Firestone Complete Auto Care reviews and complaints 1
View all 602 complaintsFirestone Complete Auto Care - Lifetime alignment / oil change
Hello, I am a regular and loyal firestone customer at the same location #018120 Eastern hills 4665 Transit rd. Williamsville, NY 14221 for 30 + years. I have never complained at the location. BUT, on thursday morning 2/9/2023 to make an appt. for my vehicle to have an alignment and oil change. I have the lifetime alignment on the vehicle and had recently done some repairs on my own and it needed to be aligned. I asked for the first available appt. I was told saturday 2/11/2023 at 7:30 am and I agreed to bring it in then but I would need the vehicle back by noon because I had another appt later that day. I then arrived saturday at 7:30 am to drop the vehicle and asked if the tech was there that would be doing the service and said yes he will be down in a couple minutes because I wanted to let him know what work was done and why it needed to be aligned. Several minutes passed and "Clint" came down I spoke to him and rode my bike home and waited. Finally I called at 1:00 and my vehicle had not been touched yet, 1 hour passed when I needed it. I was now out of time and told them not to start it and I would be coming to get it. I have yet to reschedule my alignment. HELP PLEASE looking for district mgr Roman Kurys @ bridgestone
Desired outcome: Reschedule of my alignment and not being charged for my oil change
Latest Firestone Complete Auto Care Reviews
Service/ non service Firestone Tire Transmission service on my Ford f150 Horrible Product / Horrible Service Airbags replacement (rear suspension) Not trustworthyGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!