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2.1 13 Reviews 266 Complaints
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Sleep Number Reviews 279

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12:00 am EDT

Sleep Number Mixed Reviews Reflecting Varied Experiences

As you explore Sleep Number Corporation, you'll encounter a mix of opinions from customers. Some have praised the personalized service and comfort of their beds, highlighting the positive impact on their sleep quality. On the other hand, there are concerns raised about durability issues, customer service responsiveness, and unexpected costs post-warranty. It's essential to consider these diverse perspectives to make an informed decision that aligns with your preferences and priorities.

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7:12 pm EDT
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Sleep Number Awesom Bed

Best mattress in the world and customer service is outstanding evry bed in my hase has one and one at the beach.

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6:22 pm EDT
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Sleep Number Has been very good overall

My husband did a ton of research and he was the one who decided to get a Sleep Number for our back issues. We got a base, the mattress and pillows, and everything has been very good overall. We are sleeping great.

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  1. Pros
    1. Customizable Comfort: Adjustable firmness settings.
    2. SleepIQ Technology: Tracks sleep patterns.
    3. 25-Year Warranty: Long-term reliability assurance.
    4. Variety of Models: Options for every budget.
    5. Home Delivery & Setup: Convenient installation service.
  1. Cons
    1. Premium Pricing - Sleep Number beds are often more expensive than competitors.
    2. Mixed Durability Reports - Some customers report issues with mattress longevity.
    3. Limited Firmness Range - The beds may not cater to those preferring very firm or soft options.
    4. Proprietary Parts - Repairs and replacements often require specific Sleep Number components.
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Sleep Number Replaced Original Select Comfort with Sleep Number and L them Both

We have a pre2000 Select Comfort which is now in our guest room and a Sleep Number in our bedroom. We tried an expensive traditional mattress and moved the old bed to the guest room. Hated it. Gave those mattresses away and got the Sleep Number.

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Sleep Number Most Comfortable Bed Ever

I've been a sleep number customer for 25 years. I have serious back and pain issues. Sleep number is the only bed that relieves the pressure points. I've tried foam, traditional etc... Frankly I dont understand the bad reviews because its adjustable! Too hard, deflate. Too soft, inflate.

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Sleep Number In love with it

I have a bad back and I had gotten a Tempur-Pedic and hated it. I couldn't roll over on it at all. So I finally decided to go with Sleep Number. Their live chat online was helpful but I knew what I wanted so it took very little time for me to buy it. I already had a good base that lifts up on both ends like a hospital bed so I only got the mattress. After just the first few nights, I fell in love with it. I get up in the mornings and I'm not as stiff. I can straighten up pretty much as soon as I get out of bed and it is wonderful.

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Sleep Number The Binder Table

I called 800 number. No results. Then I got onto online chat. Female directed me to a male, Nathan as I had wrong person. My remote kept saying Connectivity Error. On remote I could not get it to work. Changed batteries which I had done 4 months ago.
Not that. I want to tell Nathan I found error myself. After 20 attempts unplugging and my hand flowing cord under the bed. My last attempt I felt under the bed to a raised square item. Edge of my mattress cover was over it. Pushed it back and said Binder is cleared. Bed is back ans Remote works. Last night. 11/12/2022. I am 87.

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Sleep Number We love our bed

Several friends and my daughter had all bought Sleep Number and they enjoyed it so I got a mattress for myself. Nancy, their online sales representative, was absolutely fantastic. I went on the site first to just get some information. Nancy took her time and explained all the different features. Through our conversation she found what my Sleep Number was and she helped me to find which pillow would feel the best for me because I was also interested in it. When I put my husband on with her, she went through the same thing with him. I never had such good customer service as I did from her. We love our bed.

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Sleep Number How much do you value a good nights sleep?

How much do you value a good nights sleep? Over 20 years ago I started to have neck and back issues, and back then Paul Harvey was advertising what was the call back then the Select Comfort beds.
I purchased my bed back in 1994, and my first mattress lasted 18 years!
Recently because my neck and back issues have become so bad then I decided I needed to get a foundation that would allow me to change positions electronically and I saw them advertising on the TV. I purchased the multiple position bed and it has been a godsend.
So my sleep number bed, along with mypillow.com pillows, have allowed me at least to get a good nights sleep.
If you are dealing with ordinary arthritis even, as you get older, I absolutely recommend this bed!

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Sleep Number Mine doesn't have the numbers on the pump control because

Mine doesn't have the numbers on the pump control because I got the lowest-priced Select Comfort mattress I could afford, in 1993. Note: If you want to save $, you don't need the box springs! It's an air mattress for heaven's sakes. It looks good on a platform bed.

Never mind that -- I find it exceedingly comfortable -- I feel cradled. It is supportive even when it's underinflated.

After many years, one of the 2 chambers developed a slow leak, so I was able to purchase a new chamber from the company for a very reasonable amount. At that time there were some signs of mold on the old chamber, which can be a problem with these, so I sprayed with a mix of grapefruit seed extract and tea tree oil.

Now both of the chambers have a very slow leak (after 21 years!) -- not enough to take action, as I need to add air only once every 2 weeks or so. Eventually I'll upgrade in order to get a new air pump (that may be where the problem is) but it will be the same brand.

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11:08 am EDT
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Sleep Number Customer service is not for the customer

I ordered a dissembling and reassembling of our sleep number bed on March 6, 2024. I received the confirmation email that day of my order and the receipt. This service was set up for March 25th (dissembling) and March 28th (Reassembling) for a local apartment move. I got the confirmation email on March 20th and it had the order reversed. It stated that the assembling was scheduled for March 25th and Dissembling for March 28th. After trying to fix this issue with the after hours online customer service, she couldn't do anything. I had to call the delivery team. I was on the phone with them for 34 minutes on which they informed me that there was nothing they could do. The scheduling team wouldn't budge and basically didn't care that they put us in a difficult spot. We have a moving company set up March 26th. This was 100% the fault of the company and there was nothing they would do to fix this issue. I will not believe that they couldn't rearrange the schedule since this was a local address on both apartments. The main reason I had this set up was to make sure nothing was done wrong to mess up any warranties. Since they had to cancel the order, I wanted them to make a note in my account that if anything went wrong because we had to dissemble the bed, that the warranties are still good. They will not even offer that! As of right now, I will never buy another sleep number bed and I will inform anyone who asks me about the sleep number company to look at other companies to spend their money at.

Recommendation: look somewhere else

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Update by P Saxon

I ordered a dissembling and reassembling of our sleep number bed on March 6, 2024. I received the confirmation email that day of my order and the receipt. This service was set up for March 25th(dissembling) and March 28th(Reassembling) for a local apartment move. I got the confirmation email on March 20th and it had the order reversed. It stated that the assembling was scheduled for March 25th and Dissembling for March 28th. After trying to fix this issue with the after hours online customer service, she couldn't do anything. I had to call the delivery team. I was on the phone with them for 34 minutes on which they informed me that there was nothing they could do. The scheduling team wouldn't budge and basically didn't care that they put us in a difficult spot. We have a moving company set up March 26th. This was 100% the fault of the company and there was nothing they would do to fix this issue. I will not believe that they couldn't rearrange the schedule since this was a local address on both apartments. The main reason I had this set up was to make sure nothing was done wrong to mess up any warranties. Since they had to cancel the order, I wanted them to make a note in my account that if anything went wrong because we had to dissemble the bed, that the warranties are still good. They will not even offer that! As of right now, I will never buy another sleep number bed and I will inform anyone who asks me about the sleep number company to look at other companies to spend their money at.

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7:35 pm EST
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Sleep Number Sleep number bed

Only gave 1 star because I had to mark a box but deserves 0/Zero. Sales manager lied to us the whole 2 1/2 hrs we were in the Norton Shores, MI store.

Obviously we found this out after we received the bed. We didn't want the movable frame back but we got it! Called him to complain & he pretty much said "too bad". I told him to come & get it because we wanted to return it. He refused.

Have filed with BBB & talked to customer service but did NO GOOD even though my 2 request were within the 100 day time period!?!

Bed loosing air & sags in center just like a blow up mattress.

Now my husband has fallen out of the bed twice. The 2nd time he fell (too soft) out he hurt himself. Went to doctor & my husband just got done getting Shoulder Replacement Surgery! It was suggested that we contact SN about the injury & we will?!?

See Facebook page "Never buy a Sleep Number bed". It is full of people who have had problems with SN & nothing is done about it at the home office.

Recommendation: DO NOT PURCHASE A SLEEP NUMBER BED

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Sleep Number My bed busted and my pregnant wife had to go to hospital after falling out of bed

Our bed busted un middle of night and my 6 month pregnant wife had to go to the hospital. My wife has been with Good year for 9 years and I work for a well know construction company and it truly bothers me when bad things happen to good people. We tried the bed for 100 night free trial and 80 days in we are asleep and our bed pops on my 6 month pregnant wifes side and she falls off the bed and has to go to the hospital because of stomach pain. I called in this morning and the only thing they had to tell me is to wait a week for them to come take the busted mattress back but we have to keep a 2500.00 bed frame we have not signed no paper work and was never told about keeping a bed frame or we would have never done this FREE 100 DAY TRIAL. When asked to talk to someone hire then there trained specialist you see the true colors of Sleep Number. I want answers and a phone call. My last name is Roe and my zip code is 43062 you can look my number up in your system.

Recommendation: Dont get tricked by this scam!

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Patricia Crozier-Tanis
US
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Keep Trying... Their sales for 3rd quarter in 2023 were down 13%.

There is a Facebook page titled "Never buy a Sleep Number bed". Soo many complaints... The word is getting out to the public.

Sleep Number has very poor customer service all the way around. They need to consider their customers & keep them satisfied. They very easily could reimburse their unhappy customers, take the beds back & donate the them to a charitable organization. They could then write off the beds! Less unhappy customers.

SN rating isn't the high number they show. Another lie!

Sleep Number Complaints 266

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4:53 pm EDT
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Sleep Number Pump failure on sleep number bed only two years old

The pump on my sleep number bed purchased in 2022 has failed already. I've called the company and they said it is no longer covered and if I want to replace it, will have to purchase a new one and have it installed for a $150 charge. Give me a break! I paid more than $4,000 for this bed, and now have to pay them even more. Second time purchaser. I will not be purchasing any more beds or products from this company.

Desired outcome: They should replace the part and send a technician to do the work for free.

Confidential Information Hidden: This section contains confidential information visible to verified Sleep Number representatives only. If you are affiliated with Sleep Number, please claim your business to access these details.

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Update by Tommyboy65
Sep 09, 2024 11:38 am EDT

Have to amend my statement above by correcting the amount I paid for this bed. Just looked it up, and it is $8,687 including sales tax. My goodness, I didn't realize I paid this much as I thought and still no resolution to my failed pump situation. This company needs to be held accountable for its inaction and treatment of customers.

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11:39 am EST
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My name is Raul Yescas, and this is our second Sleep number bed we have purchased. we are having problems with our bed, and we called customer service and set up and paid for a technician to come out and do any repairs need to get our beds to work, my side was losing air and wood have to put air in the bed at least 3 times a night and my wife's side would...

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Hello, I purchased a sleep number that was installed last year on January 4th. I didn't really use the heater during that winter because our winter was very mild. This past December of 23, same year we purchased the bed, we did use the warmer because it was a little colder. I noticed we were having issues with the warmer on the app. I finally found a remote...

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Is Sleep Number Legit?

Sleep Number earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sleep Number to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Sleep Number is known for their high standards and safety. If you're thinking about dealing with Sleep Number, it's wise to check how they handle complaints.

We found clear and detailed contact information for Sleep Number. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sleep Number has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Sleep Number has registered the domain name for sleepnumber.com for more than one year, which may indicate stability and longevity.

Sleepnumber.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sleepnumber.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sleepnumber.com you are considering visiting, which is associated with Sleep Number, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Sleep Number as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Sleep Number have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Sleep Number website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Sleep Number's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 13 complaints were resolved.
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7:41 am EST
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When sitting on edge of mattress, I continuously slide away from mattress. I have to position myself in the middle of the king-sized mattress to get to a level position. See email to Thomas Norman, Store Manager, dated 1/2/2024. Have spoken with Denise and Victoria without any solution. I have also filed a complaint with Texas State Attorney General on 1/2/2024.

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10:46 pm EST
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if I could I would give this company O stars! Avoid this company all together. Purchased a king I8 mattress with adjustable base on 11/24/23 with a delivery date of 12/09/23 between 1:30-4:30. Got called at 1:50 on the delivery date by Customer Service to tell me my order wouldn't be delivered today because they order wasn't at their delivery warehouse and...

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3:03 pm EST
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Our bed was delivered two days ago (12/14/23) and the technicians couldn't get it to work - the power light came on but nothing worked. They double/triple checked the connections and tried different outlets - no luck. They called it in and gave us two options - take the whole bed away and send a new one or leave the bed and they would swap it out for a new...

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First of all, we love our Sleep Number C2 wirh Flexfit 1 base. While in the local store the salesperson told me to check the web and I would get any additional discounts that were there within 30 days. A week or so later, I put the exact same bed in my cart and it was a significant difference than what I paid. After being on the phone with customer service...

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I bought this bed in 2018 from a Sleep Number company. The bed is the ILE Sleep Number bed, can only be purchased at given times during the year it is a top-of-the-line bed. The bed is now not quite five years old. When we started having problems with it, we notified the company we notified the store we were only given replacement parts for the issues that...

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I placed an order for above after visiting a showroom while on business trip in Houston TX. My wife and I explained the type of platform bed we have, and the salesperson informed us it would work fine with the mattress we wanted! Our delivery date was 11/9/2023! The install got into our bedroom and told us we needed to remove the 2 drawers at the end of the...

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4:20 pm EST
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Don't walk away, run away! Do not trust them when they tell you that you do not need a remote for the adjustable bases. Although that may be true initially, just wait until you have issues with the adjustable base because it will happen! In order to trouble shoot the base you have to have the remote! Oh and the fact that you have spent $11,000 for the bed...

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2:12 pm EST
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Sleep Number Delivery of my Sleep Number Bed

I need a delivery time frame of the afternoon yet Sleep Number is not willing to make any change to work with me. When I said I wasn't available for morning delivery, it's because I work.

They changed delivery from Wednesday 11/14 7am - 10am to Friday 11/17 and sent me both an email and a text stating the delivery would be on Friday 11/17, 1:30 to 4:30, only to send me a text changing it back to 7am - 10am today. After more than several attempts I am left very frustrated and ready to cancel my order.

Instead, I will be sending Sleep Number a bill for my pay for missed working hours as I wait for my bed to be delivered during the wrong delivery frame that was requested, and if needed I will take this to small claims court for reimbursement. I bought a very expensive bed, only to be told no change in delivery. Sleep Number is not willing to work with me and I find that a very disturbing fact.

Claimed loss: 4 hours of work at $23 per hour

Desired outcome: payment for my missed hours since Sleep number was unwilling to work with me on delivery.

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11:55 am EDT
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I purchased the bed in July 2022 in March of 2023 Spectrum updated our modem from a single 2G to a split 5G/2G. That night when the modem was changed the bed, and several online equipment went offline. One by one I was able to put everything back online except our Sleep Number bed. I immediately called Sleep number to assist with putting the bed back...

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2:56 pm EDT
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Purchased this bed a year ago, called home store numerous times. Called customer service numerous times. Trouble shoot, again and again nothing resolved. Same issues. Bed won't stay inflated, responsive air doesn't work. So many things we were not told. After all this they finally agree to send out a technician "free of charge" (as it should be) but...

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9:04 pm EDT
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When I purchased my bed I talked in length with the salesman about the frame I had. I needed to know if I could keep it or not. I even had a picture of it. He assured me that all I had to do was get rid of the drawers and it would work fine. Well delivery came and said no the frame would not work and had to be dissassembled before it could be installed. I...

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3:58 pm EDT
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Sleep Number Sleep Number i8 matress

The mattress is 2 air mattresses covered with some padding. So I returned it under the 100-night guarantee. Then they charged me $249 to pick up the mattress and I was unable to return the base. This deceptive promotion did not make the terms of the purchase clear. I should not be forced to keep this base nor should I be charged $249 to return a mattress that was uncomfortable and over-priced.

Order #[protected]

Desired outcome: Please refund the $249 for returning the mattress.

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Delivery of my Bed M7 over 4000 dollars and installed in 10 minutes, which was already assembled before getting to my house, plastic was removed outside my home front door and noticed plastic was taped, sign that this may be used bed. After inspecting bed I found cover to be sagging and asked delivery to take it back, got on phone with customer service...

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10:34 pm EDT

Sleep Number Bed; we would like someone to repair mattress

My husband and I purchased a Sleep Number bed in Huntington Beach about three years ago. I worked fine for a few years and then collapsed on one side. We called the SN customer service number bed and were directed to a website. We called back and stated what was shown on website was not working to re inflate. Customer Service would not listen. We sent numerous emails with no response.

We spent $3,500 for this item and

and will need to purchase a new one.

Sleep Number bed is unresponsive.

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6:06 pm EDT
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I ordered a new set of sheets about a month ago. We received the wrong size and bed type. I called and spoke to a rep who charged me $7 to get a label to return the incorrect sheets and get a new set sent out. The new set arrived and was again the wrong size and bed type. I called and spoke to another rep who did not charge me for the return this time but...

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8:04 am EDT
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Sleep Number Sleep number bed

I have had a sleep number bed for many many years. That being said, I now have asthma and hard time breathing. I bought new carpet and new furnisher for my bedroom and I thought may be there was something in them that was making me sick. But in reality I’ve been getting sick for a long time. I had surgery and slept in a different room for 4 months and started to feel better. And when I went on vacation this year, It seemed that I could breath better. I thought it was all the clean air up north that was affecting my breathing better. When I returned to my normal bedroom and after I came home from vacation, my coughing and breathing bad returned. I am getting ride of my sleep number after reading this. I hope it solves the problem!

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8:31 am EDT

Sleep Number Home Delivery Charge for New Queen Dual P5 360 Smart Bed

I purchased a Queen Dual P5 360 Smart Bed at 8440 B State Hwy 121 Suite B, Frisco, TX 75034, on 08/24/2021.They advertised FREE delivery if you purchased the bed during Labor Day Sale.

The Smart Bed was delivered on Sept 15th and I looked at my receipt and

discovered that I was charged $199.00 for delivery charge. I contacted Tara G.

Sale Rep, who told me that she could not reverse the delivery charge that was already in the system.

I left several messages for the District Manager to call me. He did return my call and told me it was nothing he could do to reverse or give me credit for the charge.

I also called the 800 number and spoke with several CSRs at Sleep Number who informed me that there was nothing they could do.

Attached is a copy of my Customer Sales Receipt.

Respectfully submitted

Jackie Simpson

Desired outcome: I would like for Sleep Number Co. to refund me for the delivery charge in the form of a check made out to me. I feel the compamy advertised free delivery if purchased during Labor Day weekend but I was charged for delivery anyway.

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About Sleep Number

Screenshot Sleep Number
Sleep Number offers a range of adjustable, smart beds designed to provide personalized comfort. Their products include mattresses with adjustable firmness, pillows, and bedding accessories. They also provide sleep tracking services to help customers optimize their sleep experience.
How to file a complaint about Sleep Number?

### Guide on How to File a Complaint or Review about Sleep Number on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. Otherwise, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Sleep Number in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Sleep Number. Include key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents, but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to assist you effectively in filing a complaint or review about Sleep Number on ComplaintsBoard.com.

Overview of Sleep Number complaint handling

Sleep Number reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Pump failure on sleep number bed only two years old was posted on Aug 29, 2024. The latest complaint Black mold was resolved on Sep 27, 2014. Sleep Number has an average consumer rating of 2 stars from 279 reviews. Sleep Number has resolved 68 complaints.
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  1. Sleep Number Contacts

  2. Sleep Number phone numbers
    +1 (763) 551-7000
    +1 (763) 551-7000
    Click up if you have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have successfully reached Sleep Number by calling +1 (763) 551-7000 phone number Click down if you have unsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Number by calling +1 (763) 551-7000 phone number
    Head Office
    +1 (713) 331-0132
    +1 (713) 331-0132
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    +1 (888) 411-2188
    +1 (888) 411-2188
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    1001 Third Avenue South, Minneapolis, Minnesota, 55404, United States
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    Sep 09, 2024
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