Menu
For Business Write a review File a complaint
CB Fitness Centers and Gyms Planet Fitness 82 W 225th St, Bronx, NY, 10463, US
Planet Fitness company logo
Planet Fitness
reviews & complaints
Planet Fitness company logo

Planet Fitness

82 W 225th St, Bronx, NY, 10463, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
Closed
Tue
Closed
Wed
Closed
Thu
Closed
Fri
12:00 pm - 10:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
ComplaintsBoard
M
11:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Fitness - unethical & unfprofessional

The manager at this facility Albert Grier is the most unethical and unprofessional individual that I have ever dealt woth in my life (mind you I work for the government and deal with different types of people daily). I had over a month attending the gym and never had a picture taken and on 4/1/09 I go in and was told that I had to take a picture. I told them nicely that I'd do it any other day because I was not in the mood and that I have a month attending and they wanted to take it on that specific day. The manager threaten to cancel my membership that is after he hunt me down across the gym like if I was some type of perpetrator, I agreed to take the picture just to be left alone and go on with my workout.
Then on 4/3/09 I go in and am working out with other members of the gym and Mr. Grier comes by and says that we are making to much noise and once again threatens to cancel everyone's membership this time. at this point I'm annoyed because I'm not going there for free plus I have a contract. He then says that I can't continue doing the 30 minute express workout because I was doing it wrong so I then go and hit the weights just so I don't have to hear his mouth and he goes up to the machine I was in and stops it and says I have to get up and leave the premesis. At this point I'm beyond upset and he says he will call the police I guess to intimidate me but I know my rights as a law abiding citizen and said do as you please. I then call the authorties on him as well and ask to speak to management and he says that there is none and tells all of the employees not to speak to me. I waited for the police to come and explained my concern along with 12 witnesses that I had. He was just concerned with cancelling my membership and he sure did. So I contacted The Better Business Bureau. The federal Trade Commision, Consumer Affairs and filed a complaint against him with the police.
When you try to contact their management company it seems that no one is around to answer your concerns.

Read full review of Planet Fitness and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
The Ghost
US
Sep 02, 2009 3:49 pm EDT

Boy these posts are right on the money. I used to be a member in the Waterford, Michigan Planet Fitness! A group of 6 ladies kept rudely jumping in front of me on the equipment. I politley voiced my concern to them and they responded with unkind words and gestures including four letter abusive language! they then complained to the owner/GM (Chris Clebba) who with out even hearing my side, asked me to leave! I took it to the corp. office, and they of course sided with him! He has lost other members in recent months for similiar issues. Hell of a policy on customer service you guys have! I hope someone important is reading these posts! As an ambassador to one of the local chambers of commerced and being on the oakland chamber network don't expect any good comments from me!

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.