Wells Fargo

I called back Wells Fargo back on February 1, 2013; to verify if and a small investment account I received from a divorce settlement, had been properly set up. After a very, very long & frustrating process with their automated call system, "I was connected with a receptionist, I first explained why I was calling then I was finally connected Jennifer. Once again I had to verify my personal information and since I was told the automated system could not identify me and I could not provide them with the birthdate they had on file; I would have to create an online account first, "in order to do any business with their company." Jennifer had wanted me to be able to identify exactly "which part of my birthdate was inaccurate." Since my ex-husband had been the one to set-up the account and provide them with all this information. I had no way of knowing exactly which part he got wrong. "Don't get me wrong, I am all for great security, but this was getting ridiculous!" After being told I had to create an account on-line in order to be able to do any business with their company, I was also told I would have to log in with the inaccurate birthdate of which I had do idea what that was. After much coaxing, I was finally able to get that much needed information...after all they did have I had already mailed them all the necessary court documentations they required. Once my online account was set up, Jennifer told me that it would require verification of my birthday on their end which could take 3-5 business days.

Once again on December 9th I had to call Wells Fargo for help with a hardship withdrawal. I have been disabled for many years and not gainfully employable. I was able to work a small part time job from home of which I had just lost most of my hours of, due to the recent injuries and illness effecting ability to keep up with even 40 hours a month. This time I waited on the phone for 20 minutes before getting to speak with Crystal, only to find out over 10 months later, they still have not corrected the birthday error! I was again led to the website, which would not take any of my information except for my user name. We had to on more than one occasion reset everything from passwords, pin #'s to security questions. Even though I had every correct answer written down in front of me and watched carefully as I inputted each one, their website refused to cooperate. Crystal also gave me incorrect information on more than one occasion on what I could or could not input. She also told me, that it would take 3-5 business days to correct the birthdate error, another 3-5 business days to disperse a check and if I wanted to put a rush on it, I would have to have an account with Federal Express. When I asked if they took any other form of payment, "she, said No!" We had finally given up after and hour's worth of trying and since she was only trying to by some time for yet another very long hold, to get me to the correct department that would need to update my birthdate. Now, I get to speak to Jouverns of whom I could barely understand. He spoke to fast, not loud enough, and could not speak very good English, I certainly, don't mean any offense to him in any respect. At this point I am very annoyed and feel badly that I have to keep asking him to please speak up, and talk slower because I was having a difficult time understanding what he was saying. Jouverns is not very helpful to say the least, after 25 minutes of him telling me, how busy they are and how he will have to write up a ticket and get back to me I asked to speak with a manager. I get put on hold yet again, I've have lost count by now as I was put on hold multiple times with Crystal as well. Jouverns tells me that none of the managers can take my call either, everyone is way to busy they will have to create a ticket only to call me back within 48 hours, "just to tell me if they are even the correct department to handle making the change I need!" The change they were supposed to take care of back in February. I refuse to relent, yet to no avail I get absolutely NO WHERE! I ask for the name of the CEO, or president of he company, so I can write a strongly written letter of this experience. I am then told that Jouverns, does not work for Wells Fargo! I say, "What, you don't even work for Wells Fargo?, No he responds, "I do; I just don't work directly for them, I can't give you the name of the people you request, I'm sorry, I don't no their names!" So, who may I ask did I just give all my security information to and what kind of company is Wells Fargo running? I have looked up the names of the president and CEO of the company and I do plan on writing a strongly written letter Mr. John Stumpf the President/CEO of the company. If I could look his name up on their website, don't you think their employees should know either be able to do the same if they don't know who they are employed by?