Dunkin' Donuts

We had a drive thru order this morning at d&d. I am so upset at the kind or service I received today at d&d. The whole staff was so rude and discriminating towards us, that it was just ridiculous. I will never go to a d&d again due to this.

After making our initial order, I literally had to repeat the order 6 times to let them know what and how we wanted our sandwiches (Part of the order was - one croissant with egg, cheese, and bacon and one croissant with only egg, no cheese or bacon). At the end we asked if she got everything right for us and she stated yes, the minute we drove off and opened the bag both the receipt and the order was screwed up. One croissant with egg, cheese, and bacon only included egg and cheese with no bacon and one croissant with only egg, no cheese or bacon was not even in the bag she gave us.

We drove and went back in to d&d to complaint as this was too much. The supervisor there on duty (Megan) was really rude and prejudice towards us. She said sorry in a way like she is doing us a favor and with no empathy what so ever for the mistake they made. She even was not listening to us and so I got frustrated and said do you need me to write out the order for you to understand. I just got really upset and mad and stated that I want my money back as per your policy (Dunkin donuts), since you screwed up the receipt and the order. There policy in writing in front of the counter states that if the order is not correct (Receipt) you get your full refund back. However, she refused to give us a refund and had so much difficulty for apologizing for an order she screwed up on even after we repeated it 6 times for her. She talked to us with a really bad attitude. She was the most rudest and most insensitive person there. When I asked for her full name (Megan) she refused to give me her last name. I then asked for her manager's name and she only gave me the first name also (Rick) and not the last as she stated that they cannot give this info. She was so ridiculous.

I have been going to d&d for many years now and never had a problem. The whole staff there at this location needs to be replaced or seriously needs some training in customer service. They do not know how to talk to the customer or even to satisfy the customer for a mistake they made. I will never go to d&d because of this now and will never recommend it to others as well. The economic damage she caused it that, I lost all my gas money to go back and forth for a mistake they made and was not even compensated for it as per there fake policy that they post in front of the counter and do now abide by it at all. I was mistreated and will now spread my experience to all the people I know. I have been working in customer service for over 15 years now and I know what it means to dissatisfy one person, it means losing several new customers' and new business for the future. I am pregnant and this is my 38th week and she has caused me so much stress by this that I had to file a complaint online for this case. I know people have bad days, but never saw a worker get mad at a customer for a mistake the worker made. Also that the worker treats the customer like they are nothing and not even compensate them for all the difficulty and hasseling for driving back and forth (Pregnant - 38th week) and of all the stress this has caused me. God bless these people, is all I have to say...