Cohen's Fashion Optical

Cohen's Optical has to be the worst experience ever - Hylan Blvd - There are no words to ever describe the staff and their behavior.

The manager Steve appears to be professional and will patronize you to no end to make you think he is sincere but at the end of the day he is just as horrific as his staff. I made an appointment on 2/22/15 and they recommended me to go with progressive lenses so I did so. I went back the following week to pick up the glasses and the old man river said "I don't have the case and I'm not following off a ladder for you". I called the next day to advise them the prescription appears to be incorrect. I go in the following Saturday to find out that they gave me the wrong prescription and told me I needed a second pair of glasses, with a new prescription, just for reading. I was so upset at that point I just agreed and had to pay out of pocket. My expense was $500 for the first pair and I had to leave a $90 deposit for the second. This gets better: I went back the following Saturday 3/8/15 to speak with the manager, Steve. I explained that I didn't understand why I needed a 2nd pair of glasses, that just defeats the purpose of progressive lenses! He agreed and then had me re-take the eye exam which showed that my distance is actually a lot worse than the prescription! He then agreed to refund me the $90 for the second pair of glasses (WHICH HE NEVER DID) and said he will fix my progressive lenses. I called the following Saturday, 3/15/15 and asked if the glasses were ready and a "saleswoman" (the devil) states "No they are not ready, you where just here on Saturday and we didn't send them out until Monday". Out this point I am outraged, I asked to speak with Steve and yet again he wasn't available. I got off the phone and I was literally devastated. On Monday I called my insurance to tell them what happened, needless to say, they didn't have a claim on file. Now to add insult to injury, I found out they overcharged me for the Progressive lenses and I have been robbed without a gun. I then called the store with my insurance company on the line, and the old man river hung up me... I went in on Saturday 3/29/15 to go get my glasses to find out that the lenses still were wrong! I then again asked for Steve to find out that he again, wasn't available... Saleswoman (the devil) rudely stated "he's off and he's entitled to vacation".. I asked her multiple times to get him on the phone so she finally did, with an attitude. Steve didn't pick up (surprise there!) Since they overcharged me for the frames and lenses and I received no help, I called my credit card company and explained to them what happened and now they are handling the dispute between Cohen and myself. I am going to get my money back. DO NOT EVER USE THEM THEY ARE THIEVES THEY MAKE CRIMINALS LOOK LIKE SAINTS. Oh one more thing, the case that came with my $500 glasses was broken! STAY AWAY!