Honda Motor

On 3/29/11 I purchased a 2008 Honda Accord from Morehead Honda in Newburgh, NY. The sales person that I worked with that day was Bill Enright. At the time of purchase I was shown a CarFax that did not list the fact that the car had been in two accidents, one in 2008 and one in 2010. At no time did anyone working for Morehead Honda make me aware that the car had been in two accidents.

On 5/6/2013 I returned to Morehead Honda to trade my car in and was given an extremely low trade in value for the car. The car is in good condition with low mileage. I took the car to another Honda dealership and was given a CarFax that stated that the car had been hit twice.

I just left Morehead Honda about an hour ago and lets just say it was a bad experience. I spoke with the sales manager Mark. Mark proceed to pull my purchase file from 2011 and show me forms that stated that the car had been in two accidents. I had never seen these paper before. At no time during the purchase in 2011 was notified that the car had been in an accident.

On May 14, 2013 I received a phone call from Morehead Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson was very apologetic about Morehead Honda's misleading me during the purchase of my car on March 29, 2011. He made sure to let me know that Bill Enright, the person who sold me the car, was no longer employed by Morehead Honda. He assured me that Morehead Honda did not normally engage in such shady business practices and the he wanted to help rectify the situation.

Mr. Abramson asked me what I wanted him to do. Honestly, I did not have any idea what he could do. I purchased the car two years ago and have almost paid it off. I should be done with my payments by the end of this year, so there is nothing he can really do to help. But being a car salesman he insisted on offering me another car. When he brought up the idea of purchasing another car from Morehead Honda I became a little agitated. I could not understand how he could think that I would ever do business with Morehead Honda again. My agitation must have led him to believe that I never had any intentions of purchasing a vehicle and maybe up to something funny. He made the statement, "It doesn't sound like you ever intended to by a car", which further agitated me.

I did not wake up on May 6, 2013 with the intentions of buying a car. The thought hadn't enter my mind until I checked my mail and found a letter from Mr. Abramson. In the letter he offered to payoff the rest of my car for a new car or give me the trade-in amount in cash. The seventh paragraph of letter stated, "Our intent, Elicia, is to make a sincere, direct appeal, to offer you premium trade-in value or outright purchase dollars for your vehicle." The offer sounded to go to be true but I went for it. I had hoped that they would give me the, "outright purchase dollars." (give me the trade-in value in cash).That did not happen.

As expected the letter turned out to be a boldface lie. When I went to the dealership no one ever offered to pay-off my car in cash, all they did was try to get me to buy something less than what I already have. The saleswoman, Krystine Krantz, made it perfectly clear that there was no way I would be offered any car other than the LX, the base model.

It would make no sense for me to go from an EX-L V6, that only lacked navigation, to a base model LX, which has nothing in it comparable to my present vehicle. It doesn't have leather seating, power seats, xm-radio, fog lights, sunroof, a V6 engine, multi-disc cd player, heated seats or dual zone temperature control. She tried to overcome the 2013 LX's lack of premium features by highlighting the fact that it had a back-up camera.

My experience with Morehead Honda, beginning in 2011, has been an exceedingly bad one. Not only was I sold a car that had been in two accidents without my knowledge but I was sent a misleading letter and then it was insinuated that my outrage was for less than honest reasons.

My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting.

There was more Morehead Honda madness that transpired today. I received another phone call from Morehead Honda. This time it was from a sales manager by the name of Freddie Dunning. Mr. Dunning proceed to apologize and offer to do something about getting me a better trade-in offer for my car. I angrily explained to him that I did not want to do any further business with Morehead Honda. He responded by asking me if I would be happy if I was given cash for my trade-in. I told him that would be fine but then he did what any good salesman would do, he tried to give several reasons why it would be better to trade in my car at Morehead Honda. He talked about how I would have to search for financing, how hard it would be to find the right car and the trouble I might have getting around to do these things without a car. I understand that he and all the other Morehead Honda employees are just trying to do what they are paid to do. However, they have harassed and harangued me into a state of seething rage.

When I walked into the dealership on 5/7/2013 to speak to Mark Nesh, I made it clear that I was only there to let someone at Morehead Honda know that I was aware of how badly they mislead me. I also made sure to advise him that I would be sharing my story via social media. I did this because it would be unfair of me to post things about my experience at Morehead Honda without letting them know why. I would have been happy with just sharing my experience with as many people as possible but the representative of Morehead Honda refused to stop harassing me with their phone calls, never letting me have a moment to get over my recent revelation. I did not start thinking about money until I received the fifth annoying phone call that promised to rectify the situation. Nothing that they were willing to offer would have made me feel less violated but then I reread the noticed that I received that offered cash for my trade-in.

What is really twisting my conscious, more than being taken, is the fact that the almost $9, 000 cash that I gave them, upfront for this car, was part of the money I received from my mother’s death benefit. When I bought the car I was keeping a promise to my mother. She knew that I wanted a new car and she made me promise her that after she died I would buy a car that made me happy. I was as happy as pig in slop when I drove off the lot with that car because I had finally bought the car that I wanted. It wasn't the care that I could afford or what was available at the time but it was the car I wanted. I kept myself serving promise to my deceased mother.

At this point the only thing that Morehead Honda can do for me is refund every dime that I have spent paying for this car. I want my entire down payment back and I want the money that I spent, not excluding the interest, on my car loan. That is what I want from Morehead Honda.

I said all that just to justify saying this Morehead Honda is not a dealership that I would recommend to anyone. I was sold a damaged car, at an inflated price, without my knowledge. My suggestion to anyone that is thinking about doing business with them is to go someplace else.