Sirius XM Radio

On June 18 of this year (2013), I installed a XM Sirius radio in my semi truck for listening pleasure while on the road. After installation, I was directed to call customer service toll free to connect to radio service. I called and spoke with customer service and the plan was set up. The terms for payment were two(2) installment payments of $110.00, one would come out at end of the phone call and the second would come on [protected], a month later. This would pay me up for one year. After service was verified activated, I went into the house and pulled up my bank account on the computer only to discover that they had taken the entire $205.01 out at one time which I did not authorize. Immediately, I got on the phone to customer service and strongly addressed the issue. I was told by Sirius customer service that the funds would be reimbursed, that it was a mistake. They also informed me that they would need to take out another $77.00 to keep the service active. That means that they would have a combined total of $282.01 of my money in there possession. When I asked how long it would take to get the original money refunded, they informed me of a week to ten days. I reputed this as "UNACCEPTABLE" asked for a manager. I was put on hold and the phone went dead. I called them back and asked for a manager again. At this time a gentleman came on the phone talking to my wife who had my cellphone on speaker. He was trying to talk over her and I. Eventually, I got him to tell me that instead of a week to ten days, it would only take three to five days. He also said that the service would be disconnected until all the money got back were it was originally, and then we could start over with the activation. The trust was broken when they took money out of my account that they were not authorized to take. It was broken again when they attempted to get another $77.00 out of me before my money was refunded. They then mislead me regarding the time it would take to get my money back to me. I paid $134.00 plus tax for this radio system. I do not trust that they will refund my money like they said they would. My wife went to the bank to get paperwork to cancel the transaction. This transaction for the $205.01 has been pending in my account since the 18th of June. On the 21st of June the transaction did not appear on my account as pending, so, I assumed that it had been cancelled and everything was going to work itself out. It is now the 22nd of June (Saturday morning), the banks are closed for handling this type of problem. Guess what, the $205.01 came back in and processed after midnight on the 21st. They got there $205.01 anyway. The supervisor which gave me all of these great promises goes by MIKE ID#283MP. They know that I have purchased the radio and will probably not throw it away. I guess they can just treat the consumer anyway that they like. They basically frauded of my money. By the way, I still do not have any radio XM service, but they sure got my money.

Anything that you can do would be appreciated. Thank You, Randy Mills

I have been a Sirius subscriber since everyone thought it would be a failure. I clearly remember hearing DJs touting "We have hit the 600, 000 subscriber mark" to give you an idea of how long I have maintained their service. I loved it and everything was fine about the service.

I was laid off from my job in August 2008, and because of this, I wanted to switch to monthly billing as opposed to annual subscriptions. There were a couple of reasons such as the merger, my radio is old, and I have no income to pay for an entire year of Sirius. Truth be told, I'm basically broke because of losing my job. I called Sirius to change my billing (i was due for renewal in early September) and requested the changes. After being treated like some kind of loser for "downgrading" my subscription, I thought everything would be fine.

2 days later, I check my bank account online, and there it is: $163.36 charge from Sirius. I immediately called and told them they had made a mistake. I requested a refund of the annual charges. I was told it would take place immediately.

2 days later, still no refund from Sirius, so I call them back, now demanding bank overdraft fees they had caused, as well as $8.00/day charge that my bank charges me on overdrawn accounts. I was told at this point that there was a problem with the credit card I had given them (my bank debit card) and they couldn't process my refund (this makes no sense because they had just CHARGED this card). I did give them a different card to process the refund to. I was then told that it would take 7-10 days to process. I told them this is unacceptable, considering they had overdrafted my account, I was being charged daily for this, and 7-10 more days is 56-80 more dollars! I asked to be put through to a supervisor, who I had asked to RUSH this refund due to the situation. After waiting on hold for at least 30 minutes, as soon as this supervisor came back on the line I was disconnected. I immediately called back and asked to be reconnected with that supervisor. I was told that they could not do that but to be assured the refund was processed.

7 days later, I still have no refund. I call them back, fuming this time. I am given 1 month free surbscription. I am transferred all over the place, I am told by 3 different people a fax number to fax my bank statements showing the overdraft fees as well as the original charge and refund. Since there was not many other charges except overdraft fees, continuous overdraft fees, and the sirius charge, I blacked out what was left and faxed it to them. By now the fees from my bank are totalling $124.00. Later that day I recieved my refund for the programming.

7 days after getting my refund, I call to inquire of the status of my fax and when I would be recieveing the money owed to me because of Sirius' billing error. I am now told that they will not pay these charges due to "terms and conditions" which they probably didn't even have when I signed up. I spent most of Monday this week on the phone with sirius, waiting on hold (one time longer than 1 hour for a supervisor), and many times on holder for shorter times before hanging up. It definitley seems that they have BLACKLISTED me in their customer service department and will not attend to me any longer.

I have sent a demand letter for restitution for the bank fees, the cost of sending 2 certified signature required letters, and I have given them until Halloween to do this. I sent it to the billing dept. as well as James E. Meyer, President of Operations. I am going to file a complaint at my local courthouse, but not before filing actions in small claims court, this time for the bank fees, certified mail costs, cell phone minutes on hold, mileage/gas for going to my courthouse, court costs, and whatever else comes up by then. I will let everyone know how it turns out, but i think we all know what will happen.