Dallas BBQ

I visited your Fordham/Cedar avenue location and was very offended by something that occurred. I arrived at the location at approximately 8:05pm to meet my companion for dinner upon entering I informed the hostess I was awaiting someone's arrival and would like to be seated at a booth . She stated they were cleaning a booth I could wait on a bench to the right of the restaurant, after sitting there about five minutes I realized that the booth she had pointed out along with another she escorted 2 parties immediately upon their entry, I then went back over and once again asked for a booth she then stated there were none available, but said she could sit me at a table if I was gonna order while awaiting my companion and when a booth became available she would transfer me. I ordered a drink and appetizer it was during this time I once again watched her place another arriving party of 2 at a booth. I then asked the very pleasant young lady who was my server please ask the hostess about the booth because my party had arrived, instead of waiting I accompanied her and the hostess who had been speaking in very clear English prior explain in Spanish to her that I couldn't be moved because I had already ordered under the young lady's area and none was available I made her aware that I understood what she had said in Spanish and asked why were entering guest placed in booths after I specifically asked.To calm the situation the server then requested the manager for me but instead of him being apologetic he was somewhat confrontational in explaining the rules that's once I ordered I was not allowed to be moved to another area, I explained the situation in its entirety and all he stated was that he would speak to the hostess. I was very offended being African American and told no booths were available after watching approximately 4 -5 parties of Hispanic descent be placed in booths upon entering. I'm not one of sorts to insinuate a racial issue but I truly felt this was one due to the hostess actions and then to address me in English but once there was a issue she spoke in Spanish to the server until I stated whether you say it in English or Spanish I fully understand what you are saying. I feel the manager coming over and immediately stating rules to me as if I'm supposed to be aware of them and not asking me as the consumer what transpired only added insult to injury my companion who was not there prior also felt the managers approach wasn't fair . He then stated we could move to a empty booth across from us and walked off. It was my companion and I that transferred my ordered items from one table to the other .I'd greatly appreciate if you would look into this situation because it wasn't handled professionally in my opinion. The young lady who was the initial server was very polite and apologetic but I feel that should have been the managers responsibility. I would really hate to think that this is how this establishment is run with there being some sort preferential treatment according to race or culture. We ordered our food but took it home almost in its totality because of the vibe I received. I was disgusted and offended in the way of which this was handled but did my very best in composing myself where as someone else may not have because it was truly unfair.I'd greatly appreciate if you would look into this matter If for no other reason than to make sure so no one else has to feel as I did this evening. I've included my email and cell number if contact is needed . Thank you in advance Keri [protected] ..[protected]@aol.com

I am complaining because I was not satisfied with my service. I had to stand up to get the managers attention (because our server was no where to be found after taking our order) to order another drink. When addressed to server of the poor service and gratuity added to check that was not earned the response attitude and total disregard from the server and the manager was totally unacceptable. I will never dine at that establishment again

1. Never received a glass of water that was requested.
2. Was not checked on once after order was taken.
3. Had to stand to get someones attention to get attended
4. Was brushed off by manager when complained about service.
5. Requested for gratuity to be adjusted and was told No it was rang up already.

Complaint Against : Server - Eva (I believe)
& Manager - Lazaro

Thank You
Anibal Colon
[protected]
[protected]@gmail.com

My husband and I had family in town. So we decided to take his pregnant sister and her husband (4) to BBQ's for what we thought would be an great experience. Upon arrival to such restaurant. We were immediately seated but it took 32 minutes for a waiter to acknowledge our existence. When we were finally greeted by the waiter C.J our orders were taken. We sat patiently waiting for the arrival of our food while watching 6 other tables be seated. 2 of these tables had at least 6 people. After an hour we watched every single table that had been seated and greeted after us, receive their food. My husband then addressed the manager Mariano who told us the kitchen was backed up and that it takes awhile. The waiter C.J joined him in saying that cooking wings takes long. We were beyond irritated in that we had only ordered wings and fries and every table that placed their order after ours had wings. No one was apologetic but rather nasty to us as if we were wrong to complain. No one should ever have to experience being seated for more than an hour and a half without food. This experience was a complete disaster. We were not only treated poorly but the manager was very disrespectful. My husband who is a police officer showed him his badge and told him that he needed to do a better job at dealing with customer service. He just threw us the bill for our drinks and demanded that we paid. No respect for our inconvenience. In addition to this disaster we witnessed a waitress take drinks off of tables and place them in a freezer instead of discarding the drinks. Definitely an embarrassing experience.

I recently placed a take out order, and was shocked and utterly disappointed at the sub-standard service I received. The employee, who totaled my order, did not greet me, nor did she show me any eye contact. At the very least she did not thank me for my business.

Her poor posture and complete disconnect was that of a person that could care less about her job or the dallas bbq brand. Clearly, she does not take her position seriously and should not be on the front line.

Her cold and sterile attitude has completely turned me away from doing any future business with any dallas bbq chain.