Boscov's Department Store

We bought furniture from boscovs recently and we have an electrical issue with our recliner.. We called on April 19, we never heard back from the service provider so I called back on April 25 and I was told I had to give them one more day. April 26 I called and complain. The service company finally called me that day and they can’t come out till May 11. I have a brand new recliner stuck in the reclined position that cannot be utilized and I can’t get service till three weeks after the incident so the chair cannot be utilized. I think having to wait three weeks for service is not good customer service. It’s three weeks for service on a piece of furniture that cannot be utilized and this is poor customer service. I have never bought furniture from boscovs before and I never will again. I would also not recommend others buying furniture from boscovs. The quality of the furniture is not that great either. The leg rests is already crooked and has a click sound which isn’t even the issue were having the service calls completed. I’m just a very unhappy customer.