Aspen Dental reviews and complaints 1
View all 1638 complaintsAspen Dental - Consumer fraud/malpractice
I went to Aspen dental because I had broken a tooth. They told me I needed to have the tooth pulled and because the tooth was in the front of my mouth thatI would need a partial. The total charges were to be $1448.0 because I didnt have dental insurance at the time so I paid $724 in cash and they got me credit through genesis credit for the remaining $724. So I paid the full amount in advance. I also have high anxiety when it comes to getting dental work done so they prescribed me two mild anti-anxiety pills, one to take before my appt. and then one to take when I arrived. Well, when I got there, they asked if I took the first, I said yes and they asked if I thought I needed to take the 2nd one and I said yes but hey took it and never gave it to me which was weird. Then they proceeded to pull my tooth which took forever with the dentist pulling and jerking on my tooth. I've had teeth pulled before but never an ordeal like that. When I had my first appt. They told me not to worry that I wouldnt have to walk around with a missing tooth but after they pulled my tooth they told me it would be at least 30 days until I got my partial! I was mortified. So when I went back (my tooth was pulled on 5/14/13) on 6/17/13 they told me they were only taking an impression which they had already done in may. I was completely livid about this. And they just acted like it was no big deal. So when I finally go back for my actual partial on JULY THIRD it didnt fit right. Theybtold.me it was probably just thatbI wasn't used to having a partial in my mouth and said I should wear it for a while and try to get used to it and come back to have it adjusted if necessary but every time I called to make an appointment to have it adjusted they gave me the run around. I felt completely taken advantage of. I tried on several occasions to get the situation resolved and when they wouldnt do what they promised I tried to fight Genesis credit and argue the charges thatvI paid IN ADVANCE. They wouldn't do anything for me so I stopped paying the bill and now I'm literally being sued over the remaining balance . But I never received the services that paid for. And I just went there recently to get my records for my case against genesis credit and THEY LIED and said they pulled three teeth which they absolutely DID NOT but they charged me for three. Not only all of that but that I'll fitting partial ended up damaging several of my teeth and I just had $3000 worth of dental work done to fix it. I and so disgusted by these people and their fraudulent practices.
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