Power Juicer
Reviews and Complaints

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Customer Service

Alicia, Please contact us directly at info@tvcustomerinfo.com. We have tried several times to reach you via email and phone to assist you.

"I called Jan. 11th to get an update and was advised that the juicer was out of stock that it would be here "by next week" (by my math that'd be end of business day on Fri Jan 16, 2014." - NO... That would be by the end of the next week... If you called at the beginning of this week "JAN 11" then they would have it during the week of Jan 18-Jan 24.

That said, you have been waiting for a LONG time but I do not see how they were "disrespectful" when you have only called 1 time, they explained that it was out of stock AND they found out when you would be getting it. If you wanted to cancel the order then you could have just said "PLEASE CANCEL MY ORDER".

Based on this complaint, I would say the company was at fault for the order being delayed and nothing more.

I am also victim from very first day juicer was not worked efficiently as advertised. Jack LaLanne's should be ashamed about their customer service. They give run around and lie. I am suppose to get replacement they never sent addressed label I am still waiting. I am disputing my money charged on my AMX. Its not worth buying their warranty since you will not get customer service response.

Yes, mine broke and they just give me the run around about honoring the warranty. I sent it in and they tell me they don't know what happened to it, and it was signed for with individuals name. My [censored]es juicer sheared the shaft right off the same way and after only five or six hours use within a week, it's going on two months and still no replacement. Louis a customer service rep gives me the run around every time I call and acts stupid about what to do to solve my problem and acts like a dummy. I faxed all the information to him and still no phone call or email follow up whatsoever.

I have emailed them three or four times and they never respond back.

Jack LaLanne your a farce and you atypical money grabber, and a sellout!

I am over joyed with my juicer however, I have lost the tool to undo the blade and am therefore unable to clean it. I have search the internet to find a supplier of spare parts without success. Please advise where I might be able to purchase one.

I ordered a powerjuicer and the rep that I spoke to told me all sorts of things. I received an email confirmation for the juicer and it showed a different one than what I was told. I called, spoke to (yes) rude reps in another country who EVENTUALLY transfered me to a supervisor. The supervisor promised me that he would have the management call me (takes 2-3 days) and have the recording pulled (10-14 days) he never said business days but I let them have this when I just called 11 days or 8 business days later. I was hung up on by one SUPERVISOR. And no matter who i spoke to, kept telling me you canceled the order. want to order another? here is the price we can give you. I DON'T WANT TO ORDER ANOTHER ONE AND PAY MORE! I WANT MY RECORDING PULLED AND LISTENED TO SO I CAN GET WHAT I WAS PROMISED!
I am amazed that I can' t get a number to call corporate! Where does this happen in America?
I am about to file a complaint with the BBB if I don't recieve an answer in the next two BUSINESS days!

Now a new twist on Jack Lalanne Power Juicer. When I bought mine 5 months ago, it was 4 easy payments of 29.99. I asked twice if there was any other charges and the lady said no.

I paid those 4 easy payments of 29.99 and now I am getting threatening letters that I owe 2 more payments of 29.99. I stopped my credit card after hearing that his was the way they do business.

Now they are threatening me with collection agency. I will tell their collection agency to go to hell. Everytime I call them, they will not listen and are rude and nasty.

If you read this and still buy from Jack Lalanne, I feel sorry for you.

Just think thousands of unsuspecting people like myself buying and then getting an unexpected bill for another 59.99, that is pretty good money for them to STEAL. Most people would think they owe it and just pay it. Up yours Jack Lalanne and your products. No more.

I see the complaints of over tightening the blade or pushing down too hard and busting the spindle, but no one is mentioning that you cant replace this small plastic part and that you will have to spring for another 35 to 40 dollars to replace the entire base and motor when the spindle breaks(and i mean when, not if). This is a product defect and it looks intentional, because i see no reason why the spindle isnt metal or at least a better grade of plastic. This is why Americans shy away from buying their own products (weighter made here or not).

I was going to order one of Jack's juicers until I saw the $24.99 shipping and handling charges! To me, that is ridiculous!

I brought the power juicer express from a friend, used it once didn't work well. After taking it apart for cleaning I looked inside to figure out why It was not working well. The plastic nut around the motor had chipped off and could not be secured to the blade. This is a major flaw, tried looking for replacement part could not find any. I paid $30 for the juicer. Are their any remedies to this problem, are is this juicer toast?

I've had this juicer for 3 yrs and love it! I make carrot juice, and all sorts of juice and have never had any problems.

I have a j ll juicer and the thing is so messy and the pulp sticks to the sides of the pulp dispenser that i will never use it again. It struggled with apples...I am really glad i didn't try carrots what a bogus claim the advertisement is!

the juicer will not make orange, lemon, grapefruit, juice that you could drink. the white membrane between the fruit and the skin goes right thru the filter making the juice into paste

i have the juicer awhile put it in storage over 2 yrs ago it never worked right then and still does not work right -- easier less waste -- so not true ---- carrots can not get carrot juice - everything ends up getting stuck and you have to have muscle to push them down so might get some juice by then you hear and smell the motor overloaded.. never tried to return barely used total waste of money by a hamiton juicer for $40 at least when it does after a couple of years you got your money's worth false advertising when it comes to jack's juicer too bad nothing is being done about to help unsatisfied consumers

I've had the juicer for 2 yrs, used it for 5 months with ease but hen decided to not juice (personal choice). It stayed in storage for 1½ when I took it out of storage it worked for 1 month then suddenly the motor just stopped, it just would not turn. Now I'm trying to locate a dealer or repair shop... no luck yet. I've very disappointed.

Mary Orozco
Dallas, TX

have had the power juicer deluxe for 2 years. Have never been able to juice carrots. After several attempts to get answers from customer service via telephone for the problem I resorted to putting the juicer in storage. 4 1/2 year old great grandson wants carrot juice now. SO I pulled the juicer out of storage and walah it still does not juice carrots without excessive pressure. So since there is no help from your ustomer service department I will order a new blade and see if that will help.
Needlss to say I am so disappointed in this much acclaimed and advertised juicer that is 'sposed to be so easy to use.

I have peeled the carrots, cut them up in small pieces both to no avail.

If you have purchased a Jack LaLanne Power Juicer, and have had a bad Customer Service experience and dissatisfaction with the product, we want to hear about it for inclusion in an upcoming segment on our international radio program, Audition Radio.

If you're willing to speak about your experience on-air, please email your story and contact info. to Show Producers at AuditionRadio@Yahoo.com

Our story is little different. The juicer was purchased some time back and just recently used. After a month the motor went out. Paid 29.99 to get a replacement motor to cover shipping charges. Got motor last week attempted to use it today and the motor does not work. Called the customer service center and they said that they needed to hear the machine not working so they can trouble shoot. Since I am not home I will need to call back. But my question was how can you trouble shoot what you do not hear over the phone. They stated this is their policy. Not Happy with this product when it does not work. When it works for the short period it was great but not lasting. Concerned

Good Afternoon,
I am submitting a copy of my complaint email to the customer service dept at The Jack La Lanne Power Juicer website. Of course it has bounced back as "undeliverable". I am wondering now if it is a scam.

I am sad to say that I am truly disappointed in your customer service. I had order a replacement part for my Classic Power Juicer. I only needed the part that catches the pulp at the back of the machine. Mine had cracked and I decided to get a new one. I went to your website and ordered a new one on July 25. So I toss out mine. I then wait for your confirmation email that would say that my order had shipped. I never recieved one. I then called in as was advised it was on back order. By a NOT so friendly customer service rep. NO ETA as to when you will get a new stock to fill my order. I wait some more. Then I call back a few weeks later. Still NO ETA as to when you will get new stock. The gentleman did say that I have been moved to the top of waiting list. I wait some more. I call back today. First call I get cutoff after I ask for a supervisor. Second customer service rep says Yes, you did just call but the notes say you called on SEPT 5th. That is TOMORROW. How can that be? I ask her for an update on the order. She says 4-6 weeks. I say from when? From today? Yes .. I said someone must know when you can expect a new shipment. She says no. She then checks and says ... OH it's the classic one! We haven't had those in for quite awhile. Very, very frustrating. I then say what are my options? Can I check with a supervisor? She said she doesn't know either ... Ok so I am now waiting since July 25th. I have called long distance several times. Plus there is NO ETA as to when you will get the parts? I find this very upsetting. I just need the catcher from the back of the machine. Now summer is almost over and I have not been able to use my juicer. I have tried using other items for to catch the pulp and I get a mess all over the counter. Why don't you just make a note on the website that the part is now out of stock. Period. I now have a perfectly good machine that I cannot use.

Somehow I do not think that this what Mr Jack LaLanne wanted as his lasting memory of his name. Bad customer service from people who just don't care. I used to watch his exercise show when I was little and he seemed like a very, very nice man. Nothing like those agents that you have representing his name. Maybe you should call in yourself and pretend to be a customer. See for yourself what you hear. Also listen to the background...I over heard one agent speaking to another. "Why are all these XXXXXX people calling and getting angry with me?" Maybe, I would like to say that its because you have not delivered what was promised!

Please double check to be sure that my order has been cancelled. I spoke Shannon R-65
she said that the cancellation number is the same as the order number [protected]

I hope to recieve a confirmation of the cancellation by return email. Or will my email go to the dead email letter office? So sad that I have recommended the Juicer to several family members who actually purchased a machine. Lord knows I WILL NOT make that mistake again.

I am posting a copy of my email to the company customer service dept. My email came back as undeliverable!
NEVER BUY FROM THEM!

Good Afternoon,
I am sad to say that I am truly disappointed in your customer service. I had order a replacement part for my Classic Power Juicer. I only needed the part that catches the pulp at the back of the machine. Mine had cracked and I decided to get a new one. I went to your website and ordered a new one on July 25. So I toss out mine. I then wait for your confirmation email that would say that my order had shipped. I never recieved one. I then called in as was advised it was on back order. By a NOT so friendly customer service rep. NO ETA as to when you will get a new stock to fill my order. I wait some more. Then I call back a few weeks later. Still NO ETA as to when you will get new stock. The gentleman did say that I have been moved to the top of waiting list. I wait some more. I call back today. First call I get cutoff after I ask for a supervisor. Second customer service rep says Yes, you did just call but the notes say you called on SEPT 5th. That is TOMORROW. How can that be? I ask her for an update on the order. She says 4-6 weeks. I say from when? From today? Yes .. I said someone must know when you can expect a new shipment. She says no. She then checks and says ... OH it's the classic one! We haven't had those in for quite awhile. Very, very frustrating. I then say what are my options? Can I check with a supervisor? She said she doesn't know either ... Ok so I am now waiting since July 25th. I have called long distance several times. Plus there is NO ETA as to when you will get the parts? I find this very upsetting. I just need the catcher from the back of the machine. Now summer is almost over and I have not been able to use my juicer. I have tried using other items for to catch the pulp and I get a mess all over the counter. Why don't you just make a note on the website that the part is now out of stock. Period. I now have a perfectly good machine that I cannot use.
Somehow I do not think that this what Mr Jack LaLanne wanted as his lasting memory of his name. Bad customer service from people who just don't care. I used to watch his exercise show when I was little and he seemed like a very, very nice man. Nothing like those agents that you have representing his name. Maybe you should call in yourself and pretend to be a customer. See for yourself what you hear. Also listen to the background...I over heard one agent speaking to another. "Why are all these XXXXXX people calling and getting angry with me?" Maybe, I would like to say that its because you have not delivered what was promised!
Please double check to be sure that my order has been cancelled. I spoke Shannon R-65
she said that the cancellation number is the same as the order number . I hope to recieve a confirmation of the cancellation by return email. Or will my email go to the dead email letter office? So sad that I have recommended the Juicer to several family members who actually purchased a machine. Lord knows I WILL NOT make that mistake again.

Atlanta, Ga. - I purchased by phone Jack Lalanne Blender watching TV program. I called later to cancel and was told I had to allow the machine to arrive, to not accept it and let it return. - I was charged $29,00 shipping all the same.

Poor customer service, the following e-mail never acknowledged.
June 6, 2018

To Whom It May Concern,
I am writing to express my dissatisfaction with the poor service I received when I called your Customer Service line on June 4, 2018.

I was recently gifted the Jack Lalanne ( Ultimate) Power Juicer. However the pusher was slightly damaged and I wanted to find out how I could get a replacement.

Although the staff was generally polite they seem to lack basic product knowledge or have some vague understanding of procedures. I was initially advised to call Wal – Mart for a replacement in spite of advising the product was not purchased there. When transferred to a Supervisor she was not sure if or when the product would be available and seemed to think it might be discontinued. She suggested I contact you with my concerns so that I could find a resolution.

I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. I did not expect to encounter this degree of difficulty finding an answer.

Finally, what I want is a replacement so that I can use the machine. I look forward to your immediate reply. I also look forward to a quick resolution so I can continue to recommend this product to friends and family.

Please Note: e-mail sent to press@tristarproductsinc.com also customerstatus@tristar.com (incorrect and returned "subsystem failure"

I agreed to the 30 day trial for only $14.95 and placed an order online. A few days later, I noticed the my credit card was charged for the full amountf of $149.97.I thought about keeping the product anyways but after reading these reviews...I plan on returning to sender asap! The millions of pop ups that offered "add-ons" was also done unto me. Also, a day later, I noticed that my credit card had another unauthorized charge of $29.87 by an unknown "MICHAEL W DOYLE PC HEYBURN" (check your bank statements people).

After reading this I will not be ordering a replacement blade for my juicer. I love my power juicer but I guess I will get the Breville instead of replacing the blade. I did try to call the company but it is all automated and you don't get to actually speak to a person so I can't imagine what would happen if I paid for a new blade and then didn't get my product. Thank you for protecting me from a big mistake. I will just get a new Breville juicer.

I ordered Parts Kit #2 on April 4, 2012. It is now June 6th...they sent me a Pkg. on May 19th with contained two unit tops and one Pusher. Not PARTS KIT #2. When I called, Marcia apologized and said she would send out the correct parts right away. I asked her to repeat back to me the parts I needed (just to be sure she had it right) you guessed it, she had it WRONG. I was fuming. What is so difficult about a PKG. containing 3 parts, named Kit #2 being sent to a customer. I just called last week, again and the customer service "kid" I spoke with was, again, the most arrogant, narcissistic, self-serving ### I've ever spoken with in my life. (No, he runs a close second to the ignorant, know-it-alls at Mediacom) I still do not have the parts and he seemed almost gratified when he informed me my order was still PENDING DELIVERY? Most companies send out their shipments in five to seven days. What kind of Management team would allow such travesties to take place in their Company. Have they no pride in the Jack LaLanne Juicer Company that their reps can be so dis-respectful toward customers? Do they want to go out of business or are they so sure of themselves, they just don't care> Have you ever tried to contact an executive, suervisor, manager at this company? If you have, and gotten through, please let me know how and who you talked with. nokomis.lou@gmail.com

I am now a member of this group! I recently ordered a power juicer on Feb. 6, 2011...stupid me...I ordered only 1 and was sent 3. My bill was $499.16! Can you guess what happened? That's right, the customer rep, who couldn't even speak clear English, told me they would have to wait 7-10 business days to listen to the recording. Well, it was over 20 days before I received a response. They told me I had ordered 4 not just 1. Who the H---needs 4 juicers? I have called the BBB in New Jersey, the news channels, my bank, as well as the Federal Trade Commission. We need to put this crazy business, Tristar Products, out of business. Why are they allowed to scam and swindle people? I am mortified that businesses like this are allowed to sell products. Who can help me? Jack Lalane must be turning over in his grave! The juicer does work well, though.

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I just hate the telephone system...I want to talk to a live person,

I am being sent material that I don't want. If I checked the option to receive this it was by mistake. I want it stopped immediately. I will keep the one that came but will refused any further mailings.

Thank you

PS: Love the juicer!

I would like to talk to a real person! After entering all the numbers on the phone I was disconnected. I was sent material that I did not order and charged $9.99. I want this stopped immediately. All other orders will be refused.