Hilton Worldwide reviews and complaints 1
View all 69 complaintsHilton Worldwide - refund
We booked a trip to New York City through Expedia. As an 81 year old computer novice somehow I double booked including Hampton Inn.
Not where we will stay. Front desk manager Frank Cortese refuses to offer any relief for us. Probably he is following the RULES!. Most likely my own fault but we have saved for this trip for a long time and now if we have to pay for a room we won't use our trip is totally spoiled. He still has three weeks to rent the room and a little compassion would help us have a trip of our lifetime to New York City. Something we have dreamed about for some time. We may never have another chance considering our age. Bob Nelson
The complaint has been investigated and resolved to the customer’s satisfaction.
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They booked through Expedia. No Cancellation!
That is not right... I work at a hampton inn and they have a 24 hr cancellation policy. As long as you call to cancel within 24 hrs of arrival then they have to cancel the room. Go through the reservations line and tell them what is going on and they should be able to cancel it for you.
Have you tried to call Expedia? See, when you give your credit card to an online booking company, (or 3rd party booking) they automatically charge you for what you booked. Used to be, 3rd parties would not allow you to cancel or change reservations, but now, because so many people are using these sites, they are being a little more leinient. Once you book and pay, the site will send the reservation to the proper hotel with a one time use credit card that is loaded with room rate and taxes after the site takes away their booking fees. The only sites that don't have booking fees are the sites for the acutal hotel (go to the brandname.com) Try calling Expedia and they should in-turn call the hotel to see about canceling for you. I'm sorry if they don't cancel, see if you have anyfriends that would enjoy going on the trip as well and offer them the exta room! Good Luck!