Hobby Lobby Stores reviews and complaints 1
View all 271 complaintsHobby Lobby Stores - manager
Medford, Oregon location
I purchased a few items including $4.99 earrings, earrings were not put in my bag. I called as soon as I returned to work approx. 10 min, gave them receipt information was told cameras would be checked and I would get a call back. Lisa or Linda (manager) called me back said she reviewed cameras the earrings were the first item to be put in my bag. I explained to her that I checked my bag and earrings were not there. She said I'm sorry about that. Not once did she offer to replace the $4.99 earrings or ask me to return to the store. She was very unprofessional and accusing.
Latest Hobby Lobby Stores Reviews
Manager Customer service Complaint against dawn the customer service manager Mixed Experience with Hobby Lobby RibbonGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
If the camera showed the earrings being put in your bag, then they were put in your bag. You should be more careful and not lose things. Hobby Lobby shouldn't have to pay because you can't keep track of your stuff.
Just because this customer was told what the camera showed does not mean it was true, you are not allowed to see the video. I was recently charged for 2 items I did not buy at Hobby Lobby, I was told the video showed me buying them and taking them out the door. I had no need of either item and did not buy them. They offered no refund. I don't know if they were looking at the wrong video or just lying. I had spent over $40 on the items I did buy, the ones I was charged for I did not buy was $6. Hobby Lobby has lost my respect and my business.