Sleep Number

Order placed 7/27/19 - We went to the store and checked out all the beds. Picked the P5 mattress with adjustable base. We were told over and over we could always return everything with a refund minus about $300. This is the reason we chose to go with this bed. For one it was to adjust thru the night to you tossing and turning and we could adjust the separate sides individually. We were so excited to get this bed. It was delivered. Set up and once it was ready we laid down to check it out. Immediately we could tell this bed was NOT as comfortable as the in store bed we had tried out. I have had the worst sleep of my life on this bed. The bed doesn't adjust as I turn and I've tried all different setting between firm and soft and can't find a comfortable position. This is nothing but a glorified air mattress. Remember those air up mattresses when you go camping? You can't really roll to your side or if you do so you have to do so very carefully or you will roll right off the side. This is exactly how I feel in this bed. So on August 4th I tried to call and of course they were closed. I called customer service on August 5th and was told they wanted to send out an extra "pillow top" like foam out to try and also a side sleeping pillow to try to make this better. We did receive the extra pieces and put it on the bed. it was about an inch thick of foam that stunk to high heaven (new foam). It stunk that bad even after letting it air out for a day and a half. Plus it was just a piece of foam that was strapped to each corner. No way would this stay in place with swapping from side to side. Sure enough when I woke up the foam was sticking out a good inch off my side of the bed. And even worse, the foam didn't help either. Then I call and decide to return the bed and was told that I would be able to return the mattress but I can't return the adjustable base. It's not covered. I was told by the salesman that I could return all of it! So now I'm stuck with an adjustable base that is so loud it sounds like you are operating a crane in my bedroom and they are only returning half of the money we spent. I don't feel like this is right at all. I feel there was misrepresentation of the product prior to buying and misrepresentation by the salesman on what was returnable and what wasn't. I want to be able to return my purchase minus the $300 that the salesman told me I could. I feel like I have been stolen from, lied to and laughed at as they pocket all my money!