Ashley HomeStore reviews and complaints 1
View all 787 complaintsAshley HomeStore - horrible customer service
I placed an order with Ashley furniture and got a call to set up a partial delivery. They delivered a desk and bookshelf however, both items were damaged and missing hardware.
The delivery crew also damaged my home while delivering the wrong color sectional and ottoman. I refused the sectional and ottoman and while attempting to call the store about the broken desk and bookshelf, they had another person in my home sign for the delivery. They were not aware of what I was doing, since this sales contract was my purchase, and all decisions are to be made by me. By the time I realized what was happening, the delivery crew was leaving.
Once they left, I went immediately to the store and wanted to return the broken items and my request was refused. I was told that I could not cancel because someone had signed and accepted the order. They said that hardware will be sent to me to fix the desk and bookshelf myself. I never received the hardware and the items were under warranty so I shouldn't have to repair anything myself. I asked if I could just return the items and get a refund and was told that this was not possible.
I looked online at their website and noticed I was also being severely overcharged for the items. I asked for a price match and again was told no. At this time I cancelled the remaining items of my order as I had only received a partial order and got to work contacting the corporate office.
After much escalation, I finally get a call that they will be coming to pick up the broken items and refund me. It should not take customers going to corporate and above to get their money back on damaged items.
Desired outcome: full refund
Latest Ashley HomeStore Reviews
Go elsewhere! Never buy from Ashley Furniture - Purchased in Edwardsville, IL Bait and switch scam on furniture Uggg. Old river houses... Purchased furniture - chair, love seat and sofaGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!