Kenstar
Reviews and Complaints

Complaint not attended sofar inspite of several reminders

Inspite of lodging complaint on washing machine on 30th April 2008, which has got problem on closing Flap due to a failure of the springs that is affecting the flap function (not closing) due to a manufacturing defect, service personnel has just seen the machine on 5th may 2008 and till today no one has turnedup.

Unable to even contact the personnel or the service office as no one lifts the phone in the nos. given by the call centre people.

As such if it is not attended within a reasonable time to make it usable, i have no other option except to approach appropriate forum for relief.

All Kenstar users should form a group and pull the manufaturer to the court for relief.

Yes I also have KENSTAR washing machine and the rubber washer inside the adapter of the water inlet pipe, where the connection is made to its other part fitted to the water ###, got dried and fell. It has been a week since I am trying to get a replacement washer but I am informed that the company is not supplying such washers and it seems that ultimately I might be forced to go into a a big expense of abt Rs.1000/- since the inlet pipe complete with new adapter will have to be replaced. The company has changed the system of this adapter and is no longer supply the old ones as spares. Can anyone in his right senses imagine that for a part to be replaced and costing just Rs.1/- would be forced to go for such trouble and expense.

The company is arrogant and not helping at all!

Sir,I have bought a kenstar washing machine Top load , two years back.Since last two months its timer is not working properly.I made complaint to the shope Bagdi brothers,from where I bought it.They are help less.Mechanic comes and says that compny is not giving the parts.
Please advise me what to do.If a standred co like yurs is like this then how can any one trust on Kenstar.
waiting for your quick reply and action.
P.DEvadas.Qr.No.L-5.MP,Housing,lalbag.RAJNANDGAON.(CG)491441.

My kenstar washing machine timer is not working. Service center not attending my fault.

I have purchased a washing machine on 18.2.2006 and found the same to be not working properly on many occasions. Thrice the same was repaired and still the problems are not cured. On last occasion the PCB as well as the control panel was changed on 10.9.2007 . But the same is returned to my...I am requisting the customers dont buy the ken star washing Machine please that machine useless
I am requisting the ken star company please stop the product to help people

very bad service center and service

I bought a new kenstar foodprocessor frpm delhi on 15 nov & brought it to doha in qatar, i just opened my new food processer
& i am not able to start it. please can you give me the customercare no. in qatar of kenstar, my email is nayyarpink@yahoo.co.in
& my tel no. is +974-[protected]

respected sir
my self mr ramandeep singh from ludhiana accualy i have purchased the kenstar coller its model number is 9704. it is not working from last 20 days. i purchaed it 1 month ago now tell me wht i do coz i complaints 5 times to ur customers care and i have all the complaints number dates and time also when i registerd them and they alwys told me that ur complaints are in process and now they say ur complaints are cancelled wht is this no body comes here to see that coller and ur care centre persons said that they are not intersted to give me service tell me only ones that do u do any think or i send u legal papers from courts of case

Hi,

I have bought a kenstar refrigerator 3 months back. It started to show no signs of refrigeration 3 weeks back. I called up the Kenstar service number and have waited on queue for more than 6 hours. No one picked up the phone. After some arguments to the shop owner in Velachery where I have purchased it, a service agent came and claimed that the gas have to be refilled. He promised to come within two days and I do not have a clue on this guy after that. the Kelvinator refrigerator at my home town needed a refill after 12 years!

I am planning to legally move against Kenstar. Pathetic customer care and extremely low quality product. My sincere advise is not to go for this product at all!

Dear Sir/Madam,
Motor coil burnt within a year end from may'07, given complaint to kenstar service center at Chennai, phone number 044-[protected], not attended for more than a month. Further given complaint to Mr. Narayanan of kenstar of Chennai marketing, his mobile number [protected]. Still not attended and no response, If you didn’t attend I’ve to find legal way to get solution.
B. Saravanan. 13, Vallalar street, Gandhi nagar, Avadi, Chennai-600054. Mobile [protected].

Dear Sir/Madam,
My Air Cooler motor coil burnt within a year of purchase from may'07, given complaint to kenstar service center at Chennai, phone number 044-[protected], not attended for more than a month. Further given complaint to Mr. Narayanan of kenstar of Chennai marketing, his mobile number [protected]. Still not attended and no response, If you didn’t attend I’ve to find legal way to get solution.
B. Saravanan. 13, Vallalar street, Gandhi nagar, Avadi, Chennai-600054. Mobile [protected].

I agree, i have also brought a cooler and it has stopped working in 2 days. For the past 2 week no response from the service center after calling them every day.

Hi,

I too purchased Kenstar mixer in India. It worked well for 3 times , later 4th time it stopped. It is not working from then.

So, better dont buy it or check it before you buy carefully.

The food processor hasn't been functioning for the last 1 month. It had stopped working once before too which was then repaired. But this time they are not responding to our repeated complaints.

The authorized service center has taken some part of the ove on 13.09.2008. He is not returning the repaired part or the old part even after 4 months even though i am reminding over phone on many occasions.

We made the mistake of buying Kenstar AC's and all our 5 Ac's became faulty within 3 months of installation and there is no one to attend. All their call center promises are sham. Beware of this company and all its products. Call 91-20-[protected] to get a piece of our mind.

From the last 10 days i am triying to contact the service center to repair my water cooler, but every time i make the call their customer care representative is busy on another call. KINDLY PROVIDE THE SERVICE CENTER NUMBER.
Not happy with the service, i will never recommend this brand to any one.

Do not buy Kenstar products. Their service after sale is very very poor

I live in Europe. The main motor plastic gear which holds the jar has broken? Where do I get the spares. Is there any service centre in Europe? Where is the service centre in Chennai? Can I get only the plastic blade?

same problem with my kenstar mixie also .i regret for not checking this comments b4r buying .

I live in UK. I bought this few days back, have used only once. I regret for not checking this complaints info before buying.

can someone tell about kenstar service center in houston

Sir i sold 1 year back mixe cum grainder 2times burn winding all ready spend thousend rupees but still burn i have wareent car d 12 years what can i do no servicing centers aviable in hyderabad _ Mallikarjun mrbalarao2@gmail.com

kenstar products are not worth purchasing i got kenstar food processor and microwave at my wedding ... its been 7 months and no body from the service senter has even bothered to give us a demo... wats the use of buying a product when u dont know how to operate it... my kind advice to all ... plzz do not buy products from kenstar..

Getting electric shock for last 3 days. Purchased online 1 No. Jacuzzi KGS10W5P - GDE Serial No.A60917740502200728 supplied by Cloudtail India Pvt Ltd vide Bill No.MAA4-2709001 dt. 04.11.2017.

Geyser giving electric shock .

No proper Service are available

I should have read these complaints before investing my money on Kenstar Multiprocesor.The mixer is very bad, noisy and deafening!At its first use, the main units couple (toothed rotating disc) chipped off! Not only this, the wet jar's couple also chipped off!All the jars are very noisy. I should have bought Prestige.I own a Prestige mixy also.It is 3 years old, smooth and powerful.I did not buy Prestige food processor because it was more costly, Rs. 6000. To add more pain, the service of Kenstar is pathetic. Kenstar is owned by Videocon;just as bad in quality and workmanship.

I registered my compliant on 22/09/08 regarding motor of kenstar foodprocessor but due to unavailability of stock it has been not rectified as on date.

Can someone please help me find out an appropriate email address to complain... I also bought a food processor, have been asking the Kenstar CC in Blore to send some one for DEMO but no one comes apart from empty promises!

Yes, I totally agree with the view that after sale maintenace of Kenstar is really pathetic. I purchased a Kenstar Tumble top washing machine in 2003. Till last month it was working fine but 15 days back it stopped working. I lodged complaint at customer care of Kenstar, Lucknow at phone no. [protected] and I was assured that company mechanic would be visiting us within two days. Since then two weeks have already passed but there is still no sign of any company mechanic visiting us. Not only that but after I lodged my complaint since then above phone number is always found engaged and I am unable to know the status of my complaint.

Now I have decided to properly check the after sale maintenance facilty before buying any new product of any company.

Very true
I purchased a kenstar fully automatic tumble top washing machine, in the warranty period its program device blew away twice and was replaced by much of our efforts and soon after the warranty expired it again blew then we had to pay for it. Then after few days its hot water system went off and after much of our efforts the service personal came and gave a very heavy estimate of getting it repaired.

Now there is some fault in the drum and the machine is lying with them for more than one and a half month and after repeated calls the service center of lucknow is unable to tell me the current status of the machine.

I even mailed several times to the company regarding this but i received no replly from them. I am a working professional so there is much need of a machine for me but neither this company nor its service personal are serious about the after sale service and they have totally failed in satisfying its customer
Shame shame

verry true.. kenstar products are not worth purchasing i got kenstar food processor and microwave at my wdding ... its been 7 months and no body from the service senter has even bothered to give us a demo... wats the use of buying a product when u dont know how to operate it... my kind advice to all ... plzz do not buy products from kenstar..

I completely agree that Kenstar food processor is just not worth buying.
we got Kenstar food processor during our wedding last year in July and since that time it is of no use to me..
it is not at all user friendly. if you want to use the mixer, you will have to fix the container of blender also which is ver cumbersome and everytime i use it, it never works...My Rs 5000 was complete wate. Now I am thinking of buying another mixer but i would request all of you not to buy kenstar food processor.

Videocon sells Kenstar products, which are frequently found defective within few months of purchase. (quality of products are even inferior to unbranded chinese products). The after- sales service team is even worse, they are deaf-eared and cunning enough to make a fool of a cheated customer. One should only buy Kenstar products if he/she has obsession in persuing lawsuits in consumer court.

i have purchased microwave oven om23 EGO in 2002. nw due to damage of handle lock microwave oven is totally dead. i have complaint about it from the last 5 months with ur call center no.[protected]. but, i didn't got a response from your side.hpe that you will take an quick action .my residental address is given below. atul .v. shringarpure, new shiv shankar chs.block no.1, ground floor near shankar mandir, old belapur road, kalwa. contact no.[protected].

Due to non-updation of your website I had to suffer a lot for getting repair of my KENSTAR juicer model no.JE9613 & S.No.M7I03621.I was told that service center has been shifted to 3, Shivaji Nagar, Civil Lines, Jaipur.On reaching there again I got a shock that you will have to contact Man Singh Rathore, Techno Vision, 23-Subh Mangal Complex, Kailashpuri, Opp.Rajshree School, Near City Clinic, New Sanganer Road, Sodala, Jaipur.I was disgusted after driving about 30 Kms in the Sun & behaviour of people idling & gossiping ther did not bother to pay least attention to the valued customer & placard there reads "Customers are to good, to loose".What it depicts is not maintained.I was also told that Kenstar &Videocon are of same concern which gave me another jolt that such a reputed concern is behaving in such a poor way. At last I returned home unattended & threw Juice Extract in a corner & cursing that moment when I took a wrong dicision to go for Kenstar juicer .If any responsible officer of company reads this may explore the possibilities of reducing the unyielding running of clients from on point to another without achieving anything wasting valuable time & fuel.It is also seen that your official webset is DEAD.

Where we have to file complaint against them...?

Can we file complaint against the Dealer also...?

If the company is not good, the Dealer should not sell such goods .. The punishment should be in the highest possible level.. !

Let me consult the possibilities with Consumers Association and come back to you...!

Rtn.Muruganandan
Rotary member

Worest Company which does not care for Customer problems after selling the Product, never ever buy the Products

Kenstar - A total bogus company. No body listens neither the service centre nor the dealers.

They just sells their goods and not take care of customers who have purchased the goods of Kenstar by their hard earned money.

My water purifier not working at all since last more than 6 months inspite of havng a full AMC contract with the company.

All the company officials should be sacked. All my bad wishes to them. They go to hell or may be just below a moving lorry on the road opposite their house or even slide from thier stair case of their own home.

This is a totally thankless, wicked company... No body sould buy the products from them..

Yogendra Garg
+91-[protected]

Kenstar is No.1 BOGUS company! Stay away from Kenstar!
Kenstar froud--A Big Froud !

It is neccessory to pull kenstar in Consumer court.

u all r right Kenstar is worst product so keep away from this

Stay away from KenStar!

I have purchased a fridge from KenStar and within a year the cooling system wasn't
working and upon service person inspection they said they have to restore the coolant
gas and charged 1600Rs and within next year the compressor has failed. Now they
are asking another 2000Rs for restoring the coolant gas again when they replace the
compressor. What a design! Compressor replacement needs gas restoration and for
that they are charging 2000Rs. Please stay away from KenStar products unless
you want to have a non-working product at home.

I have also purchsed 1.5 ton Spilit AC from NEXT Sant Nagar, Delhi-110084 in the month of May, 2008. Inspite of my repeated requests for its servicing at Customer Care, the same has yet not been done.

I agree with the views that after sales service by this company is hopeless. I have a problem with my microwave oven and while recording the complaint, I was told it would be attended in 48 hours. Nobody turned up even after 6 days despite me calling them every day and getting promises that the technician would come today ! Don't buy this company's products if you are looking for good after-sales service. They are pathetic. There are no proper systems to record your complaint. Even phone nos are not updated on their website.

I brought a kenstar cooler 2 week back. It stopped working in 2 days. from then on i have been calling them. They promise they will come and repair it. But till now after repetitive calls nothing has happened. I have been checking their sites. There is no way to contact their escalation managers.

Echoing same concerns, i hve a cooler to get repaired and since 2 weks I have been calling EVERYDAY, to no avail :(
I have a request number, person to talk to phone numbers everything but whenever i call he just says that he would be without fail by evening, dont know if kenstar is really supporting these type of services, its sometimes makes me think like that

I bought kenstar refrigerator a year back. Till date it has worked fine no issues. But last month the refrigerator door got broken and i asked at there call center to send some one to fix it. But inspite of repetitive calling no body comes to the home. They will promise to visis but they never come. Service of kenstar is very pathetic or may be they don't provide any service.

this is i am talking about in bangalore.

I have the same problem with Kenstar service. My Kenstar 300L refrigerator is not working and my complaint number (BSE130030) has no t evoked a response from Kenstar service even after 14 days AND COUNTING. If you are looking to buy a product with responsive customer service, Kenstar is not for you.

I purchased a Microwave from one of the retailer at Delhi and gifted it to a relative in Faizabad- UP. I was told 'Not -to open' the packing as company rep will come and explain it, other wise guarantee may not with stand.

However, despite having called up the shop keeper at South Extension and also the customer care number given by shopkeeper, No one from Company has visited so far.

This is Cheating and makes a case for consumer forum. The company's website never opens.
If anybody is hearing this voice, let me know whom to contact in Kenstar to get things done,
Should i open the microwave and start using - no patience any more. I don't care for guarantee from a cheat company.

Regards,
Pramendra
0-[protected]

I purchased the refrigerator one and a half year before now the compressor is gone. The customer service center of VISAKHAPATNAM in demanding 1500 rupees for giving new compressor. But how is it possible because compressor is having four year guarantee. I think it is ridiculous.