Planet Fitness

I am getting charged even though I don't go to the gym. I went to canceled my membership and the lady at the desk didn't canceled my membership because I have to pay even if am not going to the gym. I couldn't get the membership canceled out. I am still getting charged for a membership I am not using. Due to covid19 I don't feel safe using the gym.
Since the pandemic I have not gone to the gym. Gym was closed and membership was froze. I didn't activate it therefore membership should be froze until is safe to go to the gym.

During overnight shift front desk is un attended most of the time. When attendant is present at desk, which is rare, she is slumped over in chair sleeping.
Permits anyone to walk in to gym without question.
Recently saw a group of 5 men enter gym, no one scanned a card. Girl was at front desk, looked over said nothing. Let's anyone walk in off the street. Numerous "un desirables" entering club resulting in lockers brocken into & robbed. An apparently homeless man is permitted to sleep in men's locker room overnight
There is frequently no employee on premises sometimes for more than 2 hours. Gym is located on 3rd floor of an urban shopping complex. 3 weeks ago while on my way to the gym I spotted front desk and cleaning attendant exiting 1st floor elevator & leaving complex together at approximatelly 2:30 AM. Went to gym & found no employees on premises. they did not return to the club for approximately 2 hours. Leaving the facility un-attended by any staff. This happens frequently during this shift.
Used hypodermic needles found in dressing room and bathroom of men's locker room. One was recently found in bathroom stall on top of the toilet paper dispenser. The source believed to be Arab speaking Mid-Eastern guy.
He was permitted use of gym without membership for many months. During this time several members were regularly finding used needles in men's locker room.
Appears to now have gotten a membership and returned.
When he re-appeared, the used needles re-appeared.
Believe he is shooting up steroids based on his behavior.
Very aggressive and confrontal. If someone goes to use a dumbbell or machine, he stops what he is doing, runs over to them saying "I'm using that". Get's in your face making a fist says "Don't [censored] with me motherfucker…I [censored] you up.
I run this place, I run this [censored]ing place"
He tosses garbage such as empty water bottles on floor,
Does not drop weights, he THROWS them on floor, dumbbell racks against wall. Silver wavy wall panels have damage from him throwing weights & dumbells against wall. One morning someone had left a spray bottle on bench, he picked up & threw against wall, cap popped off, fluid splattered. Cleaning attendant was in vicinity, saw this, laughed shook his head & walked away. Several members has spoken to front desk staff and told that nothing can be done because he is the manager's boyfriend.
Facility is filthy, Gym area is a mess, very hard to find dumbells
Soap dispensers only filled once every 3 months, usually left empty for 2 months at a time. Drains are clogged in showers.
People permitted permanent use of lockers. Some have been on for over one year. One person has had 3 large lockers for almost 2 years. 2 notices were posted (April & May re: locks clipped) Locks were never clipped.
On a recent Saturday morning upon opening counted more than 40 lockers w/overnight locks.
Have attempted speaking to management about all these issues. Have gone back during the day on weekdays & always told manager is not in. Every time we call, told manager is not available. When asked the manager's name, staff says they are not permitted to give out manager's name.
Several members have contacted Planet Fitness Corporate Office in NH but nothing has changed.
The conditions of this facility are disgraceful and Planet Fitness should be held accountable.