Visionworks of America
Reviews and Complaints

As someone who has visited Visionworks multiple times, I have had a mix of experiences with their services. While some staff members were friendly and provided excellent assistance, there were instances where mistakes were made that led to dissatisfaction. One particular incident involved a miscommunication regarding lens preferences, resulting in glasses that were not up to standard. Despite positive interactions with certain employees, the overall consistency and quality of service at Visionworks seem to vary. It's essential for potential customers to be cautious and clear about their expectations when engaging with this establishment.

What a joke? My husband took a day off of work to make an appointment for an eye exam and glasses. His appointment was 11:40 a.m. Unfortunately he was held up in traffic and didn’t get to his appointment until 11:50 a.m. Nothing you can do about traffic. They wouldn’t see him for his appointment because after 10 minutes they automatically cancel your appointment.There is no verbiage or signs saying that anywhere. You have got to be kidding me. Beware if your late.

I have been visiting this location for years. I take my entire family in for our annual eye exam and order our glasses online through another retailer. Vision works (along with so many others) are at least five times more expensive than online. I have been doing this for so long that I am aware that I need our pupillary distance. My daughter and I were seen three weeks ago and the Dr provided it. My son was seen over the weekend and now they are refusing to give me the distance. I cannot believe that Vision works would risk my twelve year old's eye health for profit! They are aware that we are buying glasses elsewhere and would rather lose customers instead of providing needed information. It is a shame but I am leaving this practice due their greed.

Visionworks has knowingly been going against their contracts while being credentialed with insurance companies and charging customers prior to billing the insurance company for services and glasses. Once this takes place they will not reimburse the money that was overpaid by the customer. This has happened to me a few different times. My insurance company is now 100% involved with assisting me to get an answer as to why this is happening with no avail. We will no longer be going to visionworks from here on out as they do not seem to want a solution to the problem.

I bought a pair of glasses from visionworks. When i got my glasses i could no read with them. I called the store the assoicate told me bring them in. When i got to the store. The assoicate told me that i was gay because i complainted about my glasses. Visionworks i very unprofessional company. The incident occurred on 11/6/2023. My name is wayne everson. The visionworks assoicate was a white italian woman.

Hi. My name is Carl Curcio. I recently purchased two pairs of glasses from you. They are both not right. I cannot resolve this issue by visiting my store at your Blue Diamond location in Vegas. I spent over 1000.00 on two pairs of glasses. Your employee insists that I don’t know what I am talking about. The sunglasses have smudges all over the lenses and she insists that is normal. The other pair make me dizzy and I can see better without them. She refuses to help me at all. I am extremely upset and disgusted with this matter. I had an eye exam with Dr Davis. I then gave my prescription to this woman and picked out two pairs of frames. I have been back to your store to no avail. They need to be replaced. I even bought a warranty. I cannot deal with this situation anymore. No help and no answers. She will not help me! You need to tell me who I can see about this issue without her being involved.

Hello. I had an eye exam with Dr Davis at your Las Vegas location on Blue Diamond Rd. I love her, however she is not the problem. After having cataract surgery, I needed to get glasses. I picked out two frames, one for sunglasses and one for reading. Since I have picked them up I have had nothing but problems with both of them. The sunglasses have smudges all over the place and the other ones are worse when I wear them. I can see better with out them!

I have spent over a thousand dollars on these two pair of glasses. I am extremely disappointed and unhappy. The woman at your store insists that smudges are normal and that the other ones are Fine. They are not! I even bought a warranty, however, this woman will NOT help me. Please respond ASAP. I think I deserve some customer service from you regarding this situation. I want them remade and replaced with the proper glasses.

My son and I are waiting for glasses for a month, I called the visionworks in king of prussia mall today, they said mine got into store on 23th Sep, but nobody send me message and call me. They can not find my son's and they said they will reorder. It is extremly ridiculous. My glasses they gave me wrong glasses with wrong number and they remake it. waste me for almost two months. I really can not tolerate this anymore. Please tell me what happen in visionworks.

Terrible terrible service! never do it in visionworks!

I had scheduled 2 eye exam appointments online for Saturday 8-26 @ 440 and 500.

We arrived early to look at frames.

We were told by the staff, short, chunky, dark haired female

(she did not tell us her name), that our visit for our eye exams were gonna be done by a Tele visit Dr.

We was never informed about this prior to our appointment. We drove 35 minutes for this appointment. I want a dr present to do my exam and actually look into my eyes. We feel that this was very unprofessional by the part of visonworks. No discount was offered for our inconvenience. Only asked to reschedule our appointments. Which we said no. If this is the kind of business that visonworks is going to be doing.

I paid out of pocket for my glasses because it was less than a year I had gone to get new glasses. After two weeks, my glasses still weren’t ready and after that the order status said delayed for a week. I was finally able to get in contact with someone from the store and they said my glasses had been ready for a week. I never received an email, call, or text that said my glasses were ready and the employee I spoke with on the phone only replied with “okay…” and proceeded to speak to me in a rude tone. My experience with Visionworks has been upsetting everytime I go to a location.

In June I purchased pair of prescription glasses with my insurance and I paid for a second pair that I brought in. Well my glasses was supposed to ready June 19th , long story short I had to bring them back two or three times before they told they had to outsource them. I recently asked for a refund in which wasn’t processed. Now being told come in on the 29th really?

Customer Service poor not tentative to the customer. Don’t keep the promise when they say they’re gonna call when the glasses come in and my glasses came in I’ve been sitting there for two days and I never received a call or an email or text and this is where vision works and I work Hard for my money and the glasses cost me over $200 and for me to get $200 over $200 to pay for the glasses. I have to at least work two days to get that amount of money and I deserve better treatment for someone that works hard for the money especially I get better treatment in Virginia and they’re not vision work .

I have had a nightmare experience at Visionworks starting in August 2022 until May 2023. I first had an exam for new prescription glasses by Minh-Tam Nguyen, an optician in a N. Virginia store and had progressive lenses fitted in a new frame. The glasses had never felt right and in November 2022, I went back to the store and they determined the measurement of the progressive transition was incorrect and they also recommend I change the frame to one with nose tips. This did not seem to make much difference as I was still struggling to see at a distance clearly. I had a detailed eye exam by an ophthalmologist in April 2023 who revealed that the eye glass prescription was a poor fit, especially my left eye but my eye condition had not worsened significantly since my last in July 2022. I then returned to Visionworks to request a redo of the prescription and to get new lenses. I was told I had to see the same optician Minh-Tam Nguyen who did the original exam for a re-check but she was now at a different location. I went to the new location to see her but she flatly refused to see me for a re-check. Angry and frustrated after I was told by the front desk person that they could not give me a free re-check because it was past 3 months, I would now have to pay for a new exam even though I had purchased the insurance coverage they offered for defects and breakage. At this point, an assistant named Venessa stepped in and offered an evaluation of the eye glass lenses again and determined one needed some different “rotation” and ordered new lenses. Needless to say, this did not solve the problem. I then went to another eye doctor for an independent exam and new glasses which totally solved the problem. His remarks were that the Visionworks prescription was far off from what it should have been. I have concluded that Visionworks is a company with horrible customer service and Minh-Tam Nguyen is the most incompetent optician I have ever encountered.

Staff did not call to inform me that my appointment would need to be cancelled due to their system not working. When I arrived, I stood in an empty store behind the counter for 5 minutes. I could hear the staff taking in the back so I knew someone was there. The staff tried to tell me I was late. I knew their system was down because my husband got a call about his appointment being cancelled (his was 20 mins after mine) The staff person sat on a chair, rolled their eyes and told me I was late. I explained that I had been calling ahead for the past hour trying to get some information on if my appointment was still on or not and I was unsure if I should come into the office or not. No one answered when I called 10 times before arriving. I asked her if my appointment was cancelled. She said yes. I was so upset that she lied about not taking me back because I was "late". My husband calmly told her we would be taking our business elsewhere and she loudly told us to do so. I was almost in tears. So unprofessional and rude. Did not offer to reschedule my appointment or anything. Mankato MN Staff name is Brandi