Mr. Tire

Hello, this is Amy Pajcic (my account was previously under my husband's name, Seth Harnett). I would like to file a complaint against the Mr. Tire store in North Ridgeville, OH. I took my 2012 Honda Civic in for an oil change and a 100k mile check/belt change on 7-29-19, at which time it was recommended to change the spark plugs as well. I generally change my own oil, but the screws on my motor plate were stripped and it needed the new belt anyway, so I decided to take it in. When I got my car back, the engine hesitated and felt like it was trying to stall out. I took my car back to them a couple of days later, and Ben, the manager, told me there was nothing wrong and that my car probably just had more power than it did before. As I drove it off the lot, it hesitated just the same, so after his BS answer that it had more power, I took it to a friend who works at a Nissan dealer nearby. Within minutes, he suspected that the spark plugs were the issue. He pulled out the spark plugs that had been replaced at Mr. Tire. They were the wrong type to begin with, they should have been NGK's, but the cheaper autolites were put in. 2 of them were inappropriately gapped, one had no gap at all and another had a 40 instead of a 45. We looked under the car, and my motor plate had been ripped off, leaving the stripped screws in, and they did not replace it. The following morning, I called and spoke to Ben, who initially stated that the technician said the motor plate wasn't there to begin with. I told him that I knew it was there because I brought the car in after finding that the screws were stripped to begin with. After some searching, he sent me a photo of my motor plate, which had been ripped. I came in to see if my original motor plate could be re-attatched. It couldn't because it was ripped off, so Ben ordered a new one. He also told me I would be refunded on my credit card for the labor on the initial visit (7-29-19) since it was his technician/ store's fault, saying that it was a new technician in training. Personally, I don't believe it was someone who was new and didn't know what to do, I think it was just someone being lazy. Only 2 of the spark plugs were wrong, and clearly he didn't want to take the time to take off the screws on the plate, so he just ripped it off. One would assume so. eone new would be under supervision and have work checked. A couple of weeks went by and I had no word on the replacement part, and the refund had not shown up. I called and found out the part was in, so I brought my car in to have it put on, and Ben told me there was a mix up with the refund because the account had previously been in Seth's name, and that it may take up to a month for the refund to go through. I don't know why that should make a difference, because it was the same credit card used every time my car has been there. Now, we are in mid September and there is still no refund. I am tired of getting BS excuses. I don't know if they just think I'm a stupid girl who won't know the difference or notice, but I want my money back for the poor service. I took my car in initially because I am extremely busy with work and it was more worth my time to pay someone else to do it, but after taking my car back and giving them the chance to fix what they did, I had to waste my time and money having it done again. I paid for the job, and it was not done correctly. I have been nothing but polite up to this point, but I'm tired of being taken advantage of. I work a block away. It was so convenient to drop my car off and just pick it up on break, but I can not trust them to do their job appropriately after all of the excuses and failure to follow through. I'm still worried that my belt that they replaced will break and leave me stranded somewhere since they did such a half assed job on everything else.
I am attaching the initial invoice. I can be reached at [protected]@gmail.com or [protected]. I work majority second shift, so morning calls or emails are preferred.
Thank you for your time.
Amy Pajcic