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CB Hotels and Accommodations Days Inn 7233 Engle Rd, Cleveland, OH, 44130, US
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Days Inn
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Days Inn

7233 Engle Rd, Cleveland, OH, 44130, US
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1:20 pm EST

Days Inn - Poor customer service and the manager is very unprofessional

I Have been staying at your hotel for the last two months With my children we are between apartments I didn't expect to stay this long and has happened there's one staff member that is amazing and that is the leawith my children we are between apartments I didn't expect to stay this long it has happened there's one staff member that is amazing and that is Elisse The rest of your staff and this does not include the housekeepers are very rude and disrespectful but that is not the reason I am complaining today your manager Cory is very disrespectful very unprofessional and downgrading your customers our bathroom is flooding from the tub and it is leaking underneath the wall into the carpet by the bed where my daughters clothes were so they got all wet The floor in the carpet I should say he still sopping wet and when I went into the office lobby to let him know if we could be moved and he said no and I thought well this is very unprofessional and not only that it's a health violation I'm sure that people would not want me to call the health department into this place So my boyfriend was in the office and Cory was swearing at himBut the biggest The the biggest problem was when we were not here last night our nephew Ashlee came to the lobby and Cory gave him a key not knowing who he was and we been here for almost 2 months he knows who's in his room nobody except for my kids and my boyfriend We could a got robbed if it was just a perfect stranger he would he didn't know my kids could've been in here by themselves and he would've walked in anything could happen and I'm livid over it I feel that something needs to be done about this and I feel I need to be compensated immediately so I don't know how you guys work your complaints out but my phone number is [protected] my name is Michelle Palkovic and I expect a call from you guys immediately

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