White Castle

Dear Sir or Madam from White Castle management,

I am always a white castle loyal customer since I came to the United States almost 2 years ago. Its second-to-non cheese slider and incredibly tasty onion rings that have credited itself as the country's maybe No.1 burger maker, at least so high a ranking in my dictionary. Though there are not so many branch restaurants in NYC but as soon as I saw it on the street, I would never restraint myself in having a try.

Today something really bad happened to me. I thought, as just and reliable customer, I need to disclose and bring to your attention as this relates to not only a loyal customer's interest like me, but also as important as to your company's reputation. I thought I was set-up.

Today (08 July 2019) at around 3:30 p.m., I came to the White Castle restaurant located at 8902, 57th avenue, New York city with a friend. I parked my car inside the restaurant parking area. We ordered the No. 7 meal for $17.95 dollars (inclusive of tax) and quickly finished it in 15 minutes and went out of the restaurant. We realized we were short of cash and since there happened to be a chase bank and ATM within around 50 feet (please find the attached location layout then you will be able to see how close the two were), we went to the bank instead of getting into my car. To be frank, there were 3 people waiting in line in front of me so it indeed took us sometime to get the cash from the teller. But all the process was approximately within 10 minutes. When we came out of the bank and intended to get our car, something really astonishing me happened in front of my eyes- My car was gone.
When I quickly checked with the witness inside the restaurant, some patrons told me my car was towed by a truck. When I asked for clarification from the restaurant management, the middle aged man name "Inn" (I guess) who self-claimed himself to be the "General Manager" of the restaurant, first admitted it was him that assigned the tow truck. When I proclaimed I was a customer dining inside the restaurant 15 minutes ago, he answered in an unbelievably aggressive and arrogant manner, "you were. But you no longer were when you walked out of door of the restaurant". I said it was just ten minutes, I was drawing some cash from the next door chase bank. He said again then you were the bank customer, not ours. Everything was seemingly a clear set up for me.

I wish to listed some suspicious points for your kind consideration:

1) I totally disagree to the argument used by the so-called "General Manager" that "you are no longer my customer since you are out of the door". As this is going to destroy the reputation of the company when other customer heard this harsh and mean comments made in the public occasion;

2) I don't know the structure of the White Castle company, but definitely you will see how arrogant and inflated ego he was when he claimed himself to be "the General Manager" of the that small restaurant;

3) The tow truck was called in within just 10 minutes, which is very abnormally fast and "efficient"; it was felt like it was hiding somewhere not afar;

4) The tow truck didn't actually drive away after the tow, it was parking along the road side waiting for someone (may be waiting for me);

5) When the tow truck saw I was checking the towing sign inside the parking lot, he waved to me and asked me to come to him with my car being towed by the truck;

6) The tow truck then asked me to pay the tow fee and even offered a discount price for $125 and finally the deal was done with $100 dollars with no receipt.

I think I was totally set-up in this conspiracy or fraud. The General manager might be "cordially" working with the towing company and firmly monitoring the outgoing things outside the restaurant. When a customer walked out of the restaurant and didn't drive away immediately. The manager will call the tow truck hiding somewhere I don't know but for sure very much close to the restaurant. The drive will quickly come to scene and tow away the customer car then requests for blackmail money. My possible guess would be: the White Castle manager and the towing driver were on the same boat and earn this unjust wealth together by this ugly means.

Based on the above mentioned complaints made, I would therefore request:

1) Apology from the manger involved;
2) Towing fee refund;
3) mental damage compensation for $1;
4) request the White Castle to reconsider the appointment of the so-called "general manager" above

You may wish to check the CCTV if what I said was true and correct. I am awaiting the truthfulness and justice.

Dear Sir or Madam, if no timely response is expected from the White Caste Management, I reserve all essential rights to bring this issue to the senior management of White Castle company, as well as to defend my interest by taking legal action in due course.

Yours sincerely Wei Yu
[protected]
wei.[protected]@un.org