Bob's Discount Furniture

I just moved in to my very first apartment last month and purchased a living room set from Bob's. Of course, I was talked into getting the "Goof Proof Protection Plan". The salesman told us the plan covers "any and all" damage to the furniture. While moving in I had to move my chaise lounge in to another room to make room for more furniture. The leather (fake leather) arms rubbed up against the door frame and the leather rubbed right off!

I called the number on my goof proof brochure, filed my claim, and they said they'd send a guy out. Black Friday the technician comes by, looks at the furniture, takes some pictures of the damage, and calls up his Bob's headquarters. He puts me on the phone with the guy from the headquarters and the guy tells me if I want someone to fix/replace my furniture I have to call goof proof and file a claim. I said, "...I did... that's why this technician is here..." He says, "no that's not a goof proof tech, that's a Bob's tech. We are two different companies and you are going to have to call goof proof and file a claim with them, not us." I said "I DID CALL GOOF PROOF AND FILE A CLAIM! IF I DIDN'T HOW ELSE WOULD THIS MAN BE IN MY HOME LOOKING AT THE FURNITURE?! I CALLED THE NUMBER THAT'S RIGHT ON MY GOOF PROOF BROCHURE!" He said "...well, you might have pressed a wrong button on the goof proof menu options and been transferred to us instead of goof proof."

Basically, he tried to make me doubt my button-pressing-abilities and we went back and forth for a while and the guy on the phone wasn't budging, just kept insisting I call goof proof and file a claim with them. I gave up arguing with him. I called goof proof right away - closed for Black Friday and closed for the weekend. Called the following Monday and they told me since I already called and filed a claim I can't make another one. Wait a minute...what claim? The whole reason I was calling was because Bob's told me I pressed a wrong button and never actually filed a claim with goof proof. The lady on the phone told me I had already filed a claim for "pet damage" and another claim could not be made. WHAT?! I have no pets. I live in a no-pets-allowed condo complex. Are you kidding me?!

Sounds very fishy to me! i think Bob's intercepted my actual claim, sent out their own guy to document the damage, and bought themselves time to invent new ways to deny my actual goof proof claim. AND EVEN IF I HAD FILED FOR PET DAMAGE IT SAYS RIGHT ON THE BROCHURE THAT PET DAMAGE IS COVERED! Such a horrible, horrible scam. I am making sure to let every single person I know that Bob's is a terrible company to do business with and goof proof is the biggest scam ever.
I only wished I would have googled "Bob's goof proof" before I ever decided to do business with them so I could have read the millions of horror stories from all the other poor suckers that have been taken by this fake warranty. Apparently, no matter what you tell the goof proof people, they will find a way that the damage is "not covered" under your warranty. Ridiculous. NEVER DO BUSINESS WITH THEM! PAY A LITTLE MORE AND GET QUALITY FURNITURE AND AN HONORABLE WARRANTY! AT BOB'S YOU GET WHAT YOU PAY FOR AND MUCH, MUCH LESS!