CVS reviews and complaints 1
View all 3333 complaintsCVS - photos
In [protected] I always did my photos with kodak. Sent them out so I knew that the photos would be the way that they are sopposed to be. All photos were great, indoor, outdoor all were fine, until I had cvs develop my film. Come back in an hour I was told. Get my photos that were taking in the middle of the day, outside, photos of a rainbow at 4 oclock in the aftertoon, sun shining, plus all 35 other photos developed at this store were allvery very dark. I was told first that it was the roll of film, then I was told it was the desposable camera. The worker told me to have the photos enhanced and blown up to a 5 by 7. I give them the negatives from my purchase of 2 sets plus cd. Photos come, and im told I have to pay over 2hundred dollars for the photos. I said no, give me my negatives, I was told by the unruly worker that I cannot have them. Never had cvs do any more photos until march 2011. My sisters daughter got married. I took 178 photos of the wedding that was indoor-uotdoor area. Sent photos thru computer (Because in [protected] I was told that the photos didnt come out right because they was not digital) all photos were very very dark, I sat in the store for 2 hourswhile they tried to enhance them (With no charge like the last time). While I sat there a robbery was in progress and all the workers ran out the store after the suspect leaving me there waiting. Now comes the shift change. Blah blah blah with the 1st shift and the 2nd shift. Audry who was the second shift seemed very aggravated that she had to enhance my photos. Sent my photos to walgreens all the photos were just the same as they look on my computer. So I took photos that were done at cvs and walgreens, took them to show audry at cvs the difference from each store. Audry was paged to the photo shop, and I said remeber me I sat here for 2 hours while you tried to fix my photos. So now I show her the photos from walgreens and the photos from cvs, then I tell her I came to prove a point, I asked audry to show me the african american people in the photos from cvs (That audry had enhanced2 to 3 times) I put photos from walgreens and cvs next to each other and asked audry why is it that I can see the african americans in the photos from walgreens and not cvs. I went to the store to prove a point (As that is what I told audry) all she said is if I return the photos (Which I explained to audry while I sat there for 2 hours that the photos were for my sister who lives out of state) all audry said was I can return the photos for a refund and walked away. This store is located at forest ave. And decker ave.. I walk to the store. Whike walking to the store and talking to people who live on decker, I was told by 4 familys that everytime that they go to the cvs store located at this adress they always here people complaing (about the photos being developed) while they are on line to purchase there products. I was told by audry that the person who sent photos after myine were developed had no problem (Funny thats what I was told with the photos of the rainbow) as I sat there for 2 hours, audry said thats how the photos came thru the computer. As I sit there I can see my photos on the machine (Which look like the ones I sent) but yet the workers seemed to have a problem getting it right. Cvs needs to have someone come to the store and train the workers that do the photos. I showed photos (That was developed at cvs) to the workers at walgreens and all the workers wanted to know why the set from cvs was so dark and unclear.
The complaint has been investigated and resolved to the customer’s satisfaction.
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