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CB Glasses and Lenses Cohen's Fashion Optical 545 5th Ave, New York, NY, 10017, US
Cohen's Fashion Optical company logo
Cohen's Fashion Optical
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Cohen's Fashion Optical company logo

Cohen's Fashion Optical

545 5th Ave, New York, NY, 10017, US
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9:07 pm EST
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Cohen's Fashion Optical - mislead about when glasses would be ready

I visited this store on Tuesday, 2/8/11 to have my prescription filled. I was told that the order could take up to 5 days so I told them I wanted to cancel. the manager promised that she would put a rush on the order so that I could have them on Friday, 2/11. On Friday, 2/11, I called to find out when I could pick the glasses up. the salesperson and manager told me that they weren't in yet. The manager promised to follow up and let me know the status. On Monday, 2/14, the sales person told me tha they still were not in and she could not tell me when I should expect them. I told her I wanted to cancel and I wanted a refund because I needed to order another pair of glasses. I asked to speak with the manager who was expected in after 3 p.m. called back after 3 p.m. the salesperson told me that they would only issue me a store credit the manager would not be in. I spoke with a man and again requested a refund. this group is most unresponsive. I do not want a store credit because I do not want to do business with Cohen's ever again.

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Josh S., Cohen's Brand Ambassador
New York, US
Feb 18, 2011 4:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Theresa,

Cohen’s Fashion Optical is committed to delivering the best possible customer experience and we’re sorry to hear that you had an issue at our store. We’d love the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at sharonv@cohens.bz or call [protected]. We look forward to hearing from you.

Regards,

Josh S.
Cohen’s Fashion Optical Brand Ambassador

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