Visionworks of America
Reviews and Complaints

I wrote a complain on nov 5,I was asked to take my friend to his eye appointment so I agreed but when we got there they said that they lost his appointment it was no longer in the computer but it was a guy who had the same appointment as him they kept his appointment my friend is African American and the other guy is Caucasian so they told my friend he could only reschedule we weren’t happy because we came out in a storm to make this appointment but reluctantly he rescheduled and by me having to bring him for the second time I scheduled me an appointment but low and behold the day that we scheduled the appointments nov 9,they left me a message saying that they were understaffed and they were canceling my appointment I don’t know if they did this because I wrote a complaint but they didn’t cancel my friends appointment I think this has been an unprofessional experience and I hope it’s not been an retaliation stunt thanks for listening to my complaint

It has been 3 months since my eye exam and selecting frames, etc, etc. Payment was made and accepted by you immediately.

Now what I would like is for someone, somewhere in this organization to give me an honest answer as to why I do not have my glasses.

I have been through 5 DEADLINES, 3 people RESUBMITTING my order, and over 14 EXCUSES and I still don't have my glasses. I think its time stop the fun and games and someone tell my what's going on. I have already discouraged family and friends against using Visionworks and will continue to do so.

As being a healthcare provider myself, I have a lot of experience with working with insurance claims. After going to the Visionworks in Rockaway Plaza, NJ, employee Yedeth repeatedly told me she knew how my insurance worked and there was no way around the copay. I know my benefits from the program and kindly asked her to speak with them. She refused to give them a call, would not talk through my phone, and only said she would listen if my insurance company would call her. Even after doing that, she spent two hours talking down at me and the insurance provider. After all of the issues, I was in fact correct and did not receive an apology or even acknowledgment of her rude behavior. Her other colleagues had admitted to me that she had gone too far and should not have acted that way. Even after she had talked down to me, I had simply asked her to be a caring provider and talk through the issue with my insurance company but she complained over and over that there was no way to resolve it- in the end there was. I will no longer tolerate Visionworks and will be removing my entire extended family that provides them with business if they keep a staff member like her.

I finally got eye insurance and went to store 594 to get new glasses. My script was 7 years old and I knew my eyes had gotten worse. The Dr retested and said he only needed to tweak my script. I paid 205.00 for 1 pair and I picked them up a week later on a Saturday. When I went to work on Monday I realized I couldn’t read my computer screen very well. I put on my old pair and I could see my computer screen better. I figured the script was wrong except by bifocals we’re better. I returned to the store and they proceeded to tell me my glasses weren’t scripted for intermediate? I was confused because my older pair was for close up, intermediate, and distance. The technician convinced me I needed to order a new pair for work and proceeded to convince me that he would cut a deal and I could have 2 more pair for another 171.00. I got my new glasses today…..they work intermediate great…..but there are no lower bifocals so they will not work for me because I look at a screen and type all day. I shouldn’t have to wear a pair to drive and a different pair to read and another pair to look at a screen. I feel bamboozled and out almost 400.00 and I don’t have a pair of glasses I can use all the time…..like I wanted and similar to my old ones. He said he tweaked it. I tried to explain and the tech makes me feel dumb and that I didn’t specify what I wanted. I wanted a new pair of updated glasses….what else more should I have said.

Called a few weeks after going in for an appointment and picking out my glasses. I called in to pay for them and the lady accidentally deleted all of my information in the system so now I have to go back in and start all over. I mean do y'all not have a way of retrieving information? I am a high school football coach and extremely busy and its not like I have time to just run by the eye place during football season.

Now I have to come back in and start all over and I am upset as its not her fault you can't retrieve my information if it is accidentally deleted by hitting the wrong button.

I expect some type of discount if I am going to still go through you guys as this requires me to take off work to get up to the store at Quail Springs mall to avoid missing football practices after school.

Let me know what you can do and then I will make the determination if I am going to keep my business where I always order my glasses.

Thank you - Brian Lockart

9/12/2022 @ 5:50 pm

Vision works Watertown, NY

Vision works in Watertown cancelled my appointment I’ve had made for a month. They said “after you requested it being cancelled” when I never cancelled it, they did. When we called we were placed on hold for over ten minutes then poorly treated by a male worker. When I requested to speak to a manager, he said he was the manager. He tried to say that in the 2 minutes after I received the email, (of them cancelling my appointment) that it was already taken by another patient. I’ve had this appointment scheduled for over a month, I’ve taken time off of work for it, as I live over a hour away. I am extremely dissatisfied with this.

On July 11, 2022 I returned a pair of glasses, order #[protected], to Vision Works, Springfield, VA store #518. I was told I should have the refund in two weeks. Well, here it is September and I finally got a partial refund on the 6th of Sept. I was told by the store manager, that I would be receiving $333.00 back, I was given a discount for the exam. I only received $264.00 back from them, after waiting on it for almost two months. They still owe me $69.00. I have phoned them and have written several emails to them and I never get a response. Terrible customer service!

Eyes examined on 7/25/2022. Was told glasses would be in on August 6th.

Called on August 11th, was told there was a "mix up." Have been trying to make contact with the store since then, no luck. I keep getting "Amelia" the Wal Mart Plaza answering service, this is the plaza where your store branch is located. Evident that no one at the store wants to answer the telephone. You accepted my payment fast enough, but you can't deliver the service I paid for. At 81 years old, I need my glasses. This is the last time I will do business with you.

Hello my name is Ariadna Gutierrez. I am sending this email in regards to my glasses. I had taken my glasses to my visionworks store located in Phoenix, Arizona on July 4th. The associate told me that my glasses would be ready in 2 weeks or less. When 3 weeks passed, I called the store to check what was going on with my order. The store would hang up when the automated voice message ended, so I had to call the corporate visionworks number to get an update. The associate that I had spoken to had let me know that there was a bubble in my glasses when they were being inspected so they had to be remade. The associate also told me that an associate from the Phoenix location would be in touch with updates on my glasses. I have not received a phone call to when my glasses would be ready as of today. On the fourth week I decided to call the corporate office of visionworks once again, they had informed me that my glasses were still in the making and would call later with updates. It is August 11th and I still haven’t recieved a phone call or update on my glasses. I also don’t have backup glasses so I’ve been having to work without having my glasses. On August 1st I received an email from visionworks asking how my glasses were working which left me confused since I still haven’t received them. If someone could please let me know what’s going on with my glasses or when I will receive them, it would be great. My order number is 327880. My date of birth is 07/23/2001, last name Gutierrez.

On 07/23/2022, I ordered new glasses from the store located at 1006 Lloyd Center, Portland, Oregon. I requested these glasses be delivered to my home in Longview, Washington. The store representative said it would be 7 to 10 days for delivery yet 16 days later the glasses have not arrived.

When telephoning I sat on hold for over 20 minutes. Using the visionworks website and chatting with "Amelia" I was given a runaround about ordering new glasses and "Amelia" seemed unable to grasp the situation or provide any sort of resolution.

I made an appointment for my daughter on 4/2/2022 in store locate at 54 The Crossings Ste X & Y Clifton Park NY 12065. When they called my daughter's name, another elderly woman said it was her and they went and took her before I could even say anything. The date of birth showing this woman was not 13 years old should have been a give a way but I guess not. During her exam I explained that my daughter was interested in contacts. We were advised that we could not receive a prescription until she takes a class and that the was a waitlist due to covid. We completely understood and were advised we would be called. In July I returned on pair because they hurt my daughter's eyes and she couldn't get used to them. I again asked if there were any classes and advised no. On Thursday 8/4, a friend brought her daughter to the same store and was advised there was a class for contacts within 2 weeks and would put her name in for that class. On Friday, 8/5 I went into the store because I wasn't able to get anyone on the phone. I was advised that my daughter's name wasn't even on a handwritten list in a notebook to be called to be added to this class. I advised that I know someone who went there yesterday and that they were put into a class in 2 weeks which is ridiculous since we have been waiting since April apparently for nothing since we weren't even on the list. I'm not sure why there isn't a better system in place other than a hand written list in some notebook. So now I'm unsure of how much longer we will even have to wait to even be called since now we are at the bottom of the list. I was advised that we could try another vision works but the last time I tried to make an appointment for myself at a different location than normal it was a whole ordeal trying to get the other store to release me from their system.

I have been getting my glasses and eye exams at this location for the past 5 years

Today I had the most hateful experience with allegedly the store manager Diana Smith

She argued with me rudely rolled her eyes and basically called me liar

I have always gotten 2 pairs of glasses which my insurance has always covered the cost of

Because I am unable to wear a different type of lens I have always needed a pair for reading and a separate pair for distance

All that is required is a fax to my insurance requesting such and they in turn send back an authorization

Of course she knew this and tried to rudely manipulate situation by basically calling me a liar

She knows damn well that insurance covers both pairs

I said that my file must reflect it and she lied and said it did not

She was rude manipulative and controlling

I have never dealt with anybody as nasty as her in any (professional) setting in my entire life!

She claimed to call my insurance leaves me sitting there for god knows how long and proceeds to rudy come back about 20 minutes later and announce that my Benefit only covers 1 complete pair

I was furious by now as I had gotten 2 complete pairs there many times and had my last 2 pairs with me

She continues to argue with me roll her eyes and had the audacity to say", I have heard if you before😡Really

Everytime I have been there they always have different people working and I have never seen her there before as I have dealt with many others that worked there in the past,The fact that they have such high turnover is also indicative of problems She obviously hates her job and hates dealing with people So I call my insurance put them on speaker in front of her and they verify everything that I have said that they need a request from the provider I order to send over an authorization to cover both pairs of glasses which she already knew but thought she could pull a fast one on me and try to get me to spend money

I cannot even begin to articulate just how nasty this Diana was.there really are no words actually they're are but not sure I can write them hear It is unreal that I was subjected to this degree of abuse in order to get my 2 new pair of prescription glasses that my insurance has been covering for me for many many years

Needless to say I would never set foot in this nightmare of a totally hostile abusive unprofessional environment ever again I should have read the reviews as they are scathing but I had been going to this location for 5 years before I ever encountered this nasty witch I want to add that the girl also not to high up on the professional scale tried to sell me a test without telling me there was a cost to it Had I not asked I would have been charged for it It is all about the bottom line here The way I was treated was disgraceful I immediately called their corporate office as soon as I got home and filed a verbal complaint I want this psycho fired!

The only choices for gender are male and female. You need to include a non-binary choice or make the question optional. I had to answer this question with a lie, because there was no other option as the question was required on the online form.

I was seen and given contacts by the store in Greeley, Colorado. Upon getting them i put a new pair in, my vision was worse than not having contacts in.

I went to the store to get a refund. The untrained new employee did not know how to even look my information up in the computer system or tablet..

I returned the next day to see the manager or Doctor. The manager said she could not do a refund because because the box was opened. Of course they were opened how else would i know there was a problem with them. Manager wanted me see the doctor and get me the right lenses. I want my money back and go somewhere that will treat me as a valued customers.

I ended up waiting over an hour to see the doctor only for him to prove that the contacts and prescription were incorrect as I initially told the employee on Monday 6/20/22 and the manager on 6/21/22.

This Greeley location needs a serious evaluation o

On 6/4/22 we visited your location 96 River Oaks Drive Suite B101, River Oaks Center, Calumet, IL 60409.

All four of us had appointments from 3pm until 4pm. As we sit in the waiting area waiting to be serviced, the young lady (I believe her name was Briana) walked where we were dropping masks on the floor. Little did I know those masks were intended for us. She never asked if we had nor needed a mask; she just start handing them out. So, I asked her if wearing a mask was a requirement for the location, how come we wasn't notified. Why did they not say anything when we walked in the door? They sent out several text messages reminded us of our appointment prior and didn't mention it. We were even running late talk to them on the phone, and no one mentioned it. My gripe is not about wearing the mask because I know we have to in certain places to get services done. My gripe is how rude the young lady was about it and how I watched how other customers came in the store and she said nothing to them about wearing a mask. (I do have 3 photo's) of people being serviced without a mask on.

If my family didn't need their glasses, we would have gone elsewhere. We spent well over $700 in this store after being treated terrible. I truly feel that Briana needs a coach opportunity to know how to talk and address customers. Do know my husband frequent your location every year for quite some time, this was my first time and absolute last. I'm truly believing you all just hire rude employees. I had really bad service last year from the location 1101 S. Canal St ste108, Chiago, IL 60607. I looked over it and figure it was because of the pandemic. This time I cannot. You all have loss a customer.

While I was getting my eyes examed, somehow they scratched and nicked my old eyeglass lenses. It had to be when they were checking to see what prescription my old glasses were. They gave me back my glasses, but I didn't get a chance to put them back on until I left due to having the exam done and trying on new frames. It was raining, so I didn't notice anything was wrong until I got home to clean my glasses. That's when I saw the scratches and nick. I live an hour away, so I tried calling them with no luck. I went on the chat a few times and tried calling the original store and customer service a few times, but nobody ever responded. Finally, today the customer service lady did a 3 way call with the manager of the store. All she told me is that she didn't know how to handle the situation and would have to get back to me after she can call some other managers. I told her I would just see her when I go into the store to pick up my new glasses. This all started happening on May 6th and hopefully will be resolved by this weekend of May 21st. This happened at the Mid Rivers Mall store in St. Peters, MO.

Will not provide me with contact prescription after being fitted and paying for service. When requested both eye glass and contact prescription they said it needed to be fitted for a new type of daily wear contact (but same brand) but doctor also told the tech (I witnessed him telling her) to give me my usual monthly wear too, in case it did not work out for the daily wear. She agreed and when I got home and tried to order online because of a family discount with a contact company they informed me I only submitted glass script and contact not submitted. I sent my mother to pick up the contact script a few days later. They gave it to her and brought it home. I submitted another on line order with the new contact script but visionworks denied approval because they said I did not get fitted for contacts at the contact exam?!

Also, in december my sister ordered and pay for glasses and they never sent them and have no record of the sale. Now on the phone with customer service they say they have no record and order was never palced although we have receipt!

They are unethical and need to be stopped by practicing unethical practices!

Hartzdale dr. Camp hill, pa

Scheduled appointment was end april 28 I believe. Got the text to confirm, filled out online paperwork.. Daughter went to appointment and was told they gave away appointment due to not confirming... Well she had screenshots of making confirmation and was still not seen. Was rescheduled for may 9th, today and again was told she didnt confirm and they gave away her appointment.. Again she had proof she onced again confirmed and wasnt seen... Wtf done with visionworks and will be filing a formal complaint