City National Bank

I purchased a cashiers check from City National Bank at 2000 West Memorial Road Oklahoma City, Oklahoma 73134 Branch 1017 on July 25, 2020. I was the first customer of the day. The cashiers check that I was given had the first name misspelled. I was aware until I left. When I returned and asked to have the name corrected, the employee who created it requested I pay another $5.00. I refused to pay another $5.00 and asked to speak with the Manager. The Manager, was very rude as well. When my husband asked to have the name corrected because it was in the amount of $1, 150. I was informed that I would have to go to another Branch to pay another $5.00 or see if that Branch would correct it for me. I visited the Branch on 4320 North Penn Oklahoma City, Oklahoma. That Branch was very helpful, the gentleman on duty made a phone call to the a Branch Manager who instructed me to return to the initial branch to have the error corrected. The Supervisor that informed me to return to get everything fixed called the 1st branch and I was able to get my correct cashier's check to pay my rent. That experience left a very bad impression on me. I started with City National Bank in 2020 and I am usually very satisfied with the customer service, but this was just terrible. They had no compassion and was not interested in being helpful or in retaining my service with City National. This is not the time to have little compassion for customers. I have never had to file a complaint on any company before, it is just something I do not usually do, but having to drive back and forward between 2 branches should not have been necessary. The Branch on Penn, was great right from the beginning, I would love to have both employee's recognized for it. Adrianna, I believe, at N. Penn, even called me to make sure that I had everything taken care of. My complaint is against both employee's on duty at the time: Chambers and Manager, Manuel with Branch 1017.

Please reach out to me if there are any questions relating to this incident at
[protected] or charmin.[protected]@gmail.com

Charmin Clayborn
1416 Northwest 106th Street
Oklahoma City, Oklahoma 73114