Visionworks of America

Myself and my wife are a white elderly couple, we were at the store at the Meadows Mall in Las Vegas. This store is run by Laura Epperson702=822-6848. the exam area was fine and friendly, once given to a salesperson everything changed. I mentioned elderly and white describing us because the salesperson was a young, black, obviosly gay man. My wife is older than myself and I'm 63. He was speaking only to her. When I asked a simple question and he directed the answer to her, I said I asked the question could you please respond to me. He then immediately walked away saying he was refusing us service. I FELT DESCRIMINATED AGAINST! I told the store general manager Laura Epperson about it and if her salespeople can pick and chose who they help. All she did was give us a different salesperson. Wanting to get my wife's glasses I accepted that on the surface. I went back to Laura Epperson and asked about if she allows discrimination in your stores. Her answer was, she will speak to him as I noticed a smirk on his face directed to me. Do you allow discrimintion in your stores?

I purchased glasses for my son, using the buy one complete pair of glasses get one free deal, any frames, any lenses, no exclusions..First after being in the store looking at frames after thirty minutes there was no acknowlegement that we were there and needed help.Once the frames was chosen without any assistance, yet several employees were standing aroung talking among themseleves, I finally went to the checkout counter where a employee by the name Jason was leaning on the counter talking to another employee about a break, I walked up and told him that I needed some help, he seemed irriated that I interrupted his conversation and began to talk really fast at that point I asked him to slow down and to repeat what he had said.Jason, helped me with writing up the cost of the glasses which totaled up to be onced he finished almost $700.00, we got nothing fancy, nor did we get the non glare lenses which he suggested we get. just regular glasses for a high school student, we were even charged for each lens $82.49 times 2 which is $164.98 no special lenses needed, the glasses were needed mainly for reading only, the ad may seem like a great deal it's not it's just to lure you inside the store.Afterwards I spoke to the manager which was a waste of time, I will not recommend the company to anyone, just a really bad experience visionworks has lost my entire as customers, maybe I should have read the reviews before going there.