Fifth Third Bank / 53.com

I got contacted by the scam company called Elastum_Simplex; phishing company of Simplex Exchange. Payed 500 USD, then I cancelled it day after realizing that something is suspicious. They called me the next day said I won 40000 in their sweepstakes. They showed that they put the money in but it was fake and they cleaned me out and ran up credit card to limit that was attached to online banking. They took control over my computer through Window control. They first took control of computer to scan and fix issues because they charged my credit card to do so automatically. I called to cancel that I didn't order this, however it was to late. I discovered it when I went to ATM 1st of April to get money out. I called Fifth Third they told me to call their fraud department which I did. Filed police report as well as FBI and attorney General. Fifth 3rd has been rejecting me ever since acting like I sold my own money my life's savings I said REALLY. This April 1st it will be 2 years. I was scammed for $42,800.00 from my life savings, they took $3,132.00 from checking's and $10,000.00 from credit credit card - Sefird bank - Master. T. Penalties total from the fifth third bank are more than $11,000, which I refuse to pay, they were sent to collections with Midland Credit, affecting my credit rating. Now that I'm a victim of a scam, the bank is charging me 11,000.00 (credit card penalty) which is total of $67,252.67 that I lost so far. They closed my all three accounts ''due to activity in question being outside of Fifth Third Bank's risk tolerance'' what a nonsense, they just refuse to admit that their security system failed, nobody called me nobody asked me anything, they didn't stop nor freeze the transactions. Elizabeth Warren wrote in her report about fraud: ''Banks are not repaying customers who contest “unauthorized” Zelle payments – potentially violating federal law and CFPB rules. Zelle claims to have a “zero liability policy” for cases in which a bad actor gains access to a consumer’s Zelle account and uses it to make unauthorized payments, and the Electronic Fund Transfer Act (EFTA) and the Consumer Financial Protection Bureau’s (CFPB) “Regulation E” require that the banks repay customers when funds are illegally taken out of their account without authorization. But the data provided by the banks revealed that they reimbursed consumers for only 47% of the dollar amount of cases in which customers reported unauthorized payments on Zelle in 2021 and the first half of 2022.''. ''Any entity defined as a financial institution under Regulation E has error resolution obligations in the event that a consumer notifies the financial institution of an error, with limited exceptions. The Bureau found that a financial institution did not conduct a reasonable investigation when it summarily denied error disputes if consumers had prior transactions with the same merchant, and the financial institution did not consider other relevant information such as the consumer’s assertion that the EFT was unauthorized or for an incorrect amount. 2019-BCFP-0001. If the error is an unauthorized EFT, certain consumer liability limits apply. 12 CFR 1005.6.'' I'm sorry to say this, but, be careful not the use Fifth Third bank ever! I had the worst experience in my life and I regret ever doing business with them. There is no sense for moral no legal obligations from this company.

Sincerely,

Clayton E Kovacs

5/3 Bank filed to properly apply my June 2021 mortgage payment to my account and reported my account as being 30 days past due. Despite serval attempts to have the matter corrected over the phone, and getting a letter stating that they would fix it, they have NOT yet reported the payment accurately.

They have done this sort of thing repeatedly, during the life of the loan and I suspect have done this to other Black and Latino customers. Undermining our ability to have real financial free and upward mobility by diminishing our credit worthiness. If so, this is a pattern of behavior that must STOP.

End of August-beginning of Sept. 2020 I applied for a Mortgage Refinance of my home along with an Installment loan, both were to be combined as one for a new refinance with a lessor interest rate. After completing my paper work of this loan application I was told for it to be submitted I would need to pay an Application Fee of $395.00, which I sent in to start the process. Not sure of the correct Money figure for both of these loans to close, I believe it to be around $118, 000. I agreed to this when filing the application and my loan processor Rebecca Lefebre knew that I was combining both loans into ONE. I was also told several days and weeks into the process that it may take longer for this application due to Covid 19. Not knowing it would take over 4 months and for it NOT to be Right. They were only issuing a new payoff of my house and it didn't include the installment loan which I originally applied for both. I called Rebecca Dec 3rd, telling her about it and she said she would find out what happened. This is where some more of the 5/3 mortgage employees came into play. I heard from an Eric Ziegler, he said that he would look into it, this is when I 1st heard from a Daniel Flick, and Jeff Edwards. Stephanie Coffey was the only representative who kept in contact. I was always submitting information to help with the process but no one ever gave me a positive response as to where my loan status was or when I would be closing with both mortgages. 12-12 I shared that since I had not heard any promising information for my loan application, and as to why it was never submitted correctly to begin with, I was cancelling my application.

Once again my initial application was to combine both house and installment loan to refinance for a cheaper interest rate. I tried calling, e-mailing Jeff Edwards about the status of my application refund, which I asked for due to improper submission of my application, never hearing back from him. I was told the latter part of December that my request had been submitted to complaint dept (this info came from Customer Service who spoke with Jeff) and that I should hear something within a couple of days-Nothing.

I then received an e-mail from 5/3 about doing business with them and ask that I fill out a survey form. This is when I came in touch with Dave Hall who apparently works with Customer Service. [protected]) He took all my information and said he would check into it for me. After several days I heard from him on 1-29th I believe, telling me that they were denying my request to return my application fee. I think they believed that I cancelled because it may have taken so long, but they know this was not the Reason.
I am terribly disappointed in 5/3rds business protocol with how they handled my application and will never do business with them again. On January 12, 2021 I've applied with a Mortgage Broker for a new loan, was accepted and will be closing not in 4 MONTHS but in 1 month.

Names of people who I had contact with Rebecca Lefebre, Stephanie Coffey, Daniel Flick, Eric Ziegler, Jeff Edwards. There should be e-mails that I sent to all of these 5/3 Employees.

We applied for a loan on 3/19/2020 and finally in 7/10/2020 was advised we a been approved and the closing would be on 7/29/2020 then on 7/27/2020 at 3:19pm less than 48 hours till closing stating we have been denied due to expired and changed guidelines. I reached out thru email immediately and have gotten no response. I also called immediately and spoke to Kelly who said it would take 48 hours to get a call from a supervisor I still have not heard from anyone 7/30/2020. I also asked her when the guidelines changed she didn't know. The loan specialist name was Doenice Benton the supervisor I had dealt with was Merrick Marriott I have also reached out to both of them nothing. The denial email came from Autumn Moore who again I have reached out to as well. Still waiting.

I just received a letter from Fifth Third today telling me that there is a hold for 9 days on my Fifth Third HELOC, as I just paid the outstanding balance down to zero from my Fifth Third business account to my Fifth Third HELOC account. And, I did this in person, at a branch office. Correct me if I am wrong, but this payment transfer was made from an available, verified balance in a Fifth Third checking account to another Fifth Third HELOC account-- both in my name. It's completely an in-house transaction, and Fifth Third writes to me that for "payment verification reasons" the credit on the HELOC will not be available for 9 days. How incompetent does a bank have to be to take 9 days to clear moving money from its right hand to its left hand. If I were to have gone in and asked for the money to be wired OUT-- they would gladly do that instantaneously (for a $30 fee, of course).
Customer service manager (Willoughby Sexton [sp?]) tells me that this is not crazy, but written in the contract. It's policy. I received absolutely no empathy from Willoughby-- just by the book, take it or leave it.

I'd like for Fifth Third to be taken to task for such a crazy policy. I don't understand how they can do this-- especially to longtime, 22 year customers (and 6 years business customer).

I wish I had contact information for P. Brian Moore, VP at Fifth Third, as I'd like to tell him personally how upset this makes me, and how I will begin shopping for a new bank tomorrow.

I contacted them in regards to a fee on my sons minor student account for excessive transfers of funds. I explained that this was what was suggested we use when he went to college plus they add 3 other accounts for him. The lady stated she couldn't assist in the reversal of charges so I asked for a supervisor. His name was John Weiss (spelling?) he was rude, non sympathetic and stated no one but him could help and he wasn't reversing the charges and not willing to look into it for me. I then contacted my local branch explained the same story and how we went into a office an spoke with someone specifically about the transferring of funds and was directed to use these accounts. They were very professional told me what options he should use in the future about a different account he should of opened and she reversed the charges - it was only a few bucks. Well I went ahead and called back the customer service department because I wanted to get the correct spelling of Johns last name because I was going to file a complaint on how I was treated. They accidentally sent me to another John - a John Berger who was just as rude if not more rude than the other John. He pretty much said well I am not sure how to spell the other John last name, no I cant get it for you. Just go with what you got and laughed at me several times. At this point it isn't even about the few dollars it is about how these people are treating other my whole family banks there.. I constantly praise the services at Fifth Third bank I love our branch people they are always helpful and nice. But these people in Cincinnati customer service center are being led my very unprofessional individuals who need to remember we are their customers - without us they would not have a job. This is why everyone is fleeing to credit unions. There is more compassion and respectfulness in a smaller unit. I understand that people need to do their job and I respect that. But these two men were so out of line I couldn't believe it. I will not stop here - I will make sure I send complaints to all VP's State wide. These 2 gentlemen I hope will learn a lesson and maybe receive a low mark on there performance review. thank you!

5/3 Bank sucks! They are constantly raping people's bank accounts. If the money is deposited and they decide you have overdrawn--even though it is there, they will take your money. They just do not care about the customer. Run from this company. I will be your worst customer service night mare. I tell everyone I talk to (and I work with a lot of clients in Cincinnati) never to bank at 5/3 and to withdraw there money and find accounts elsewhere. Run! I suggest everyone pull their accounts out of this "business" if you want to call them one. You suck!

I recently relocated to Penn from Cincinnati, OH. I forgot to close my checking/debit card account in person at site branch before leaving. In Oct 2007, I made a full payoff of credit card for $87.89 (that was stated as card balance). I also updated all contact information to new address and phone number. In January I recieved a letter indicating that my credit card balance has been due for 60 days and that they had reported to credit bureau. It turns out that the credit balance i paid in full on hte internet was the balance from LAST statement and did not reflect a late payment charge to my account made a week prior. So when I paid the 87.89 i really owed 87.89 + 19.00 dollars but the website wont tell you that until next statement. My attempt to update my contact information apparently failed. My old number area code (859) had been changed to area code (717) but nothing else was changed. When I asked customer service when was this information changed, "we do not have that information". So no ability to explain how my contact info had been partially updated. The reason this is a big deal is because, i was told, had they had the proper contact information they would have contacted my right away about the matter. This is one of the worst banks I have ever! seen in operation. If you are in Ohio/PA area, please check into this bank before signing anything. PNC bank is much much better to deal with.

As an excellent Fifth Third customer, with no late payments, excellent credit history and score, I'm now faced with some of the scenarios that I read about here. My payments are due the 5th of each month. I make (send) my payment in on the 19th of the previous month. I sent a payment on Jan 19th for my Feb 5th bill.

On Feb 4th, my online checking showed it had never cleared and I called Fifth Third. Their customer rep, though sympathetic, said it was lost in the mail and to stop payment of that payment and send another as I had a 10 day grace period. I suggested stopping the payment and I'd do an electronic check with him over the phone. His reply was that I could not do so until the payment was actually late. So I stopped the check, was charged $29 by my bank to do so and mailed another payment.

Checking my online account on Feb 12 (two days before my grace period was up) I saw my second attempt at payment had not been posted to my account. Again I call and was told to wait another day as they had not received it but the first payment did arrive on the 4th after my first call (what a coincidence) but of course they couldn't post it as it was stopped by my bank. I wait till today, called Fifth Turd and still they have not received it and of course use the excuse of the postal service. I asked for a supervisor (an unsympathetic and unfeeling person) who again blames the postal service and says if it does not arrive until after the 14th that I will be assessed a late fee.

From here on out I will be sending the checks with a receiver confirmation and catch them at their little game but in the meantime I'm at their mercy and being held hostage. I'll keep you all posted and any comments will be appreciated.

Fifth third can't even handle basic math. They made a mistake with a deposit (put it in someone else's account)then charged me hundreds in fees for the privilege of taking my money. After confronting them with proof(deposit slip, original check stamped "Fifth Third for deposit only") they finally admitted their mistake and put my money back in my account(unfortunately my account was charged so many overdraft fees that almost all of it was taken.) This is their mistake, they admitted it, I have proof. Now my home has a lien on it due from some group of criminals that Fifth Third uses to collect from people they have screwed. This institution should be closed and the leaders imprisoned with rapists and murderers. We need a Gitmo for white collar crime.