Hertz reviews and complaints 1
View all 1180 complaintsHertz - unauthorized charge
On 11/8/15 I rented a car at Hertz Airport through my Platinum American Express Cart and received the Gold service. On 11/10/15 I returned the car after having used only 10 miles. When I returned the car it had a full tank 8/8. Then I was told that even though my tank was full unless I had a receipt for gas I would be charged $13.99 plus 10% tax. I explained that since I only drove it 10 miles all I put in the tank was about $3.00 and I paid in cash. But rules are rules. I was NEVER told about this "corporate policy." Nowhere in my contract did it ever say that I needed a receipt. This is terrible corporate policy. If you have that policy then when you drive out the person who gives you the contract should tell you those rules. RR #[protected]
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