Rs.3000/- and now waited for over 5 months. The technician has visited our house more than 10 times, the machine was also carried to the workshop. The PCB as well as the motor have been replaced on a trial basis. However, they have so far been unable to solve the problem.

I had purchased the machine in Aug 2002 directly from Kenstar. The machine gave me few problems both during the warranty period and after that which were promptly attended to. The machine became unservicable on 16 Aug 2008 in that we found that the foam and water was leaking profusely from the machine on starting of washing cycle. I promptly rang the sevice engineer who had last attended to the machine. He informed me that Kenstar had closed their srvice facility in Hyderabad and he was no longer employed with them. On enquiring what should i do he said that he would find out if possible. He called me and gave me a tele No of Kenstar Service centre. When I rang that No I found out that it was in Chenai. However they booked a complaint, No :-AC0000788170007 dated 17 Aug 2008. When nothing happened for few days I rang the call centre again and asked for the Local No (Hyderabad) of the repair agency. They gave me the tele No 040 [protected] begin_of_the_skype_highlighting 040 [protected] end_of_the_skype_highlighting, Star Service centre. On contacting Star Service personally, they sent a technecian to check the machine who said that it needed to be taken to the workshop. They took more than 10 days to lift he machine and another 40 days to repair it. They sent the machine back to me on 18 Oct 2008 at about 8:00 pm with no one to test run the machine, along with a bill of Rs 5, 200/=. I refused to pay the money till the machine was tested and found to be running satisfactorily, to which Mr Chandra Shekhar agreed. I connected the machine on 19 Oct and started it and to my horror found that the water and foam strted leaking profusely the moment the power was switched on. I immediately stopped the machine and informed Star Service. They sent a technician after two days who also found the same problem. Additionally he also found that there was arcing soud and the machine was giving a shock. He said it needed to be taken back to the work shop and went away. THat is that and the machine is lying useless with me. Lter I found that Kenstar had sub contracted Videocon Servicing to look after their requirements with no technicaly trained personnel or spares back up.

I have logged a complaint about Kenstar microwave I have bought 4 months back. Inspite of repeated calling, Kenstar service center in Bangalore has not bothered to send its technician to address the complaint. I have been calling the service center every day for past one week but there is no response. My complaint number BBH080041 dated 8th May 2008.

Kenstar is the worst washing machine I have ever come across. It gets into problem once in a month. The service engineer sometimes blames on excess detergent and sometimes on heavy load. Recently he has said that pulley belt has to be replaced. It is 15 days since the problem is attended to and the service engineer doesnt have the cortesy to call up and say the reason for spare part supply delay.