I bought this bed in 2018 from a Sleep Number company. The bed is the ILE Sleep Number bed, can only be purchased at given times during the year it is a top-of-the-line bed. The bed is now not quite five years old. When we started having problems with it, we notified the company we notified the store we were only given replacement parts for the issues that were giving the problems, we spent eight to $10,000. When you spend money like that on a bed, the bed last two its lifetime or extend the lifetime, it didn’t. It didn’t even make the 15 year that they say that they’re supposed to last this bed started having problems two years ago. Knowing what I know now, I would never purchase another one of these beds. This bed is made of foam in the mattress portion, and the tubing, the connects from both sides of the mattress to the base on this bed completely tore themselves out. We tried to get plugs from the company. We tried to glue the plugs as well as the hoses back in so that they wouldn’t deflate, the mattress would not stay inflated. We were constantly inflating it every hour. The foam has become so smashed and malformed that it isn’t even creating a firm environment for the back to lay on or for the body to lay on. We’ve had to put pillows under the mattress so that we don’t have this lumpy pit in our bed. This was supposed to be a bed that lasted a very long time, and to help the issues that we have with our back and our body. I would never spend this much money on a bed again a foam mattress that’s inflated with air and the hoses won’t stay plugged in and continue to come out and the mattress is not firm it’s lumpy, that’s not what we paid for. Contacted executive offices showing them pictures telling them what we’ve experienced and at this point I’m getting the runaround I will continue to file a complaint and I either get a reimbursement for the mattress or the entire product.
Claimed loss: 8-10k
Desired outcome: I expect them to honor their guarantee which is a 15 year guarantee. The bed is not 15 years old. It’s barely 5 we spent eight to $10,000. I expect the money to be reimbursed for the bed reimbursed/replaced