Hertz reviews and complaints 1
View all 1180 complaintsHertz - unauthorized charge
On 11/8/15 I rented a car at Hertz Airport through my Platinum American Express Cart and received the Gold service. On 11/10/15 I returned the car after having used only 10 miles. When I returned the car it had a full tank 8/8. Then I was told that even though my tank was full unless I had a receipt for gas I would be charged $13.99 plus 10% tax. I explained that since I only drove it 10 miles all I put in the tank was about $3.00 and I paid in cash. But rules are rules. I was NEVER told about this "corporate policy." Nowhere in my contract did it ever say that I needed a receipt. This is terrible corporate policy. If you have that policy then when you drive out the person who gives you the contract should tell you those rules. RR #[protected]
Latest Hertz Reviews
Disgusted by total lack of customer service Charge for gas after I filled up the vehicle prior to returning it Mixed Experiences with Hertz Rent A Car Always good service Excellent customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!