KFC

Good evening,

I'd like to give some feedback on my recent experience at the kfc on w11th in Eugene Or. My feedback is for the employees and the way they handled a particular incident as well as quality of food. On Feb 20 2019 my family of 5 dined in for dinner during the 7pm hour. We placed our order and waited quite some time. I watched as the drive thru was served and others placed order. We enjoyed a few drinks from the soda machine and our food was called out.. we ate some food which was subpar. Mac and cheese cold and our chicken was super dry. I went to get more soda and noticed an ant. Then I saw more I'm like oh no.. so I got the attention of one of the employees and informed her of what I found. She sent out another employee to look at the ants. She brought with her cleaner and napkins.. as she saw the ants she yelled OMGGGGGGOD and smiled and opened her mouth in shock.. she began to spray the area and then noticed the ants were crawling all over to the back of the counter where all the employees were and food. She was like omg guys looks they are everywhere! And was laughing and smiling.. mind you this was while we were eating. She went to the back got more napkins and cleaned the rest and then proceeded to ask the male employee if he wanted an ant filled napkin and put it in his face while laughing.. doing this in front of customers while they eat was pretty unprofessional and it ruined our experience to say the least. Thanks for listening.