IHOP reviews and complaints 1
View all 906 complaintsIHOP - ihop at 1212 springfield ave irvington nj
on 10/26/2023 I went to ihop to get my regular grits and bacon it was 907 pm. when the hostess brought my bag out I checked it the grits was turned upside down and was very watery like soup, I asked her can they remake it or refund me. The hostess told me she couldn't refund me because she didn't know how to do it. Then she insulted me and asked me do I want a salade instead I said no then she said what about a bowl of fruits. She then informed me they couldn't remake the grits. I then ordered the Oreo waffles, when she came out, I asked her can I have syrup there was none in the bag she proceeded to the kitchen yelling in her language (I believe she was African) came out and gave me the syrup with an attitude. This lady was so unprofessional I usually go to ihop every day to get my dinner for work after today the way I was treated and insulted I will not return there.
Desired outcome: this lady needs to be trained to be professional and not talk about a customer in her language. she also needs to learn how to process a refund.
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