Firestone Complete Auto Care

I am complaining about work done on my serpentine belt after you Northfield, New Jersey store on Tilton Road.

This pertains to the constant replacement and dislodging of my serpentine belt.

The first time my car had to be towed to that store was because the serpentine belt fell off when I drove it after a storm. The engine was impacted with snow and I did not know that. The repair was made and I was satisfied. I paid for it at that time. The same problem has occurred three more times. Without any snow or weather issues.

The second time the serpentine belt came off, I was on my way home crossing the small Bridge into the town of Brigantine where I live. I took the car back to the same store in Northfield and I was told that the wrong size bolts were used during the first repair.

The third time this occurred, I was driving into Ocean City and the serpentine belt fell off again and it affected my work schedule. I'm a delivery driver for Domino's Pizza in Ocean City New Jersey. The car was towed again to the same store as I assumed it was the same problem. It was repaired without charge both of those times and I continue to drive it. This third time most likely occurred in late October or early November of 2018.

Hoping that the issue was resolved, I was able to drive regularly without issue until yesterday, January 24th 2019. After having only driven a little over two hours, the car resting for 12 hours, I drove it two miles or less, and the same issue occurred. I felt a sluggishness in the steering, I pulled into the local Wawa and discovered the serpentine belt was off the pulleys again. I had to contact work to tell them I would not be in the following day.

I contacted the staff at the same location store in Northfield New Jersey and was in route when I was unable to drive there and pulled in to get another Wawa where the car had to be towed back to the Northfield Firestone location.

So, this is the third time the same problem happened and I'm wondering why. Two times I had to rent vehicles, including yesterday the 24th. I also was unable to work in my capacity as a delivery driver for Domino's in Ocean City New Jersey and lost over $150 in income. On top of which I had to rent a car as well. New paragraphs the work is being attended to as of this writing. However, I have had two incur expenses listed above and I am deeply disappointed in the service at this location.

Through the years, I have gone to various firestone's in several States and have been satisfied with service at the locations. In fact, I have been to this location in Northfield several times and prior to this serpentine belt incident, I was satisfied with the work performed. However this series of same issues occurring has caused me concern, lost income, and has made me question whether I will continue being a patron of this particular store.

I am seeking additional compensation for wages lost, and other expenses incurred. I'm filing this complaint hoping someone will contact me and offer me some type of compensation based on inconvenience and Shawty workmanship, or parts used. I would appreciate being compensated a gift certificate of about $200 or more if possible.

I look forward to receiving a response.

Disheartened customer, Charles Mazzarella, Army veteran of the Iraq War.