Aspen Dental

WORST EXPERIENCE I HAVE EVER HAD! And I'm not EVEN going to get into my wife's experience with Aspen!

We saved up to buy the Invisalign's for us both. I wish I could attach my call log here. But NO communication or follow up at all from Aspen Office. I had to make 16 Calls out to the Delaware location myself to follow thru on the stages & process. 2 Missed calls from Aspen, which I called back that same day on both. Only 2 incoming calls from Aspen thru this whole experience. I even had to stop by into the store front twice get someone to reply to me. Which I got "We'll follow up. Doctors with a patience!"

Several attempts to follow up on my next sets of retainers. Go into the store & they couldn't find them for 10 mins.? Another time they had to call & see where they were. Just so much turnover & new people in that store Lost! NO follow up or follow thru with me. I'm always reaching out to Aspen to find out what's going on with my next step of the procedure.

NOW the WORST PART of the Experience!

They did my Final Scan for the permanent retainers. Waited to hear from. Nothing? Made calls. "Let me check into that & get back with you. The doctor is with a patience!" Nothing? More calls to follow up. "Oh, they lost the scan & we need to redo your final scan. Can you come back in again?" Seriously! Back in for another scan. Which once I got there, something was said about it was still in the system, which I saw on the screen & just was never sent/approved over?!? Final Retainers sent out a second time. Again waited & waited. NO calls. I'm calling Aspen again to follow up on my stuff with you. Again "Let me get back with you..."

Note that there was several months between these stages of the process! Finally got a call they were in. Went to store to pick up. They handed me my final retainers to try on. Felt OK but seemed little bigger in size. I just figured it was the Final Retainers & for durability. They handed me the box it came in & out they sent me! See ya! To only get home to look closer & see they have done a bait & switch on me. I PAID for Invisalign's & they sent me out the door with your name brand box & retainers MOTTO? We PAID for Invisibles NOT Mottos Retainers!

Was also told we were to get 4 final sets of retainers thru Invisalign. Wife ONLY got 1. ONE final set of retainers. Not even a back-up set? I did get 4 pairs...BUT of the MOTTOS!

Something needs to be done here!

WORST EXPERIENCE I HAVE EVER HAD! And I'm not EVEN going to get into my wife's experience with Aspen!

We saved up to buy the Invisalign's for us both. I wish I could attach my call log here. But NO communication or follow up at all from Aspen Office. I had to make 16 Calls out to the Delaware location myself to follow thru on the stages & process. 2 Missed calls from Aspen, which I called back that same day on both. Only 2 incoming calls from Aspen thru this whole experience. I even had to stop by into the store front twice get someone to reply to me. Which I got "We'll follow up. Doctors with a patience!"

Several attempts to follow up on my next sets of retainers. Go into the store & they couldn't find them for 10 mins.? Another time they had to call & see where they were. Just so much turnover & new people in that store Lost! NO follow up or follow thru with me. I'm always reaching out to Aspen to find out what's going on with my next step of the procedure.

NOW the WORST PART of the Experience!

They did my Final Scan for the permanent retainers. Waited to hear from. Nothing? Made calls. "Let me check into that & get back with you. The doctor is with a patience!" Nothing? More calls to follow up. "Oh, they lost the scan & we need to redo your final scan. Can you come back in again?" Seriously! Back in for another scan. Which once I got there, something was said about it was still in the system, which I saw on the screen & just was never sent/approved over?!? Final Retainers sent out a second time. Again waited & waited. NO calls. I'm calling Aspen again to follow up on my stuff with you. Again "Let me get back with you..."

Note that there was several months between these stages of the process! Finally got a call they were in. Went to store to pick up. They handed me my final retainers to try on. Felt OK but seemed little bigger in size. I just figured it was the Final Retainers & for durability. They handed me the box it came in & out they sent me! See ya! To only get home to look closer & see they have done a bait & switch on me. I PAID for Invisalign's & they sent me out the door with your name brand box & retainers MOTTO? We PAID for Invisibles NOT Mottos Retainers!

Was also told we were to get 4 final sets of retainers thru Invisalign. Wife ONLY got 1. ONE final set of retainers. Not even a back-up set? I did get 4 pairs... BUT of the MOTTOS!

Something needs to be done here!

REFUNDED our MONEY! My Wife ONLY got 1 FINAL pair of Retainers? We PAID for the four final pairs! No back up pairs for possible lost, damaged or worn-down set to replace her ONLY pair. Again, we PAID for Invisalign's & you Bait-N-Switched me to your MOTTO's cause of no follow up or follow thru on getting these to me. Not counting all the time, I wasted on the 16 calls & stopping in twice at store front to get answers!