Sleep Number review: Customer service/district manager

if I could I would give this company O stars! Avoid this company all together. Purchased a king I8 mattress with adjustable base on 11/24/23 with a delivery date of 12/09/23 between 1:30-4:30. Got called at 1:50 on the delivery date by Customer Service to tell me my order wouldn't be delivered today because they order wasn't at their delivery warehouse and would have to reschedule delivery on 12/20-11 days later! I asked customer service why they weren't aware that my order wasn't there first thing on the morning of 12/09 and all they could tell me was this was the info they received. So this big company doesn't communicate this internally that the order won't go out. I said that there is no way I should be pushed back for delivery until 12/20-basically the back of the line, and that I should be ahead of any other scheduled deliveries they had after my original date. The best they could do was 12/13. Called the rep at the store the same day and told him what I was told and he said that their store has been dealing with irate customers with the same issue all day long. rep called me back and checked my order and confirmed it was at the delivery warehouse on the day it was supposed to be delivered to me. He told the store already had 3 cancellations over this and I would be the fourth if I cancelled which would have cost them over 35k in sales from that day. I wanted compensation from Sleep Number for this because I was flat out lied to! Our rep contacted his district Manager and followed up with a text message to me on 12/11 stating that the DM would gives us back 5% off of the original form of payment we used after taking delivery. Delivery and set up came on 12/13, but never got the 5% refund put back on the credit card used for this purchase. Made several calls to the store (Store # 10371 in Metairie, LA.) and went in the store right before Christmas and was told the DM was out on vacation for the holidays by the rep at the store. He emailed the DM because he felt that this should have been addressed like stated back on 12/11. Finally today 12/30 I get a text message from our rep stating that the DM approved our 5% refund amount of $334.93 as a store credit. So basically this DM lied to me as well. Why would I want to continue to do business with this company when they have repeatedly lied to me? IMO this company cannot be trusted to do what they say.

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